Sarah Karnes Email and Phone Number

I oversee a variety of areas and ensure smooth operations across the company through duties that span invoicing, hiring, communication, instructional design, and LMS development. I started out in an administrative capacity which quickly grew to encompass instructional design, billing/invoicing, operations, strategy, and process planning, among many other things. We are a young and rapidly growing company in a rapidly growing industry, which means that I have had a hand in most, if not all, of our operational development over the last two years.Specific duties include:- Management: strategy, process planning, reporting- Onboarding new team members and employee relations- Internal communications- Invoicing/accounts receivable- Sales proposals and pricing- Hiring/interviewing- Instructional design - Project management- LMS development

Assisted in the day-to-day operations of the busy box office, helping patrons and subscribers purchase tickets, subscriptions, and being the first point of contact for all customer service needs.

Served as the house manager for mainstage shows and theatre events.I served as the main point of contact before, during, and after performances. Duties included working within Ovation software to assign seats, print tickets, and book comps; ensuring accessible seating for patrons; providing security; opening and closing; assisting patrons with refunds, exchanges, and other ticketing issues; assisted with late seating; oversaw cash in/out; provided excellent customer service; and oversaw audience safety and well-being before, during, and immediately after the show.

I maintained ACT’s excellent customer service for patrons attending productions/events in any of ACT's five venues, served as an assistant to the House Manager, worked as an official Greeter in the main lobby, aided in facilitating seating and security, ran the digital closed captioning system during performances, and assisted Front of House Staff with day of show tasks as needed, including evening lock-up.

Duties included accepting and completing tuition payments, maintaining physical and digital files, ensuring smooth operations, processing registrations and withdrawals, customer service, general office maintenance.

Maintained office supply inventory; assisted brokers with MS Office programs and minor technical issues; prepared CBA legal forms.

Served as receptionist; managed all incoming calls for a multi-line phone system, including call screening and managing voicemails. I also purchased for office inventory and greeted high-profile clients and guests.

I worked in all areas, including administration, communication, coordination, etc. Duties included purchasing, filing taxes, managing and maintaining mobile app, social media/networking accounts, mass communication, member databases, served as event and volunteer coordinator/support, wrote blog, SEO, acquired and maintained AdWords Grant.

I wrote stewardship-related correspondence and acknowledgments for the Dean of the College of Arts & Sciences to predominantly high-level donors. I also oversaw the drafting of Annual Giving solicitations for the College; assisted in drafting correspondence for the University president; coordinated with the Marketing and Communications team to create compelling and authentic impact stories for multi-platform distribution; managed student workers; maintained information for the donor database; and assisted with impact letters to donors from endowed faculty and scholarship recipients.

- Track endowment agreements.- Communicate regularly with endowed faculty regarding appointments, terms, and donor communication.- File contact reports.- Assist in drafting endowment agreements.- Route endowment agreements internally and externally.- Assist in editing executive correspondence/donor acknowledgments.- Updating/maintaining accuracy of data within the stewardship database.- Compile, draft, and send Investing and Distributing reports.- Order supplies using eProcurement.- Regularly communicate with the Dean's office regarding endowment agreements.- Coordinate with various administrators and chairs for signatures.- Assist faculty in drafting donor impact reports.- Maintain stewardship meeting agendas.- Conduct various data audits.

Gift Processing and Donor Acknowledgments for UW Medicine Advancement- Process and handle up to approx. 50 gifts a day of varying amount and sensitivity, including checks, credit cards, money orders, pledges, etc.- Open and distribute mail.- Process in-kind, anonymous, and auction donations.- Process high-profile donations in an effective and efficient manner.- Maintain donor confidentiality.- Maintain and research a database of donor next-of-kin. - Communicate regularly with fundraisers, cabinet members, faculty, and donors regarding gifts and acknowledgments.- Weekly manage, personalize, and mail all individual and organizational donor acknowledgments for various gift levels: approximately 50-100 per week.- Send out welcome packets to new donors.- Print and maintain stock of letterhead, print materials, calendars, and envelopes.- Extensive use of mail merge.- Extensive front-end use of Advance Database.- Extensive front-end use of ReportWriter: run various gift reports, edit, and use them as a communication tool for fundraisers and faculty.- Communicate with donors regarding memorial donations and acknowledgments in a respectful and sensitive manner.- Read and implement various gift-related reports.- Maintain and create donor files.- Communicate regularly with cabinet members regarding gifts and acknowledgments.

Data Specialist for Niantic LabsIngress Mobile Game - https://www.ingress.com/- Quality assurance for content.- Reviewed user-submitted data/content to ensure high quality and policy requirements.- Intercultural communication.- Maintained a high standard for content and ensuring it's compliance with established policy.- Met production and quality goals.- Worked on various special projects aimed at improving processes.- Worked efficiently with internal user interfaces to process content.- Extensive use of Google Maps.- Used Google Docs on a regular basis.- Maintained communication between diverse and interdisciplinary teams.- Ensured confidentiality.Field Trip Mobile Application - http://www.fieldtripper.com/ - Quality assurance for content.- Provided weekly feedback to content writers.- Wrote, edited, and evaluated content.- Provided one-on-one feedback for content writers.- Assisted in writing, editing, and organizing internal style guide.- Worked efficiently with internal user interfaces to process content.- Maintained communication between diverse and interdisciplinary teams.- Ensured confidentiality.- Extensive use of Google Maps.- Used Google Docs on a regular basis.- Met production and quality goals.

- Assisted in moving entire inventory to a new location.- Assisted in developing new store layout.- Was one of three employees during a transfer of ownership and location move.- Shelved and alphabetized merchandise. - Created displays.- Maintained online presence.- Cashiered. - Maintained/purchased inventory of new/used books.- Organized titles by genre.- Purchased books from customers.- Determined product value.- Priced merchandise. - Customer orders (in person and over the phone).- Title research.- Book appraisal- Opening/closing duties.- Provided knowledgeable information to customers.- Sales.

- Reported to the Chair of the English Dept.- Assisted the Chair with various administrative tasks.- Maintained student files.- Assisted in grading.- Maintained communication between departments, administration, students, and faculty.- Organized events.- Ordered text books- Editing.- Proof-reading.- Student-level research- Data entry- Created faculty presentations.- Created/designed marketing materials.- Assisted with assessment/outcomes.