Sarah Travers Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Create and populate rosters for clinical staff within Forensic Services, ensuring minimum staffing levels are maintained on the rosters to meet service delivery requirements, and provide support to the Heads of Service to ensure leave is managed appropriately. • Liaise with medical and nursing staff regarding changes to rosters. • Coordinate leave requests from clinical staff and prepare leave planners for review and approval from the relevant Head of Service.• Ensure clinical staff rosters are published accurately, within safe work hours and in accordance with the time frames set out in the relevant Enterprise Agreements and Awards.• Reconcile and process timesheets and expense claim forms from medical and nursing staff within the Finance and Payroll timeframes.• Coordinate the Continuing Medical Education (CME) claim process.• Coordinate clinical workforce recruitment and credentialing functions.• Provide administration support for induction, orientation and training activities for clinical staff incollaboration with the Heads of Service.• Proactively identify risks that may impact client liaison services and/or the medical workforceincluding management of peak loads and demands.• Resolve operational service delivery problems consistent with the objectives of the department.• Develop and maintain local work instructions. • Lead and/or participate in project work such as system improvements and changes, recruitment initiatives and process improvement projects.• Coordinate meetings including agendas for various Medical Services meetings.• Identify and/or escalate issues requiring higher decision-making authority or inputs to the Assistant Manager or Business Operations and Medical Workforce Manager. • Provide relief cover for the Client Services team when required.• Carry out other duties as directed by Manager, within capabilities.

Melbourne, Victoria, Australia

• Provide professional service to students and staff within the Department of Forensic Medicine in accordance with best practice guidelines, policy and procedure.• Undertake planning and coordination of courses and programs, including coordinating attendees, liaising with speakers, organising rooms and associated tasks.• Coordinate and facilitate student placements and onsite activities, including onboarding, orientation and on-site support.• Participate in and implement continuous improvement activities relating to service practices, quality assurance and customer service excellence.• Enter data for projects as required, including ensuring effective security, storage and distribution of data, records and reports.

Melbourne, Australia

Project and Relationship Management• Develops project plans and processes to facilitate experiential learning programs including the recruitment, selection, monitoring and evaluation of experiential learning programs, to ensure a positive impact on the student lifecycle• Undertakes project management activities towards the storage of student Placement Agreements across all experiential learning programs in the student placement database, to ensure that insurance requirements have been met before students undertake experiential learning activities• Undertakes project management activities to facilitate the rostering and monitoring of large cohorts of students placed with key industry partners • Undertakes project management activities for specific cohorts of students to support them undertaking experiential learning opportunitiesAdministrative• Ensures that student records on experiential learning programs have been managed, monitored and maintained effectively• Reviews current procedures and processes for experiential learning programs across disciplines and delivers innovative solutions to maximise service quality, efficiency and continuity• Coordinates specific activities towards the planning and implementation of events with students, staff and industry partners , including secretariat for the SHE College Work Integrated Learning Community of PracticeCommunications• Manages Work Integrated Learning section of the La Trobe University website, including writing and updating content on the • Design and production of quarterly newsletter, and the design of marketing collateral for the College of Science, Health and Engineering Work Integrated Learning programs.

Melbourne, Australia

• In accordance with set procedures, evaluate, process and track placement requests, allocate students and liaise with various stakeholders.• Assist in the development, documentation and implementation of procedures relating to student placements to ensure consistent business processes.• Act as the main point of contact for students, staff and placement agencies, dealing with enquiries, providing support and guidance.• Liaise effectively with organisational units and staff beyond the immediate unit to gather information, stay informed and contribute to the requirements of the Partnership Operations portfolio.• Provide factual and accurate information, as appropriate to internal and external stakeholders regarding placements• Access and maintain relevant University data bases and systems.• Provide a range of administrative support services such as word processing, drafting routine correspondence, taking minutes and action items, organising meetings and following up on relevant action items. • Commitment to providing excellent customer service to students, staff and the community which may require assisting the Partnership Operations portfolio during peak periods and at other times as required.

Bundoora

• Develops project plans and processes to facilitate experiential learning programs including the recruitment, selection, monitoring and evaluation of experiential learning programs, to ensure a positive impact on the student lifecycle• Undertakes project management activities towards the storage of student Placement Agreements across all experiential learning programs in the student placement database, to ensure that insurance requirements have been met before students undertake experiential learning activities• Ensures that student records on experiential learning programs have been managed, monitored and maintained effectively• Undertakes project management activities to facilitate the rostering and monitoring of large cohorts of students placed with key industry partners • Undertakes project management activities for specific cohorts of students to support them undertaking experiential learning opportunities• Reviews current procedures and processes for experiential learning programs across disciplines and delivers innovative solutions to maximise service quality, efficiency and continuity• Coordinates specific activities towards the planning and implementation of events with students, staff and industry partners , including the ASSC Experiential Learning Community of Practice

Melbourne, Australia

· Oversee the daily operations of the City Campus including staffing, timetabling, event management, cost recovery and liaison with internal and external stakeholders.· Develop and improve policies and procedures in relation to city campus operations.· Develop and coordinate College of Arts, Social Sciences and Commerce projects and administration documentation including project briefs, plans, schedules and project initiation documentation. · Provide support to project related meetings and events involving consultation with stakeholders, booking and arrangement of University facilities and meeting preparation support including minute taking at project related meetings.· Undertake any other administrative duties, as requested by the Partnership Operations Manager.

Melbourne, Australia

- Evaluating, processing and tracking of placement requests, allocate students to suitable placement offers and liaise with school staff to ensure that placements are arranged in a timely manner.- Assisting and contributing to the development, documentation and implementation of process improvements in the administration of student teacher placements, to improve the overall efficiency of the professional experience team.- First point of contact support for students, supervising teachers, and University academic staff to provide support and guidance in person, on the phone and via email in a professional, timely, and accurate manner. - Liaising with internal and external stakeholders to provide administrative support for a new cluster model initiative for secondary schools to expand on the existing partnership portfolio.- Providing administrative support services such as drafting reports for our Professional Experience Coordinator, taking meeting minutes, organizing meetings, word processing and drafting of correspondence.- Maintenance of accurate student records both using our Access and InPlace databases and hard copy files.- Maintenance of the Professional Experience web page, including creating online content using HTML scripting and uploading documents.

Amman, Jordan

- Teaching short term and semester based English Language courses.- Writing and developing my own lesson plans to adhere to a set course outline.- Contributing to the development of examinations.- Invigilation of written examinations.- Conducting spoken examinations.- Developing supplementary materials as required.- Maintaining accurate and detailed records - class attendance, progress reports.- Correcting homework, quizzes and examinations.- Participating in all teacher meetings and teacher development training.

Kilkenny, Ireland

- Capturing internal and external customers demand and load it onto SAP.- Managing core customer data in SAP including price lists and customer information.- Generating and reporting key department reports.- Managing the supply of external documents required for export..- Generating key financial documents including pro forma invoices, credit and debit notes and participation in Credit Control Meetings. - Defining and driving continuous improvements in Customer Services.- Main point of contact for internal and external customers.

Cork, Ireland

- Delivering technical support and customer service training to the Technical Account Management (Seller Support) teams for Amazon.co.uk, Amazon.fr and Amazon.de. This also involved delivering training soft skills training to Team Leadership.- Design and development of training material - Project managing the redevelopment of the new training curriculum to meet business support requirements. - Liaising with Operations management and other Key Stake Holders to identify training needs within the team.- Maintaining accurate and up to date training records for all training delivered.- Providing real-time support for new employees after training. This included answering questions and assisting agents by taking over challenging calls in a supervisory capacity if necessary.

Cork, Ireland

- Providing real time email and telephone support to Amazon.com UK and German customers.- Account management support and technical support.- Resolving customer complaints with a focus on first contact resolution.

Cork, Ireland

- Providing telephone based support to Apple Computers online customers in the UK and Germany.- Logging calls and customer issues on the customer data management system.- Using SAP to process returns and refunds for customers.- Resolving customer complaints.

Kilkenny, Ireland

- Providing sales advice for in-store customers.- Resolving customer complaints.- Booking in new stock using our in-house stock management system.- Placing orders for stock.- Cash management / balancing tills at the end of the day.

Graduate Certificate Of Education, Education, Wam 84 / Gpa 4.0

I completed my Graduate Certificate of Education in 2021, with the intention of returning to complete the Master of Education. My main.

Bachelor Of Arts (Ba Hons), Applied Languages (German & Spanish)

BA (Hons) in Applied Languages and Intercultural Studies. Electives focused on Interpreting and Linguistics.

Certificate In Training And Development Fetac Level 5, Workforce Development And Training, Distinction

I completed the Certificate in Training and Development (FETAC level 5). This included studying the full training cycle designing.

Certificate In Tefl / Tesol, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Online TEFL course (60 hours), Grammar module (20 hours), weekend classroom session (20 hours)