Sarah Walter Email & Phone Number

Middletown, Ny, Us

Middletown, Ny, Us

Ellenville, New York

• Configure and support Active Directory, Group Policy, and Google Workspace (G Suite), and automate new account provisioning using PowerShell.• Manage and deliver Windows 10 LTI deployments using Microsoft Deployment Toolkit/Windows ADK/Windows Deployment Services.• Support Chrome OS and Windows devices and configure resources for staff, faculty, and student access.• Update and manage website content and editor access, and configure analytics to support reporting requirements.

Middletown, Ny

• Provided Google Apps for Education administration and support for over 13000 Chrome OS devices and more than 9000 total end users, as well as Cisco Meraki support for over 700 user-assigned iOS devices.• Using Google Apps Manager command-line interface, configured ChromeOS devices by bulk updating device details such as organizational unit and user assignment based on CSV.• Created internal department documentation to centralize inventory and track asset classes of district and grant devices, providing programmed cross-lookup fields to populate device information• Developed internal knowledge base, authoring frequently updated documentation and creating tutorials for end-users. • Provided account support in Active Directory and Google Apps for Education for over 600 staff and faculty and more than 7000 students.• Supported network connectivity for mobile devices on 802.11AC wireless as well as desktops, network printers and Cisco phones wired with 10/100/1000 CAT6 Ethernet, rewiring wall plates as needed and isolating switch issues to escalate if required. • Provided application and server support in private cloud environment, using Citrix StoreFront and server virtualization with VMware vSphere 6.0, as well as several cloud-cloud-based user applications.• Deployed, configured, maintained and supported Windows 7 desktops, Windows 8 and 8.1 Surface tablets, and Windows 10 laptops using Altiris, Symantec Ghost, and MDT automation tools.• Supported user access to managed resources such as network folders and printers based on the user's Active Directory group assignment, troubleshooting and adjusting membership as required. • Directed project to migrate host, website provider and content to new CMS platform for district website. • Coordinated between new website vendor and district building administrators to facilitate initial on-site training for staff from each building. Provided ongoing support for website content manager.

Middletown, Ny

• Provided high level support for clients, specializing in advanced technical support and customer service. • Assisted clients with clear and concise answers to billing and support questions. • Coordinated with third party vendors, including third party technical support and AV specialists, to investigate technical concerns between in-house equipment and service and third party offerings. • Escalated customer VOIP and network issues after running detailed analytics on issues such as intermittent packet loss, SIP route availability, or MoCA communication, and submitted tickets to in-house engineering groups, providing a liaison for clients.

Middletown, Ny

• Assisted customers with technical support for VOIP and data communications within company support boundaries. • Provided remote diagnostics for issues and directed customer towards resolution, scheduling support visits based on diagnosis and providing information to refer to applicable third-party vendors. • Escalated any internal network or system issues via ticketing systems, including Remedy BMC. • Assisted customers with email and profile support, and verified customer details and identity to provide secure information according to corporate security standards.

Middletown, Ny

• Installed components, maintained and provided technical support for network infrastructure, application software and hardware at 51 member libraries in library consortium.• Deployed, configured, maintained and supported Windows XP, Windows Vista, and Windows 7 desktops using Symantec Ghost.• Increased efficiency by automating report configuration to enable the process to be initiated remotely, allowing for streamlined workflow when in transit from client locations. • Provided phone, remote, and on-site support for hardware, network, and application issues, using Numara TrackIt to ensure SLA satisfaction and asset management.• Researched and implemented vendor switch which reduced PC cost by 12% while increasing hardware specifications, improving workstation replacement program value.• Developed Visio diagrams of layout and network infrastructure at each location to aid in future planning.• Monitored VMware data center CPU utilization reports to prevent downtime and hardware replacements.• Supported multiple hybrid fiber/cable networks, using Cisco routers to manage interruptions and reroute network traffic; adjusted BGP routes for member library's dynamic DHCP leases to allow for load balancing against fiber connection to critical application servers. • Developed technical documentation to enable end users to perform basic maintenance updates.

Independent contractor; provided installation of telecommunications systems at client locations.

• Promoted sales of HP desktops, laptops, and printers to Best Buy customers using promotional material and analysis of competitor offerings.• Participated in regular conference calls to determine key business opportunities and collaborate with regional sales team.

Middletown, Ny

• Updated and migrated department websites to redesigned PHP-based template.• Provided support for faculty requiring PGP encryption and assisted with training departments in Adobe Contribute. • Ensured sites met departmental policy and adhered to Section 508/W3C accessibility standards.• Provided college faculty with phone and on-site technical support for hardware, network or application issues.

Bachelor Of Science - Bs, Information Technology

Activities and Societies: Clubs: Cybersecurity, Women in Technology Bachelor of Science, Cloud Computing

Information Technology

Attended part-time; Transferred to WGU

Associate Of Applied Science - A.A.S., Computer Information Systems

Activities and Societies: Computer Club, Martial Arts Club, Chess Club, Madrigals, Chorus Computer Club: President, secretary; Martial.

Advanced Regents Diploma, Mathematics

Activities and Societies: National Academy Foundation: Academy of Finance; Naval Junior Reserve Officers Training Corps (NJROTC).