Receive, prioritize, and resolve support requests. Perform installation, configuration, troubleshooting, and support of various systems and hardware including (but not limited to) servers, switches, routers, time clocks, networked scales, desktop computers and associated peripherals, networked printers, uninterruptible power supplies, and operating systems. Collaborate with cross-functional teams to draft project schedules and plans. Train team members and users in newly implemented and emerging technology.

Responsible for the ordering, stocking, and maintenance of product to meet customer and company needs. Organized engaging front-facing displays to capture customer interest and drive sales. Acknowledged customers, identified needs, and assisted with purchasing decisions to deliver exceptional service. Assisted in training new team members on procedures, equipment, and policies.