Sarah Fenlon Email and Phone Number
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Strong organisational, time management and administrative abilities, gained after working on multiple projects and tasks at the same time. Communicates well with people of all levels. Has the ability to work under pressured conditions, gained through past experience of working to tight deadlines along with keen attention to detail and abilities to prioritise. Enjoys working in busy environments and challenges within the workplace.
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Service Delivery AnalystUniversity Of The West Of EnglandUnited Kingdom -
Service Delivery AnalystUniversity Of The West Of England Jan 2018 - PresentBristol, United Kingdom• Project manage and host the Information Security events (go.uwe.ac.uk/csa), to increase skills and awareness in both technical and non-technical communities. • Using HTML coding to maintain internal (SharePoint) and external (CMS) websites for IT Services.• Coordinating software licenses, and support/maintenance contacts for the University.• Managing and auditing the IT Services resources within Team Planner.• Managing student engagement for IT Services, to increase the department and University profiles. • Coordinating Freedom of Information (FOI) requests received into IT Services.• Provide professional organisation on key projects including arranging and facilitating meetings, drafting project documentation, preparing plans and reports and dealing with correspondence.
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Data AnalystEquifax Sep 2016 - Dec 2017County Wexford, Ireland• Creating automated processes for data formatting, to increase accuracy and efficiency. • Creating user guides and introduce version controls.• Receiving and loading client’s data, then republishing the Touchstone Databases within SLA.• Identify any data or formatting issues and liaise with the client and/or technology to resolve.• Perform data quality audits and extracts to assist clients in identifying areas for data improvement.• Working with Sales Managers to ensure all new client’s data is effectively tested.• Provide clients with a prompt and professional service at all times. -
Pmo Mi & Process CoordinatorDiligenta - A Subsidiary Of Tata Consultancy Services Oct 2014 - Mar 2016Bristol, United Kingdom• Compile and analyse multiple monthly governance Management Information.• Deliver articulate, error free, well-presented packs for governance boards and committees.• Co-ordination of the IBM Work Ordering process on behalf of Aviva.• Providing support and knowledge transfer to IBM, Aviva and 3rd Party Suppliers.• Managing the Project Tailoring Tool Governance for project gateway approval.• Co-ordination of the Continuous Process Improvement service.• Maintain and communicate new releases of the Lifecycle and Change Engagement Model.• Meeting regulatory requirements by gathering and recording appropriate control evidence. -
Quotations ControllerKone Jul 2014 - Sep 2014Bristol, United Kingdom• Understanding the cost build up of quotations in the doors business• Prompt attention given to written and verbal requests from customers, internal and external• Effective communication with customers internal and external• Creation and booking of quotations and orders• Identify and order material as required for repairs• Accountable for developing KONE position in customer base or market area • Maintains daily contact with Operations team to capture all sales leads and generate opportunities• Ensures customer satisfaction and solving complaints with the rest of KONE team• Accountable for hand-over to operations with complete and correct information -
Senior Admin ControllerI-Systems Ltd Aug 2009 - Jun 2014Bristol, United Kingdom• Leading the development of new software system to be used across the departments. • Providing software training to all internal and external parties.• Analysing data collected to create, produce and distribute reports on a weekly, monthly and yearly basis, resulting in different departments correctly identifying if targets are met.• Further route cause analysis, to identify causes if targets aren’t being achieved.• Coordinating and allocating Project and BAU work orders and processing PO requests.• Ordering and tracking the delivery of software and hardware for employees and vendors.• Supervising I-Systems admin staff within the Core Network Delivery team. • Validating and approving timesheets and PO’s in SAP. • Covering for all the other roles in my team for days off, including my managers.• First point of contact for the Vendors, Network Delivery and Conformance Teams, including and issues relating to the software system we use for work allocation.• Daily management of team mailboxes. -
Secondment Manager/Coach/Customer Service AdvisorBt Sep 2004 - Mar 2009Lancaster, United Kingdom; Milton Keynes, United Kingdom• Coaching individual team members to ensure they achieved the key performance indicators.• Completing quarterly reviews for individual team members, motivating the team and following disciplinary procedures where necessary.• Dealing with escalations from team members.• Travelling to other sites to provide support and guidance of new software programmes and procedures.• Working within the Platinum Team dealing with the high level Account Customers.• Dealing with numerous lines of business including phone line faults, broadband faults, billing inquires and multiple lines.• Monitoring calls and taking action where required, to ensure the highest level of customer service is provided. -
Team TrainerContact 24 Ltd Dec 2001 - May 2003Bristol, United Kingdom• Covering Team Manager when on annual leave.• Arranging team trainer meetings.• Introducing and training staff on new campaigns and systems.• Dealing with escalations.• Producing reports on call levels, KPIs and achievements.
Sarah Fenlon Skills
Sarah Fenlon Education Details
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Education Development InternationalLevel 2 -
EdexcelLevel 2
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Level Iii -
Level Iii
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Level Iii
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English Language, English Literature, Mathematics And Double Science
Frequently Asked Questions about Sarah Fenlon
What company does Sarah Fenlon work for?
Sarah Fenlon works for University Of The West Of England
What is Sarah Fenlon's role at the current company?
Sarah Fenlon's current role is Service Delivery Analyst.
What is Sarah Fenlon's email address?
Sarah Fenlon's email address is sa****@****a.co.uk
What is Sarah Fenlon's direct phone number?
Sarah Fenlon's direct phone number is +4484588*****
What schools did Sarah Fenlon attend?
Sarah Fenlon attended Education Development International, Edexcel, Backwell School, Backwell School, Backwell School, Backwell School.
What are some of Sarah Fenlon's interests?
Sarah Fenlon has interest in Im A Reptile Hobbyist.
What skills is Sarah Fenlon known for?
Sarah Fenlon has skills like Time Management, Telecommunications, Process Improvement, Team Leadership, Analysis, Managed Services, Mobile Devices, Financial Reporting, Project Management, Forecasting, Team Building, Finance.
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Sarah Fenlon
Manchester -
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