Over 15 years experience in change management and programme management specialising in ecommerce, loyalty and payment card programmes for clients in financial services, consumer electronics and luxury retail. Proven track record in delivering projects in an Agile environment that launch entirely new services/products/websites as well as migration projects for legacy databases/processes. Other projects include CRM campaign management, Single Customer Views, and discount voucher programmes. Qualifications include PRINCE2 and a Master’s Degree in International Marketing.Areas of expertise: Communications and employee engagement, Business analysis, Agile, digital, business design, programme delivery, change management, project management (PRINCE2), ecommerce, website design, website build, mobile app design, loyalty, CRM, database marketing, Single Customer View, prepaid cards, credit cards, user experience, international marketing, financial services, VIP marketing, use cases, user stories, customer journey, customer experience.