It Manager
CurrentOrchestrates People, Process, & Technology To Produce Breakthroughs In Operational Stability | Infrastructure, Network & Cloud Monitoring & Engineering | Project Management
Feb 2023 - Present
AeroLeads people directory · profile
Sarah Griffith Email & Phone Number
IT Observability Enterprise Monitoring & Event Management
at
Southwest Airlines
1 work email found
@united.com
4 phones found area 872, 908, and 800
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
IT Observability Enterprise Monitoring & Event Management
Location
Chicago, Illinois, United States
Who is Sarah Griffith? Overview
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Quick answer
Sarah Griffith is listed as IT Observability Enterprise Monitoring & Event Management at Southwest Airlines, based in Chicago, Illinois, United States. AeroLeads shows a work email signal at united.com, phone signal with area code 872, 908, 800, and a matched LinkedIn profile for Sarah Griffith.
Sarah Griffith previously worked as IT Manager at Southwest Airlines and SENIOR MANAGER ENTERPRISE MONITORING & EVENTING |APM| AppDynamics| BigPanda|DataDog|LogicMonitor at United Airlines. Sarah Griffith studied at University Of Houston-Downtown.
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Email format at Southwest Airlines
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{first}.{last}@united.com
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Profile bio
About Sarah Griffith
I bring order to chaos and have dramatically transformed IT Departments and overall company effectiveness. I’ve been rapidly promoted for leading teams to high-level effectiveness and visibility. I keep my finger on the pulse of cutting-edge technology and have introduced software that revolutionized our work. Further, I’m appreciated for effectively communicating throughout the organization with both technical and non-technical people, including senior executives. I’m a recognized expert, consulted by peers in other companies and have presented at Gartner conferences. Recognized for reducing the almighty MTTR and reliably answering the Why’s.I have frequently brought about huge shifts in culture. One such shift is leading projects with a cross-organizational DevOps team to initiate a move to observability. I introduced LogicMonitor and AppDynamics, which allows a wholistic view of IT from one platform and DataDog to monitor AWS (Amazon Web Services) and provide higher visibility into cloud-based applications. Developers were delighted to find that they once again had access to their application logs in real time; the same visibility they had when logs were on premises instead of in the cloud. When promoted to oversee the Monitoring Team, I found antiquated monitoring systems and dashboards. Visibility was lacking since they didn’t trust the results of the systems. Under my leadership, we reduced both MTTD and MTTR by 40% and transformed the department’s work. I led a Proof of Value for AIops software and chose BigPanda, software that quickly processes voluminous alerts and pinpoints the root cause of issues—and saved many hours and much stress. Contact me if you’d like to collaborate: Sarah.griffith@gmail.comTechnology Strategy |Infrastructure, Network & Cloud Engineering |Predictive Analytics | IT Operations & Governance Automation & Virtualization | Cross-Functional Communications | Application Performance Monitoring | Compliance | Workflow Optimization | Data Integrity, Security & Disaster Recovery | Continuous Improvement | Agile & DevOps Methodologies |
Listed skills include Sharepoint, Project Management, Itil, Sdlc, and 33 others.
Current workplace
Sarah Griffith's current company
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11 roles
Sarah Griffith work experience
A career timeline built from the work history available for this profile.
Senior Manager Enterprise Monitoring & Eventing |Apm| Appdynamics| Bigpanda|Datadog|Logicmonitor
* Promoted to Senior Manager to improve visibility for Command Center issues. Assisted Application Recovery Team in responding to alerts from monitoring systems, which lacked framework and software to pinpoint issues.* Modernized United’s perception of infrastructure by introducing LogicMonitor to move to dynamic thresholds for alerts and reduce.
Oct 2018 - Oct 2023
Sr Manager Application Performance Apm | Mttr | Alops Software | Bigpanda | Observability | Devops
* Promoted to oversee entire Monitoring Team, which was using antiquated monitoring systems and dashboards and didn’t trust their systems or their results due to lack of needed visibility. * Led Proof of Value for AIops software. Selected BigPanda, that led to allowed command center to have a single pane of glass and correlated events. * Reduced both MTTD.
Apr 2017 - Oct 2018
Technology Manager | Sharepoint | Team Leadership | Appdynamics
* Promoted to take on a new role, managing SharePoint, Documentum and other supporting software.* Led Proof of Concept of Application Performance Monitoring (APM) software; selected product to efficiently monitor, analyze, and manage solutions.* Led Proof of Value for three software packages and completed process within three weeks; secured internal.
Oct 2012 - Apr 2017
Sr. Information Technology It Specialist | Training | Portals | Sharepoint
* Hired as SharePoint Administrator to address errors and instability and build redundancy.* Served as go-to-person in upgrade of SharePoint; trained staff in its use. * Drastically reduced rampant issues, including complete outages, from two per month to 1-2 per year with significant improvement in response times.* Empowered users to use SharePoint.
Nov 2010 - Oct 2012
Global Marketing Process Analyst | Project Management | Process Improvement | Sharepoint
* IT and Sales Marketing liaison, utilizing SharePoint, writing business cases, defining requirements against objectives.* Directed projects through SDLC, globally improving app speed by 80%, boosting employee productivity.* Reduced changing processes for website customer authorization approvals from one month to one week.
Dec 2009 - Sep 2010
Business Analyst/Trainer | Training & Development | Mentoring | Vendor Management
* Orchestrated rollout plan of in-house application for two US land Operations: Lafayette, LA and Victoria, TX.* Wrote training manuals and formulated methodologies that are still used by POWER Team globally.
Dec 2008 - Dec 2009
Systems Analyst / Sharepoint Administrator |
Trimmed order placement time by 75%, from 60 minutes to 15 minutes.
Jan 2008 - Dec 2008
Ecommerce Development Manager |
* Created complex automated workflow for new, expedited product development process.* Enhanced corporate image by developing shopping carts for ordering wireline parts with real-time customer support.
May 2006 - Jan 2008
Senior Web Developer | Content Management | Oracle | Sql Query
* Increased usage by 50% by scrutinizing and acting upon marketing data and usage reports to improve end-user experience. * Trained web team and additional users on TeamSite and BroadVision.
Apr 2004 - May 2006
Web Specialist | Graphic Artist | Html | Web Development
* Continually updated and improved www.bakerhughes.com, including subsites – promoting marketing, SEO, driving traffic to website, and maintaining jobs database through RecruitMax.* Increased website traffic by 40% through tracking of statistics, contracts, budgets, and maintaining banner ad campaign rotations.* Propelled website to number one ranking on.
Jan 2001 - Apr 2004
1 education record
Sarah Griffith education
-
University Of Houston-Downtown
FAQ
Frequently asked questions about Sarah Griffith
Quick answers generated from the profile data available on this page.
What company does Sarah Griffith work for?
Sarah Griffith works for Southwest Airlines.
What is Sarah Griffith's role at Southwest Airlines?
Sarah Griffith is listed as IT Observability Enterprise Monitoring & Event Management at Southwest Airlines.
What is Sarah Griffith's email address?
AeroLeads has found 1 work email signal at @united.com for Sarah Griffith at Southwest Airlines.
What is Sarah Griffith's phone number?
AeroLeads has found 4 phone signal(s) with area code 872, 908, 800 for Sarah Griffith at Southwest Airlines.
Where is Sarah Griffith based?
Sarah Griffith is based in Chicago, Illinois, United States while working with Southwest Airlines.
What companies has Sarah Griffith worked for?
Sarah Griffith has worked for Southwest Airlines, United Airlines, and Baker Hughes.
How can I contact Sarah Griffith?
You can use AeroLeads to view verified contact signals for Sarah Griffith at Southwest Airlines, including work email, phone, and LinkedIn data when available.
What schools did Sarah Griffith attend?
Sarah Griffith studied at University Of Houston-Downtown.
What skills is Sarah Griffith known for?
Sarah Griffith is listed with skills including Sharepoint, Project Management, Itil, Sdlc, Vendor Management, Strategy, Project Planning, and Leadership.
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