Sarah Francesca Santiago Email & Phone Number

Philippines

- Identify issues, analyze information, and resolve supplier queries and problems using effective communication and providing step-by-step solutions.- Serve as a focal point for communication between suppliers and internal teams - invoice management, banking, operations, and purchasing.- Build and maintain excellent vendor relationships through timely response to inquiries and going above and beyond to accommodate requests, while ensuring strict compliance on the company's requirements.- Maintain integrity by safeguarding sensitive data and internal contact information.

Philippines

- Conducted quarterly one-on-one discussions with the manager and senior manager to determine problem areas, align requests, and recommend process improvements to boost work performance.- Administered meetings and conducted trainings across Manila and Greater China regions to ensure coordination of all stakeholders for a smooth and effective flow of work.- Completed market deviations and guidelines in reviewing and processing accounts payable invoices from Australia, Korea, and Taiwan.- Managed multiple KNIME tools and projects simultaneously using organizational and analytical skills.Volunteered to join culture teams, brainstorming administrative logistics planning, promotions, programs, and communications of events with at least 200 participants.- Worked closely with management to provide effective assistance for specific aspects of business operations.

- Maintain outstanding customer satisfaction by providing attentive, helpful, and friendly support while tailoring smart solutions to products & service concerns.- Proactively respond to virtual platform and call queries to assist and answer customer queries on remittance and subscriptions, while keeping their and the company's data confidential.- Support the manager and team by providing timely performance reports, prompt escalation of issues, and customer feedbacks for improvement.- Give information about available products and services including registration and membership details, as well as purchase advantages.

- Connect with followers, responding to comments and messages timely.- Act as first point of contact for non-emergency queries, appointment scheduling and rebooking, and additional consultation requests.- Develop and implement auto-replies to streamline work process.

Philippines

- Oversee business budget planning and administration, accounting functions, and purchasing to handle financial needs.- Prepare and deliver orders.

Philippines

- Remain up-to-date on current trends and travel overseas to view and order inventory.- Handle overall business operations.

- Publish articles related to Korean culture, sports, and tourism.

Ncr - National Capital Region, Philippines

- Carry over the tasks as a Senior Content Analyst.- Conduct interviews of prospective applicants and make recommendations in hiring decisions.- Mentor and train the new members of the growing team about relevant finance concepts, workflows and tools.- Provide production floor support to content analysts especially in assuring that communications sent to clients are correct.- Review analysts’ researches for quality control purposes.- Attend meetings with Manila and Hyderabad Team Leaders to discuss and improve team’s workflows and processes.- Report and resolve data quality issues of priority and sensitive clients’ accounts.- Lead projects involving tools and new processes to be onboarded.

Philippines

- Research of client Fixed Income Analytical Outliers and Coverage, Benchmark Analytical Outliers and Coverage on a daily basis.- Work with different teams to address client queries about terms and conditions, missing and questionable analytics, and prices of Fixed Income Securities.- Research day-to-day returns of different asset types including fixed income securities, derivatives and equities.- Escalate to client questionable prices and analytics.

- Update various corporate profiles posted on PSE Edge.- Research about the ASEAN Integration and Basel III- Research about the delisting of companies in Hong Kong Exchanges and Clearing Limited and the Singapore Stock Exchange- Proofread annual reports of the Philippine Stock Exchange, Inc.- Encode public ownership report, stock market investor profile, and listed companies’ revenues

Bachelor Of Science (Bs), Business Administration Major In Business Economics

Activities and Societies: UST Economics Society (2013 - 2015) Junior Philippine Economics Society (2013 - 2015) UST Pre-Com Society (2011.

Education record

Activities and Societies: DLA Student Council (2010 - 2011) DLA CAT (2010 - 2011) DLA Majarlica Dance Troupe (2002 - 2011)