Sarah Etkin Email & Phone Number

Longmeadow, Ma, Us

Longmeadow, Massachusetts, United States

As a Virtual Receptionist at Smith.ai, I provide top-tier customer service and administrative support remotely. My role involves managing inbound calls, chats, and messages for multiple clients across various industries. I ensure that each client receives personalized, professional, and efficient service, allowing them to focus on their core business needs. My key responsibilities include: • Call Handling & Routing: Answering incoming calls, screening, and transferring them to the appropriate contacts or taking detailed messages. • Client Support: Acting as the first point of contact for clients, answering questions, scheduling appointments, and providing essential information. • Multi-tasking: Managing various client accounts simultaneously, maintaining professionalism, and ensuring high-quality service delivery. • Scheduling & CRM Management: Booking appointments and managing client calendars using scheduling tools and CRMs, ensuring accurate data entry and follow-ups. • Chat Support: Handling live chat inquiries, offering prompt and informed responses to potential leads and customers. • Data Entry & Documentation: Updating customer information, logging call details, and ensuring that all communications are accurately documented for seamless client operations.

Easthampton, Massachusetts, United States

NCYF is one of the largest Behavioral health companies in Western Massachusetts. They offer services such as Foster Care, Outpatient Counseling and inpatient psychiatric care. They also offer a Therapeutic Day program (TDP.) TDP is a recreational program for kids between the ages of 9-19 years old. Each week, we facilitated various activities for the kids. The goal of the activities was to support their emotional healing. Our kids are referred to us through the Department of Mental Health (DMH.) DMH refers kids who have endured a past traumatic incident, or currently deal with difficult life issues. During the activities, I observe, document, and file reports for their care team. I also keep a strong line of communication with the children's family. This creates a well-rounded healing experience for the children.

Springfield, Massachusetts Metropolitan Area

In my previous role as a Customer Service Representative for GetInsured, I developed exceptional communication and problem-solving skills while assisting customers via telephone and chat with their healthcare needs, including enrollment, plan shopping, and registration. This experience required me to understand and address each customer’s unique needs, fostering a sense of empathy and attentiveness that is crucial in providing excellent support to project managers and ensuring customer satisfaction.

Hatfield, Massachusetts, United States

As a dedicated Paraprofessional, I had the rewarding opportunity to work one-on-one with a high school student, providing tailored support to enhance his educational experience and personal development. My role involved a comprehensive approach to both academic and behavioral assistance, ensuring the student could thrive in his courses and extracurricular activities.Key Responsibilities:Personalized Academic Support: Prepared the student for classes by assisting with coursework, guiding him through task assignments and projects, and ensuring he understood and completed his studies effectively.Behavioral Regulation: Supported the student in managing and regulating his behavior, especially when he felt overwhelmed or overstimulated by his peers. Implemented strategies to help him stay focused and engaged.Break Management: Provided frequent breaks throughout the day to help the student re-focus and manage stress, creating a balanced routine that facilitated learning and participation in activities.Extracurricular Engagement: Encouraged and supported the student’s involvement in extracurricular activities, helping him build confidence and social skills outside the classroom.Skills and Accomplishments:Educational Assistance: Developed customized strategies to support the student’s unique learning needs, contributing to his academic progress and confidence.Behavioral Management: Successfully implemented techniques to help the student manage stress and stay focused, leading to improved classroom behavior and academic performance.Communication: Built a strong, trusting relationship with the student, fostering an environment where he felt comfortable seeking help and expressing his needs.My experience as a Paraprofessional has equipped me with valuable skills in educational support, behavioral management, and personalized student care.

Longmeadow, Massachusetts, United States

I had the pleasure of providing dedicated childcare for two young children, ages 3 years and 5 months, assisting their parents during the workday. My role encompassed a wide range of responsibilities aimed at ensuring the children’s well-being, safety, and developmental growth.Key Responsibilities:Transportation: Safely transported the children to and from school and various events, ensuring punctuality and reliability.Meal Preparation: Prepared nutritious meals and snacks tailored to the children’s dietary needs and preferences, promoting healthy eating habits.Activity Scheduling: Organized and managed a schedule of daily activities, balancing structured learning with playtime to encourage development and fun.Daily Care: Provided comprehensive care including diaper changing, bathing, and maintaining personal hygiene to ensure the children’s comfort and health.Household Management: Performed household tasks such as laundry and tidying up, contributing to a clean and organized environment.Educational Entertainment: Engaged the children in age-appropriate activities that combined learning and fun, fostering cognitive and motor skill development.Skills and Accomplishments:Child Development: Implemented activities that supported the children’s developmental milestones, encouraging curiosity and learning through play.Time Management: Effectively managed a busy daily schedule, ensuring all tasks and activities were completed efficiently.Communication: Maintained open and clear communication with the parents, providing updates on the children’s progress and daily activities.My experience in childcare has equipped me with valuable skills in early childhood education, time management, and household management.

New York, New York, United States

In my role as a hostess, I played a key part in ensuring a smooth and enjoyable dining experience for all patrons. I collaborated closely with the Restaurant Manager to manage seating arrangements and maintain the organization of the dining room. Utilizing OpenTable software, I efficiently handled reservations, optimizing seating to accommodate both guest preferences and restaurant flow. As the first point of contact, I warmly greeted patrons upon their arrival, assessing their needs and effectively communicating with the dining staff to ensure seamless service. My responsibilities also included managing waitlists, coordinating with kitchen and service staff to monitor table availability, and addressing any special requests or concerns from guests. This role required excellent organizational skills, attention to detail, and a customer-focused attitude, all of which I consistently demonstrated to enhance the overall dining experience.

Longmeadow, Massachusetts, United States

As a childcare provider, I was responsible for the daily routine management and supervision of a three-year-old girl, ensuring her safety and well-being. The child had developmental delays in speech and mobility, requiring weekly at-home physical therapy and speech pathology sessions. During these appointments, I closely supervised her to address any safety concerns and support her therapeutic activities. My duties also included preparing nutritious meals, changing diapers, and maintaining a clean and sanitary environment. Additionally, I created engaging and age-appropriate activities to stimulate her development and keep her entertained. My role demanded patience, attentiveness, and a nurturing approach to support the child's unique needs and promote her overall growth and development.

Amherst, Massachusetts, United States

In my role, I supported the Office Manager with various daily operations, including document filing, organization, and answering phone calls. I assisted patrons by providing information about department events and activities, and helped them register themselves and their families for these activities. Additionally, I managed cash flow and finances for program registrations, ensuring accurate and efficient transactions. I also contributed to the department's fundraising efforts, supporting initiatives to secure additional resources for our programs. My responsibilities required strong organizational skills, effective communication, and a keen attention to detail.

Amherst, Massachusetts, United States

During my time at The Augusta Savage Gallery, I had the privilege of working closely with the Museum Curator. My responsibilities encompassed the daily operations and maintenance of the gallery, including ensuring museum sanitation, cleanliness, and the security of both the gallery space and its installations. I warmly greeted patrons attending gallery exhibitions, providing assistance and answering inquiries to enhance their gallery experience. Additionally, I supported the Museum Curator during gallery openings and sales events, contributing to the seamless execution of these important functions. My role required meticulous attention to detail, strong interpersonal skills, and a deep appreciation for art and cultural preservation.

Amherst, Massachusetts, United States

As an Administrative Assistant for the Bachelor's Degree in Individual Concentration (BDIC) Department, I provided vital support to the Department Chair in managing student operations. This included facilitating class enrollments, withdrawals, and course change requests, as well as organizing meetings with students to ensure their academic needs were met efficiently. I served as a primary point of contact, responding promptly to inquiries from students and faculty both in person and via phone, ensuring seamless communication within the department. Utilizing the university's student organization system, SPIRE, I maintained accurate records and streamlined administrative processes. Additionally, my proficiency in the Microsoft Office Suite, including Excel, Outlook, PowerPoint, and Word, enabled me to generate reports, manage schedules, and enhance overall departmental efficiency.

Holyoke, Massachusetts, United States

As a dedicated and results-driven Sales Associate at The Limited, I pride myself on delivering exceptional customer experiences and driving sales growth. My role involves not only assisting customers with their fashion needs but also ensuring that they leave the store feeling confident and satisfied with their purchases.Key Responsibilities:Customer Engagement: Provide personalized styling advice and support to enhance each customer's shopping experience.Sales Excellence: Consistently meet and exceed sales targets through proactive customer service and in-depth product knowledge.Merchandising: Maintain visually appealing and organized displays, ensuring that all merchandise is presented in line with The Limited’s high standards.Team Collaboration: Work closely with colleagues to create a welcoming and efficient store environment, contributing to a positive team dynamic.Problem Solving: Address and resolve customer concerns promptly and professionally, ensuring a high level of customer satisfaction.Skills and Accomplishments:Customer Service: Recognized for outstanding service with several positive customer feedbacks and repeat business.Sales Performance: Achieved and exceeded monthly sales goals, contributing to the store’s overall success.Fashion Expertise: Extensive knowledge of current fashion trends, helping customers make informed purchasing decisions.Efficiency: Demonstrated ability to manage multiple tasks and priorities in a fast-paced retail environment.

Grahamstown, Eastern Cape, South Africa

In 2016, I had the privilege of participating in the National Arts Festival in Grahamstown, South Africa, renowned as the second largest theater festival globally. As part of the festival, I was cast in Jackie Sibblies Drury's production "We Are Proud to Present," playing the roles of White Woman, Sarah, and Actor #5. I collaborated closely with the cast and production team, contributing to fundraising efforts to cover travel expenses. To deepen our understanding and enhance our performance, I traveled to South Africa a week before the festival, immersing myself in the regional culture and history. During the festival, I assisted with load-in and tech setup, participated in flyer distribution, and engaged with the festival's press, actively promoting our production.

Bachelor Of Arts - Ba, Theatre/Theater

Acting Apprentice Company, Acting

Acting Apprenticeship, Acting

Activities and Societies: Officially became a EMC candidate. Produced all female-identifying mini festival entitled "Femme Fest." This.

Acting, Acting