As the customer engagement coordinator, I collaborated with leadership and account teams to develop strategies to build positive relationships translating to retention and strengthen brand loyalty.Worked directly with ELT Program Manager to develop high-impact customer and internal relationships by supporting the CEO, COO, and senior sales leaders to drive targeted customer engagements. Managed sales enablement activities to help leverage all aspects of customer engagements inclusive of planning, coordination, and management throughout the customer lifecycle. Prepared executives and account teams with all supporting information and executive briefing materials, while aligning with customer and executive expectations. Tracked metrics and created presentations for executive facing reporting to detail types of engagements, customer performance and pipeline opportunities.Developed an internal SharePoint as a resource asset where teams could access process information and templates.

Served as regional coordinator for employee engagement, and streamlined internal communications increasing employee engagement by 8%. Developed a diverse and inclusive regional employee engagement network integrating the corporate vision and mission into engagement initiatives. Created innovative and effective strategies to drive awareness and participation to ensure engagement efforts and internal communications reached across the business despite a geographically diverse employee population, with extremely diverse workplace environments. Facilitated monthly leadership (All Hands) meetings and initiated a post meeting survey to improve content of sessions and increase level of engagement.

Provided C-Level Executive support with focus on special projects. Served as an effective gatekeeper, maintaining open lines of communication throughout the organization. Managed busy executive’s calendars and coordinated complex international and domestic travel. Prepared monthly product and technology related reports and presentations for executive board.Highly visible role where discretion and maintaining the highest level of confidence was paramountAppointed lead for i3 program under Global Product and Technology VP to bring all divisional leaders together to strategize product, technology innovation, growth, information sharing and best practice learning across a global organization. Coordinated multiple meetings within U.S. and U.K. Managed meeting agenda’s, meeting minutes and monitored action items. Strong skills in managing to ensure delivery on actions.Utilized proven track record of completing research, reporting, information management, and marketing support activities.

Key administrator for Product & Technology development for CBRNE threat detection and identification.Managed internal monthly product newsletter to effectively convey product updates to the business. Developed a checklist to cross-pollinate sales, product management and OTI teams to support successful delivery Coordinated multiple product launches, sales meetings, business development events, and employee events. Requisition processing and expense reimbursement management. Served as the employee engagement lead for the Danbury facility.Supported the PLP process by monitoring actions and deliverables for product gate reviews, readiness to market.