Sarah Mueller, Sphr, Shrm-Scp Email & Phone Number

Stow, Oh, Us

Fairlawn, Ohio, United States

Strategic and tactical People business partner, providing counsel, developing roadmaps, and executing on all people and culture related initiatives. Responsible for driving cultural initiatives, performance management, talent acquisition, engagement, and retention, learning and career development, and workforce planning.Achievements:* Increased Employee Engagement Scores by 13 points in one year.* Optimized HRIS system for efficiency in HR Operations* Established a comprehensive New Employee Experience* Successfully led the HR transition in several business acquisitions.* Implemented comprehensive training program on consultative skills.

Cleveland/Akron, Ohio Area

Direct all HR activities, including Recruitment, Benefits Administration, Compliance, Audits, Claims Management, Employee Relations, Performance Management, Technology Optimization, Budget Development, Strategic Planning, and Operational Oversight. Lead change management initiatives to drive efficiency, accuracy, and collaboration.Key Accomplishments: ► Claims Management and Workers Compensation: Serve as SME by keeping up-to-date on all laws, including FMLA and LOA programs.► Communication: Increased transparency across the organization by eliminating silos and encouraging cross-functional talks. Launched an HR Newsletter to expand communication across internal and external teams, as well as a quarterly L&D calendar.► Compliance Oversight: Ensured adherence to regulatory guidelines, overseeing EEO and 5500 for Pension as well as 403(b) Plans.► Audit Support: Maintained a 100% passing and collaborated with external firms on actions items, such as 403(b) defined contributions.► Benefits Administration: Guided the process, ensuring employees are enrolled properly and processing plan renewals effectively. ► Incident Investigations: Handled employee and EEOC complaints by documenting, researching, and writing reports.► Technology Tool Implementation: Implemented Kronos for timekeeping and Newton ATS for recruiting to save time and money.► Paperless Process Transition: Led talent acquisition process change, slashing average time to hire from 5 months to 2.► Trainings: Implemented Degreed, LinkedIn Learning, diversity training, and lunch-and-learns to optimize employee education.► Employee Relations: Boosted morale by introducing pulse surveys, conducting listening sessions and staff meetings, and instilling a collaborative culture focused on connectivity and continued growth through implementation of a strategic Employee Experience Plan.

Cleveland/Akron, Ohio Area

Management of the day-to-day Human Resources Departmental functions as well as HR strategic initiatives in the areas of Compensation and Benefits, Employee Relations, Organizational Development, Compliance, and Talent Management.

Cleveland, Ohio

Responsible for:- Recruiting activities for all levels of the organization.- FMLA and LOA Administration- Workers Comp Administration- Management of the annual Performance Review Process- Employee Relations

Bedford Heights, Ohio

Developed the first formal HR department, implementing key policies for sustainable business growth. Provided direct HR support to 100 non-union employees and indirect support to 400 Trade Union employees. handled a multitude of HR functions, including Relationship Management, Audit Support, Vendor Selection, Performance Management, and more.Key Accomplishments: ► I9 Audit Project: Identified issues with already-processed I9’s and completed over 300 recertifications for active employees.► Talent Acquisition Standardization: Established formal, centralized processes for efficient recruitment for all positions, ranging from entry level to senior level. Also updated job descriptions.► Performance Management: Created company’s first evaluation form and coached managers on how to properly give a review.► Diversity Leadership: Developed a dashboard to meet client contracts since many were municipalities and state agencies.► Reporting: Gathered data and generated reports on Affirmative Action, EEO, Diversity, and Manpower.► Change Management: Championed smooth HR transitions during period of significant process development.

Solon, Ohio

Supported 194 employees working across the U.S., Canada, and Latin America by leading HR operations effectively.Key Accomplishments: ► Training Leadership: Coached Managers on how to handle employee relations, empowering each leader with proper tools for success.► Payroll: Managed payroll process for all U.S. employees.► Organizational Leadership: Provided critical solutions on behavior issues to optimize culture, morale, and management effectiveness.► Recruitment and Technology Tools: Led staffing efforts for exempt and non-exempt positions. Implemented attendance tracking software to manage sick/vacation time, eliminating the use of multiple spreadsheets and significantly reducing errors.► Workers Compensation Reductions: Slashed premiums by $12,000 over three years by securing new group rating programs.► Insurance Savings: Decreased employee premiums by 30% through improved contract with new Disability and Life Insurance carrier.

Akron, Ohio

Designed and implemented advanced trainings to help 1,800 employees across the entire company. Key Accomplishments: ► Learning Management Systems (LMS): Designed e-Learning and classroom courses, and authored supporting materials as needed.► Organizational Training: Educated new hires and existing employees on sales, technology tool usage, harassment, diversity, and more.► Performance Management: Collaborated with leaders to design growth plans for high-potential employees for company advancement.► CRM and ERP Training: Created user guides and provided support through transition to Avante ERP and Sales Logix CRM systems.► System Administration: Served as SA for Performance Management System (SuccessFactors) and LMS (GeoLearning).

Supported HR operations by overseeing Recruitment, Database Management, Payroll, LMS, and Employee Relations.Key Accomplishments: ► Recruitment Optimization: Organized the interviewing process and managed the Taleo Applicant Tracking System (ATS).► Technology Tool Integration: Led implementation of Taleo for Applicant Tracking, SuccessFactors for Performance Management and GeoLearning for LMS.► Classroom Trainings: Facilitated education on change management initiatives through online and self-paced courses.► Social Leadership: Increased morale, boosted retention, and enhanced employee satisfaction by planning all social and community service activities, including holiday parties, family picnics, and fundraising efforts for the American Cancer Society

Handled Benefits, Recruitment, Onboarding, and Compliance activities. Ensured compliance with all state and federal regulations, including OSHA, DLSA, FMLA, ADA, EEO, HIPAA, and ERISA.

Ma, Industrial/Organizational Psychology

Activities and Societies: Society for Human Resource Management

Ba, Psychology