Sarah Griffith Email and Phone Number
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I bring order to chaos and have dramatically transformed IT Departments and overall company effectiveness. I’ve been rapidly promoted for leading teams to high-level effectiveness and visibility. I keep my finger on the pulse of cutting-edge technology and have introduced software that revolutionized our work. Further, I’m appreciated for effectively communicating throughout the organization with both technical and non-technical people, including senior executives. I’m a recognized expert, consulted by peers in other companies and have presented at Gartner conferences. Recognized for reducing the almighty MTTR and reliably answering the Why’s.I have frequently brought about huge shifts in culture. One such shift is leading projects with a cross-organizational DevOps team to initiate a move to observability. I introduced LogicMonitor and AppDynamics, which allows a wholistic view of IT from one platform and DataDog to monitor AWS (Amazon Web Services) and provide higher visibility into cloud-based applications. Developers were delighted to find that they once again had access to their application logs in real time; the same visibility they had when logs were on premises instead of in the cloud. When promoted to oversee the Monitoring Team, I found antiquated monitoring systems and dashboards. Visibility was lacking since they didn’t trust the results of the systems. Under my leadership, we reduced both MTTD and MTTR by 40% and transformed the department’s work. I led a Proof of Value for AIops software and chose BigPanda, software that quickly processes voluminous alerts and pinpoints the root cause of issues—and saved many hours and much stress. Contact me if you’d like to collaborate: Sarah.griffith@gmail.comTechnology Strategy |Infrastructure, Network & Cloud Engineering |Predictive Analytics | IT Operations & Governance Automation & Virtualization | Cross-Functional Communications | Application Performance Monitoring | Compliance | Workflow Optimization | Data Integrity, Security & Disaster Recovery | Continuous Improvement | Agile & DevOps Methodologies |
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It ManagerSouthwest Airlines Feb 2023 - PresentDallas, Tx, UsOrchestrates People, Process, & Technology To Produce Breakthroughs In Operational Stability | Infrastructure, Network & Cloud Monitoring & Engineering | Project Management
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Senior Manager Enterprise Monitoring & Eventing |Apm| Appdynamics| Bigpanda|Datadog|LogicmonitorUnited Airlines Oct 2018 - Oct 2023Chicago, Il, Us* Promoted to Senior Manager to improve visibility for Command Center issues. Assisted Application Recovery Team in responding to alerts from monitoring systems, which lacked framework and software to pinpoint issues.* Modernized United’s perception of infrastructure by introducing LogicMonitor to move to dynamic thresholds for alerts and reduce guessing—greatly increasing observability. * Obtained DataDog to monitor AWS (Amazon Web Services), providing higher visibility into cloud-based applications, a godsend for developers who were given access to their application logs in real time. Provides them the visibility they formerly had when logs were on premises instead of in the cloud. * Lead project with cross-organizational DevOps team to initiate a move to observability, a huge cultural shift. -
Sr Manager Application Performance Apm | Mttr | Alops Software | Bigpanda | Observability | DevopsUnited Airlines Apr 2017 - Oct 2018Chicago, Il, Us* Promoted to oversee entire Monitoring Team, which was using antiquated monitoring systems and dashboards and didn’t trust their systems or their results due to lack of needed visibility. * Led Proof of Value for AIops software. Selected BigPanda, that led to allowed command center to have a single pane of glass and correlated events. * Reduced both MTTD and MTTR by 40% and transformed department’s work by researching and selecting little-known Event Management Tool, BigPanda, that quickly pinpoints issues, allowing quick resolution. Greatly decreased stress on department staff. * Avoided potentially-disastrous down time in passenger ticketing just five minutes before going live when BigPanda recognized unknown issue. * Ensured universal visibility for the metrics involved with troubleshooting, a big cultural shift. * Demonstrated value of AppDynamics and overcame distrust of the tool. Showed that this software allows teams to visually see the health of critical applications, leading to enthusiastic adoption. * Replaced outmoded products with powerful modern tools, reducing 500 tools (line items) to just 5.* Liaised with upper management, gaining buy-in for new tools.
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Technology Manager | Sharepoint | Team Leadership | AppdynamicsUnited Airlines Oct 2012 - Apr 2017Chicago, Il, Us* Promoted to take on a new role, managing SharePoint, Documentum and other supporting software.* Led Proof of Concept of Application Performance Monitoring (APM) software; selected product to efficiently monitor, analyze, and manage solutions.* Led Proof of Value for three software packages and completed process within three weeks; secured internal agreement. * Convinced executives to spend $2M - $3M to purchase AppDynamics, justifying the ROI. * Instrumented 208 apps with team of two.* Using AppDynamics, teams found root cause of numerous high-priority issues and problems; internal demand for this software soared.* Identified root cause of a major outage in just a few minutes with AppDynamics—after troubleshooters had been working on it for hours.
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Sr. Information Technology It Specialist | Training | Portals | SharepointUnited Airlines Nov 2010 - Oct 2012Chicago, Il, Us* Hired as SharePoint Administrator to address errors and instability and build redundancy.* Served as go-to-person in upgrade of SharePoint; trained staff in its use. * Drastically reduced rampant issues, including complete outages, from two per month to 1-2 per year with significant improvement in response times.* Empowered users to use SharePoint, establishing single sources of truth for major departments; created scalable support system.* Created SharePoint portal to coordinate the seamless merging of systems of United and Continental Airlines; switched all systems in one night. * Efforts provided 24/7 critical incident management and support for applications impacting Flight Operations.
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Global Marketing Process Analyst | Project Management | Process Improvement | SharepointBaker Hughes Dec 2009 - Sep 2010Houston, Texas, Us* IT and Sales Marketing liaison, utilizing SharePoint, writing business cases, defining requirements against objectives.* Directed projects through SDLC, globally improving app speed by 80%, boosting employee productivity.* Reduced changing processes for website customer authorization approvals from one month to one week. -
Business Analyst/Trainer | Training & Development | Mentoring | Vendor ManagementBaker Hughes Dec 2008 - Dec 2009Houston, Texas, Us* Orchestrated rollout plan of in-house application for two US land Operations: Lafayette, LA and Victoria, TX.* Wrote training manuals and formulated methodologies that are still used by POWER Team globally.
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Systems Analyst / Sharepoint Administrator |Baker Hughes Jan 2008 - Dec 2008Houston, Texas, UsTrimmed order placement time by 75%, from 60 minutes to 15 minutes.
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Ecommerce Development Manager |Baker Hughes May 2006 - Jan 2008Houston, Texas, Us* Created complex automated workflow for new, expedited product development process.* Enhanced corporate image by developing shopping carts for ordering wireline parts with real-time customer support.
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Senior Web Developer | Content Management | Oracle | Sql QueryBaker Hughes Apr 2004 - May 2006Houston, Texas, Us* Increased usage by 50% by scrutinizing and acting upon marketing data and usage reports to improve end-user experience. * Trained web team and additional users on TeamSite and BroadVision.
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Web Specialist | Graphic Artist | Html | Web DevelopmentBaker Hughes Jan 2001 - Apr 2004Houston, Texas, Us* Continually updated and improved www.bakerhughes.com, including subsites – promoting marketing, SEO, driving traffic to website, and maintaining jobs database through RecruitMax.* Increased website traffic by 40% through tracking of statistics, contracts, budgets, and maintaining banner ad campaign rotations.* Propelled website to number one ranking on Google and Yahoo with Search Engine Optimization strategies.
Sarah Griffith Skills
Sarah Griffith Education Details
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University Of Houston-Downtown
Frequently Asked Questions about Sarah Griffith
What company does Sarah Griffith work for?
Sarah Griffith works for Southwest Airlines
What is Sarah Griffith's role at the current company?
Sarah Griffith's current role is IT Observability Enterprise Monitoring & Event Management.
What is Sarah Griffith's email address?
Sarah Griffith's email address is sa****@****ted.com
What is Sarah Griffith's direct phone number?
Sarah Griffith's direct phone number is +187282*****
What schools did Sarah Griffith attend?
Sarah Griffith attended University Of Houston-Downtown.
What skills is Sarah Griffith known for?
Sarah Griffith has skills like Sharepoint, Project Management, Itil, Sdlc, Vendor Management, Strategy, Project Planning, Leadership, Web Design, Integration, Information Architecture, Troubleshooting.
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