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Managed a portfolio of academic and industry partners, including Google, Amazon Web Services, Dartmouth College, the Linux Foundation, the University of Washington, Babson College, and the University of British Columbia.*Impacted by 2U/edX's 20% workforce reduction

Program Management•Serve as SME to set/execute short & long-term strategic plans in consultation w/ senior leadership. Leverage market insights to continuously evolve offerings & create GTM strategy for new offerings•Implement engagement strategies to drive awareness of new opportunities/offerings•Utilize data to manage success of high-risk groups. Develop individualized plans to improve performance & establish KPIs to monitor progress. Collaborate w/ external stakeholders to strategize interventions•Design, market, & deliver innovative programs for 1000+ students, with goal of optimizing outcomes, improving retention/experience, & individualizing services to meet unique students needs•Oversee student recruitment, success, & retention through full lifecycle•Create/run new student orientation programs, including an online library of onboarding materials People Management & Operations•Supervise 7 junior team members responsible for all aspects of student success & retention. Delegate assignments, coach on career path, & set stretch goals•Oversee team operations. Restructured office workflows/processes to improve efficiency & overall student experience•Developed comprehensive onboarding programs to train entry-level employees (in-person & remote)•Improved overall team operations/culture by implementing quarterly team-building events•Built budget & developed demand forecasts for course schedule that exceeded $4M annuallyStakeholder Relations•Manage relationships & act as trusted advisor for a variety of stakeholders, including faculty, employers, external donors, & senior leadership•Work cross-functionally with teams within the school to expand office partnerships & improve service capabilities•Collaborate with career services/employer relations team to develop solutions tailored to meet employer needs•Managed a university-wide team & created the implementation strategy to launch a multi-channel marketing campaign for new online degree option

Project Management•Led a cross-functional team to create the annual School-wide course schedule. Managed project scope, schedule, and resource planning•Managed time-bound projects, such as the quarterly course materials ordering process, overseeing a 5-person cross-functional team that included external vendors and a budget that exceeded $500,000 annually•Collaborated with internal departments to upgrade the School’s learning management system (LMS) and created coordinated project plans to transition to the new platform. Communicated with senior leadership regarding plans, status, and issues•Managed RFP process and conducted cost/benefit analysis in transition to a new course materials vendor•Oversaw quarterly accreditation data submission process and streamlined workflows to address challenges, increasing compliance from 88% to 97%•Established new process for instructor onboarding to improve outcomes & implement best practices, including development of a comprehensive, cross-departmental training and orientation programStrategy & Academic Affairs•Conducted market research/competitor analyses to assess current trends in higher ed and presented findings to senior leadership, resulting in a sevenfold increase in online offerings and a 15% decrease in time-to-degree•Led internal research projects to develop new offerings to serve the School’s strategic needs, including three one-year master’s programs•Spearheaded revision of undergraduate curriculum to support University initiatives and align with competitor programs•Supported the implementation of digital strategy coursework across all degree programs•Planned, executed, and led internal and external meetings/events on behalf of the Dean’s Office, which ranged from 15-300 people per event and included the School’s 4-day offsite Strategic Planning Workshop

•Analyzed complex business problems and issues facing Experian’s B2B customers using primary and secondary data from internal and external sources, including interviews, surveys, and market research•Gathered and interpreted data to develop short and long-term strategic recommendations regarding the functionalities of the Experian BIS credit decisioning platform and opportunities for growth to meet customer needs through integration of APIs, out-of-the-box solutions, or custom platforms•Conducted competitor analysis to derive insights on market conditions and provided strategic recommendations to address disruption within the industry from Amazon and other FinTech entrants using alternative/non-traditional data •Addressed challenges in obtaining interviews with Experian customers by tapping personal network to source external interviews with non-Experian BIS clients and industry experts, increasing volume of primary research participants by 50%•Developed proposal outlining project structure and approach, updating work plan and reprioritizing strategic focus mid-project to ensure client goals were addressed•Managed relationship with faculty advisor and worked with management team sponsors to determine project goals, priorities, and strategic direction, resulting in 100% of weekly objectives being met•Utilized data to tell a story, derive actionable insights, and drive recommendations regarding Experian BIS platform through presentations for senior-level executives

Program Administration & Student Success•Modified the undergraduate degree certification process, resulting in a 60% decrease in denied graduation applications•Restructured office procedures, reducing the change of major processing time from 2 weeks to 1-2 days•Adjusted class sizes/offerings, registration policies, & degree requirements to support a 26% increase in student body•Increased student research opportunities & honors program participation by establishing a formalized process for enrollment in faculty research, resulting in a 19% increase in undergraduates participating in faculty-sponsored research•Improved transfer student success by streamlining the processes for updating new student records, reducing the timeline for course input from 3 quarters to less than 1 quarter•Improved pre-health advising services by creating application guides & sample plans for students pursuing health professional degrees•Increased undergraduate program enrollment by 59% through presentations, outreach, and information sessions Curriculum Management & Faculty Affairs•Planned the quarterly and annual undergraduate and graduate course schedules. Assessed and addressed curriculum-related issues on an annual basis and supported a team to identify and recruit lecturers to meet department needs•Increased revenue by 33% by analyzing course demands & building the schedule to accommodate those needs•Oversaw all aspects of the undergraduate/graduate curriculum, including management of monthly curriculum committee meetings and submission of new course approvals/existing course updates for review by UCI councilsExternal Relations & Marketing•Organized departmental events, seminars, and conferences in conjunction with the Director of Development and Department Chair and advertised via MailChimp, Facebook, Twitter, and Instagram•Improved student engagement by increasing program social media presence by 200% (Facebook, Twitter, Instagram)

•Answered multi-phone lines and managed the electronic office calendar to complete all requests for scheduling office visits, follow-ups, and procedures and make any changes to the provider’s schedule•Increased office efficiency through workflow improvements and detail-oriented process changes, resulting in a 20% reduction in staffing needs and a 25% decrease in staffing expenses•Improved revenue stream by increasing rate of POS pre-payments on surgical procedures to 95%•Focused on customer satisfaction to shorten patient waiting times by 50% through process improvements in post-appointment patient care (ordering of labs, prescriptions, procedures, referrals)•Trusted to authorize prescription reorders, interpret biopsy results, submit insurance reimbursements and pre-authorizations, record and input patient medical histories, and handle confidential legal documents with strict compliance with HIPAA regulations•Increased office efficiency by assisting the transition from paper to an electronic medical record (EMR)•Responsible for personnel activities including managing payroll and recruiting/training new employees

•Improved student relations by assisting in the establishment of an independent advising office for the Program in Public Health •Counseled undergraduate students on class schedules, university policies and opportunities, graduation requirements •Modified major requirements to better meet the needs of the students •Improved the communication of student needs by acting as liaison between students and administrative staff/faculty •Discussed available options with students facing interpersonal problems or unsatisfactory academic performance •Responsible for recruiting, interviewing, and hiring future Peer Academic Advisors •Increased program enrollment through presentations and information sessions for admitted students•Extensive use of and training in WebSOC, WebReg, EEE, and WebAdmin

•Extensive public speaking training and practice through the University Studies 190/192 courses•Independently ran a discussion section to help undecided/undeclared freshmen adjust to college and decide a major•Managed course curriculum, grading, and evaluations through UCI's learning management system•Tailored the assignments, activities, and lessons to best meet the needs of the students•Responsible for creating and implementing individualized lesson plans each week