Sarah Milo Email & Phone Number

Cincinnati, Oh, Us

Cincinnati, Ohio Area

* Provides administrative support to the area executive. Judgment and initiative are required incertain situations.* Administers programs, projects, campaigns and/or processes for the operating unit served.* Coordinates manager*s schedule, makes appointments, and arranges and coordinates travelschedules.* Answers, screens, and directs incoming calls determining those which can be handled bysubordinates to the executive.* Assists in the preparation of administrative reports, performs difficult and/or sensitiveinformation gathering, computes statistics, and distributes such reports to the appropriate people.* Greets internal and external customers answering questions of a complex nature.* Sorts and distributes incoming mail as well as preparing outgoing mail and othercorrespondence. Responds to incoming mail and other materials not requiring the attention ofthe executive.* Coordinates and arranges meetings, prepares agendas, reserves and prepares facilities.* Contacts key executives, board members, external management personnel, and other personsimportant to the bank to transmit information and obtain data.* Types letters and reports from rough drafts, making changes in grammar, punctuation orspelling as needed.* Organizes and maintains confidential file system and files correspondence and other records.

Essential Job Functions-Responsible for Certified Trainer Certification Process and follow up.-Responsible for Certified Training Restaurant certification process and follow up.-Monitor the instruction of Management Trainees through on going coaching and development of the Certified Training Restaurant's Team and communication with the Operations Director-Conduct Management Training Restaurant Assessments.-Evaluate performance and the effectiveness of training programs in area, providing recommendations for improvement.-Asses training needs through surveys, needs assessments, interviews, focus groups, and ongoing communication with Operations Team.-Facilitate or arrange for ongoing training and development classes for managers.-Present information, using a variety of instructional techniques and formats, such as role playing, group discussions, and instructor-led sessions.-Evaluate training materials prepared by designers for effectiveness, constantly looking for ways to improve the service and products in the field.-Work with Operations Directors to facilitate solid trainer selection, training, and certification processes.-Develop and organize training manuals, multimedia visual aids, and other educational materials as requested.-Keep up with developments and trends in the area of training and development.

Raleigh-Durham, North Carolina Area

•Provided administrative support for 9 operations directors and the Regional Vice President.•Managed day-to-day office interactions; managed calendars.•Followed up on all compliance issues.•Formulated and produced daily/weekly reports.•Organized and managed capital expenditures and local marketing budgets.•Planned and coordinated events, meetings, and/or travel and lodging.Server (2008 – 2009)•Maintained complete customer satisfaction.•Educated patrons on food and beverage options.•Up-sold options in a meaningful and inviting way.

•Planned and implemented quarterly marketing plan as well as internal, external, seasonal, and broadcast marketing programs, etc.•Checked patients in and out and coordinated patient schedules.•Conducted new patient orientation

Ba, Communciation Studies

Activities and Societies: Soccer

Education record