Sarah Hobbs Email & Phone Number

Berlin, Berlin, De

Berlin, Berlin, De

Toronto, Ontario, Ca

Farmington Hills, Us

Led a team of approximately 80 agents & 6 Team Managers to provide customer service excellence & minimize credit losses on TDAF's Non-Prime book of business. My primary responsibilities were employee engagement, colleague development & improving the customer journey.

Toronto, Ontario, Ca

In this role, I led a team of approximately 36 agents to drive recoveries on Scotiabank's "High Balance at Risk" portfolios within the Automotive, Card and Unsecured Lending books. Outside of performance management, I collaborated with Credit Risk and other stakeholders to create, implement and track the successes of a diverse loss mitigation tool kit.

Toronto, Ontario, Ca

My primary role was to reduce both delinquencies and losses for the Canadian Indirect Automotive Loan portfolio for Scotiabank. I lead a team of 15 direct reports, including a Senior officer - and manage a physical office of an additional 30 FTE. The team was created in March 2015 and quickly become an elite force within the Collections space. This role required strong operational knowledge to create & implement streamlined processes and procedures to produce strong annual results. This role was also integral in a large scale transformation of the Canadian Collections team in 2016.

Toronto, Ontario, Ca

Reporting to the Manager, Collections within the NCC, I lead a team of 10 CSRs in both Ottawa and Toronto, focusing on KPI performance and debt collection. Key skills: Performance & career coaching, queue management, escalation review & high risk decision-making (i.e. foreclosures & repossessions)

Toronto, Ontario, Ca

Reporting into the National Collection Centre (now Canadian Collections), I was a Customer Service Representative, focused on debt recovery for credit cards, lines of credits and mortgages for Scotiabank.

Honours Bachelor Of Arts, Political Science And Government, Legal Studies

Education record