Sarah Smitherman Email & Phone Number

Jonesboro, GA, US

• Served as the primary liaison between consumers and the development team, facilitating the understanding of new features and prioritizing the product roadmap to align with customer needs and business goals.
• Guided the agile project's journey by crafting and maintaining the solution vision, roadmap, and backlog, ensuring their continuous alignment with project objectives and evolving business requirements.
• Collaborated closely with developers and quality assurance testers to perform early-stage product validation, ensuring functionality and quality standards were met, resulting in a 20% reduction in post-launch bug.
• Conducted bi-weekly demos and review meetings with stakeholders to solicit feedback on interfaces and workflows, fostering continuous improvement and alignment with project objectives.
• Kept clients informed of new features and resolved issues by distributing comprehensive release notes following each deployment, fostering transparency and ensuring clients remained engaged and informed throughout the.
• Contributed to agile scrum events, including estimation and planning sessions, to provide clarity on feature priorities and address any queries from developers, ensuring streamlined progress and effective collaboration.

• Directed a high-performing Business Analyst team within the division, spearheading the elicitation of requirements, formulating business rules, and creating wireframes, culminating in the seamless development and.
• Provided comprehensive training to business analysts, equipping them with essential skills in artifact gathering including requirements elicitation, effective questioning techniques, meeting facilitation, workflow.
• Deployed business analysts to collaborate with diverse departments across the legal process within the county, fostering seamless integration and communication between siloed entities such as the Police Department.
• Delivered intensive training to clients, ensuring seamless adoption of the new system and empowering users to effectively leverage its full capabilities, resulting in 75% user proficiency within two weeks of training.
• Developed useful training guides and instructional videos to empower users with the knowledge and skills necessary to effectively utilize our systems, enhancing user proficiency and maximizing system adoption across.
• Provided expert-level support for implemented applications, collaborating directly with end-users to capture and analyze workflow challenges, and coordinating with clients, key stakeholders, and users to develop and.

Bachelor’S Degree, Business Administration, Management And Operations

Activities and Societies: Writing club

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General