Sarah Fieger Robertson, Cvp Email & Phone Number

Dayton, Ohio, United States

• Oversaw the guest experience organization-wide, including public safety, production, front of house, food and beverage, and partnering with all departments in successful event fulfillment.• Spearheaded the successful partnership with Starbucks as a store licensee including the hiring and training of staff, implementation of policies and procedures, and fulfilling the operational needs of opening a new business as part of our model. • Directed the creation of operational plans, budgets, and communications to evaluate Front of House and Event Services goals. • Evaluated the operating procedures across all departments to ensure consistency and strive for continuous improvement. o Increased performance bar revenue by 47% in 2022 compared to the last full operating year, 2019, and forecasting an additional 40% increase in 2023. o Implemented the Evolv weapons screening system.o Designed and led the team to create organization-wide onboarding processes for new hires. o Oversaw the implementation and usage of VenueOps as the scheduling and operational software• Reimagined the staffing and operations to provide the best patron experience including:o Hired and trained an entirely new team (4 full-time, 60+ part-time, 400 volunteers) to manage front-of-house, food and beverage, private events, and event security in returning from the COVID-19 pandemic. o Maximized the efficiency of our space by designing new ingress and egress pathways and a new wayfinding program. • Orchestrated the operational response to critical matters; public safety and health issues like COVID-19.• Conceptualized the creation of new revenue streams through strategic community partnerships including the “By the Glass” Food and Beverage festivals and Dayton Sportcial, a local intermural sports organization.

• Managed and updated the inventory management system for all food and beverage products serving private events, lobby bars, and Genevieve’s theater lounge.• Liaised with restaurant partner, Table 301, to develop menus, wine lists, and specialty cocktails to reflect performances or event needs. • Increased revenue for lobby bars by 15% over three months by instituting specialty cocktails themed to performances and increasing point of sale locations to better serve customers.

Greenville, South Carolina Area

• After completing a cost-benefit analysis of the front of house team with the Chief Financial Officer, updated policies and training procedures for the Front of House team leading to an increase of volunteers by 290% from 82 (July 2017) to 238 (March 2019) saving approximately $25,000 for the first fiscal year. • Implemented annual retraining sessions for all returning members including accessibility sensitivity training and customer service.• Partnered with Vice President of Operations and Greenville Police Department Captain to expand the security and safety presence throughout campus by implementing new technologies and increasing responsibilities • Developed organizational-wide customer service training in conjunction with the Director of Human Resources.• Collaborated with Vice President of Operations, Director of Facilities, Technical Director, and Greenville Fire Department to design evacuation training procedures.• Streamlined staffing and scheduling of front of house, security, and Greenville Police Department team members through online system implementation.

San Antonio, Texas

• Created Volunteer and Patron Services Manager programs for the opening of the Tobin Center, a private non-profit organization, in September 2014 including the hiring and recruitment processes.• Develop and execute all guest services training to include customer service, positions, code of conduct, accessibility procedures, emergency preparedness, and staff communication and expectations. • Collaborate with each of ten resident arts companies to ensure their success and the enjoyment of their patrons. • Recruit, motivate, and retain 400 active volunteers to execute the guest services program with 94.4% feeling appreciated and 90.2% rating the program as "Above Average" or "Excellent".• Supervise and coordinate event night front of house operations and manage all customer service feedback for The Tobin Center through our website, survey, and phone calls. • Wrote and received the 2016 Venue Excellence Award for Outstanding Performing Arts Center from the International Association of Venue Managers.

San Antonio, Texas

• Developed event detail documents, led production meetings, coordinated thirteen venue departments and contractors, and supervised the day-of activities to insure the success of events such as George Strait: Cowboy Rides Away Tour, the largest concert in San Antonio history, and the 2013 Valero Alamobowl, • Analyzed contracts and needs to determine the feasibility of events.• Executed agreements and prepared invoices to build mutually beneficial relationships between the Alamodome, a city facility, and its clients.• Assured compliance of vendors, staff, and venue of all health and safety regulations during ingress, event, and egress through work with San Antonio Fire and Police Departments.

Stockbridge, Ma

Organized and ran 7 performances each week, working with car parkers, concessions, volunteers, and box office.Trained 5-20 volunteers for each performance depending on the venue, The Unicorn Stage, 127 seats, or Fitzpatrick Mainstage, 408 seats. Tracked and replenished concessions inventory for both venues managing the income and spending budget. Sold tickets for the Berkshire Theatre Group box office for 4-8 hours each week.

Pittsburgh, Pa

Composed and organized grant applications and reports for major corporations and foundations such as American Eagle and EQT Foundation. Restructured Development Department website to better serve patrons wishing to donate online or learn more about Pittsburgh Public Theater. For information see: www.ppt.org/supportPlanned and executed 8 special events including opening night parties, sponsorship events and gala hosting audiences ranging from 50 patrons to 700.

Analyzed and updated Carnegie Mellon School of Music house management practices to better serve their audience and students.Created survey to discover demographics and interests of audience to better determine the best way to spend the marketing budget and attract new audiences. Designed marketing plan to raise revenue for the School of Music by advertising in each of 160 programs throughout the school year.

Trained more than 1400 volunteers over the course of two semesters to seat patrons in a 3,200 multipurpose seat venueManaged team of 12 student managers to effectively supervise volunteers and assist patronsMediated seating problems to ensure highest customer service qualityExecuted emergency plans for Auditorium and 17,456 seat Assembly HallImplemented new donor system for over 20 high profile donors

Instructed 45 students on using studio production equipment including a switcher, high definition cameras, a character generator, audio board and lighting boardSupervised student production of a thirty minute live to tape music concertComposed menus and chapters as well as burned DVDs of documentaries and studio productions to be entered in competitions

Supervised approximately 70 volunteers per event to seat 3,200 patrons before a variety of eventsOrganized philanthropy events such as Habitat for Humanity, Project Linus, and Pages for Prisoners, for volunteers to benefit Bloomington community.

Edited photos to be used for three international websites currently in productionRevised and entered copy for six international websites in final stages of productionResearched and interviewed to begin production for Mitch Sebastian's professional website

Masters Of Arts, Management

Bachelor Of Arts, Theatre And Drama And Telecommunications