Managing multiple software developments in support of business IT needs• Manage requirements gathering and validation with software suppliers ensuring end users find benefit through the solutions.• Ensure all work products delivered and approved, all state required privacy procedures met, and all procedural gate approvals gained from stakeholders as well as accurate monthly reporting.• Manage and assure UAT of solutions ensuring issues addressed as well as requirements gathered for… Show more Managing multiple software developments in support of business IT needs• Manage requirements gathering and validation with software suppliers ensuring end users find benefit through the solutions.• Ensure all work products delivered and approved, all state required privacy procedures met, and all procedural gate approvals gained from stakeholders as well as accurate monthly reporting.• Manage and assure UAT of solutions ensuring issues addressed as well as requirements gathered for follow-on releases.• Manage contract and amendment definition including business justification and budget approvals.• Ensure all contract deliverables meet customer requirements and delivered on time.• Lead business experts through IT governance approvals and required Portfolio Project Management (PPM) approvals prior to procurement.• Manage resource assignment for data reporting requests ensuring that the reports are delivered accurately and on time. Show less

Managed contract negotiation tasks and process definition for Program Office set-up.·Delivered contract negotiation requirements and benefits by completing needed investigation to achieve contract success.·Worked across technical teams, customer, and management to ensure quality and expected deliverables.·Led a smooth process launch and adoption for the change/action/issue management plans through negotiation with the client within the parameters set in the contract.·Managed… Show more Managed contract negotiation tasks and process definition for Program Office set-up.·Delivered contract negotiation requirements and benefits by completing needed investigation to achieve contract success.·Worked across technical teams, customer, and management to ensure quality and expected deliverables.·Led a smooth process launch and adoption for the change/action/issue management plans through negotiation with the client within the parameters set in the contract.·Managed change/action/issue/risk plans by proposing solution options to minimize scope creep.·Kept projects on track by completing project plan definition/tracking within the Rational tool set and by interlocking the Program Office project plan with the other work stream plans to formulate overall project reporting to the client and highlight dependencies between the work streams.·Delivered on-time reports as defined by the contract. Successfully resolved any issues within the reports and presented to management/client.·Ensured charges stayed within the project budget by diligently managing labor/travel charges and alerting any overage issues early. ·Recognized with 2008 Service Excellence award for work on this account Show less

Directed global integration projects with process integration and improvements across organizations by leading technical teams to refine processes, interlock data quality and deliver solutions across multiple applications, organizations and geographies. ·Created the interface into a vendor tool and ensured end user acceptance by working with vendor personnel to address IBM needs, setting template structures and associated processes in place, and providing education to new team members… Show more Directed global integration projects with process integration and improvements across organizations by leading technical teams to refine processes, interlock data quality and deliver solutions across multiple applications, organizations and geographies. ·Created the interface into a vendor tool and ensured end user acceptance by working with vendor personnel to address IBM needs, setting template structures and associated processes in place, and providing education to new team members. ·Led team in establishing a consistent data strategy and defining a globally expandable process by documenting data interlocks for the applications at various test phases and guiding data modelers for an accurate end-to-end process picture.·Ensured end user requirements met by writing Use Case test scenarios from defined requirements. ·Ensured future releases well defined by capturing requirements for future worldwide deployments.·As worldwide focal point, ensured visibility to customer data was well defined and audited and valuable education was initiated with the geography focal points about these guidelines.·Led team to understand process across 70+ applications defining Solution Design. Implemented process improvements resulting in a reduced time line, reduced cost, automation of manual steps, and the sunsetting of two applications from the overall flow.·Gathered requirements for data needs by application, understood the impact by organization, and delivered a data repository solution providing application access while protecting data integrity.·Facilitated workshops to fully analyze data impacts to all applications accessing data elements. Show less

Successfully managed team responsible for referential data integrity in the Siebel opportunity production environment across all geographies and within the development and test systems.·Achieved worldwide process buy-in with successful negotiation, deployment, and education of end-to-end process across multiple organizations.·Led team in design/deployment of data load automation and data cleansing processes by defining clear thorough requirements, securing funding, and negotiating data… Show more Successfully managed team responsible for referential data integrity in the Siebel opportunity production environment across all geographies and within the development and test systems.·Achieved worldwide process buy-in with successful negotiation, deployment, and education of end-to-end process across multiple organizations.·Led team in design/deployment of data load automation and data cleansing processes by defining clear thorough requirements, securing funding, and negotiating data feeds with the applicable organizations·Ensured management was kept apprised of issues and possible solutions by contributing regular reliable status updates. ·Successfully managed a mixed team of production support, release development, and contract resources in the development and steady state environments by providing on-time consistent data feeds in line with the business needs to all systems·Ensured data needs were met by collaborating with business groups to gather requirements and address issues.·Ensured data integrity across all Siebel instances by auditing systems and reporting.·Defined requirement sets for follow-on releases of automation to remove additional manual steps and to keep in sync with Siebel releases.·Established effective relationships with key business contacts, geography focal points, development teams, and management to deploy effective automation and updates. Show less

Managed diverse team assigned to install, test, and maintain the entitlement application for the services organization. The entitlement application was central to IBM delivering on-time service at the contracted level.·Managed a successful outcome by coordinating any required changes with the upstream/downstream applications. ·Successfully addressed business needs by determining technical solutions involving multiple applications.·Developed/maintained application strategic outlook… Show more Managed diverse team assigned to install, test, and maintain the entitlement application for the services organization. The entitlement application was central to IBM delivering on-time service at the contracted level.·Managed a successful outcome by coordinating any required changes with the upstream/downstream applications. ·Successfully addressed business needs by determining technical solutions involving multiple applications.·Developed/maintained application strategic outlook by eliciting requirements from upstream/downstream applications as well as the business team. Integrated requirements into strategic view of 1-3 year outlooks.·Acted as focal point for all application information requests – production issues, application change requests, strategic outlook, development/test plans, disaster recovery plans, roll-out plans.·Managed dispersed team of development, test, and production teams for successful delivery and integration.·Monitored production data to ensure no failures. Show less

Requirements Analyst ·Elicited requirements from customers, surveys, and new technology offerings. ·From requirements listings, defined yearly product releases for mainframe software showing a five-year view along with release themes.·Monitored all requirements received to determine if multiple customers were experiencing the same issues.·Determine what requirements to address strategically and which to address tactically. Led team to address tactical requirements outside the… Show more Requirements Analyst ·Elicited requirements from customers, surveys, and new technology offerings. ·From requirements listings, defined yearly product releases for mainframe software showing a five-year view along with release themes.·Monitored all requirements received to determine if multiple customers were experiencing the same issues.·Determine what requirements to address strategically and which to address tactically. Led team to address tactical requirements outside the release delivery boundaries.·Presented five-year outlook of product releases to customers and collected feedback on the viability of offerings. Additionally collected any requirements to incorporate into the processArchitecture Review Board Representative ·Liaison between mainframe design team and the architecture review board to achieve all approvals for architectural changes. Involved gaining approvals from all network products affected by the change. Litigation Analyst/Team Lead ·Led team in documentation of interfaces between Network Controller product and the mainframe. ·Presented documentation to litigant company and addressed concerns.·Ensured all documentation delivered on time and in the required format.·Interfaced with Network Controller designers/developers to ensure interface definition correct and to ensure documentation included all code changes.·Facilitated detailed reviews to ensure document accuracy.Computer Programmer ·Wrote assembler code for Network Controller product. ·Coordinated all code fixes and integration into Controller product. Show less