Sarah Gunter Email & Phone Number

Greater Minneapolis-St. Paul Area

Responsible for the Hotel, Food and Beverage and Laka Spa's daily operations. To maximize profitability, control costs, and ensure quality standards are met while providing 100% guest satisfaction in a luxury environment.

Greater San Diego Area

● Responsible for the coordination and organization of all areas of the hotel operations● Closely monitored Hotels business reports on a daily basis and take decisions accordingly● In charge of providing quality service while maintaining revenues, productivity and profitability as well as developing managers and employees● Ensured full compliance of Hotel’s operating controls, SOP’s, policies and procedures and service standards● Created and executed all special events in luxury segmentation ● Responsible for all guest/client relationship retention

Greater San Diego Area

● Responsible for all aspects of management for Hotel and Restaurant ● Provided leadership and vision to organization including marketing strategies and revenue opportunities ● Lead all key property issues including capital projects, customer service and refurbishment● Managed on-going profitability, ensuring revenue and guest satisfaction targets were met and exceeded

Greater San Diego Area

● In charge of all aspects of management and operations including room revenue, sales and marketing, account and operating staff● Ensured monthly financial outlooks for rooms were on target and accurate● Maximized room yield and hotels revenue through innovative sales practices and yield management ● Managed Hotel’s social media

Greater Minneapolis-St. Paul Area

● Developed a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors● Recorded all business transactions and entered new customer/sales data ● Forecasted and tracked key account metrics● Monitored customer activity within proprietary database to determine ordering needs

Greater Minneapolis-St. Paul Area

● Resident Manager for 18 room lodge in charge of all aspects of management and operations, managed fine dining restaurant and bar● Planned and executed multiple social events throughout the year with 1000+ guest book● Organized facilities and managed all event details such as décor, catering, entertainment, transportation, invitee list, VIP guests, equipment and promotional material ● Developed and designed all advertisements and promotional materials ● Created and sustained revenue generation by consistently implementing new ideas and execution strategies

Greater Minneapolis-St. Paul Area

● Member of executive team charged with opening 60 room boutique hotel and four star “Jean Georges” restaurant from inception ● Designed effective and successful sales pricing, distributions and yielding strategies to achieve and enhance profitability● Developed and implemented Hotel’s policies and procedures ● Managed all aspects of hotels front office operations including revenue management ● Managed operating staff of 40+ employees including supervision of all front of house guest service staff● Served on executive committee for all hotel operations

Greater Minneapolis-St. Paul Area

• Developed and maintained marketing and asset raising materials including pitch books, investor reports and client statements under director report of the Chief Marketing Officer • Maintained Black River website • Coordinated all aspects of internal off-site meeting including special events, client related activities, travel, hotel catering and social events

Greater Minneapolis-St. Paul Area

• Oversaw all aspects of office management, including accounts receivable and payable, reporting findings to Chief Executive Officer• Assisted with all aspects of business including marketing, client relations, as well as managed external relationships and ad hoc projects• Updated and organized all client related activity and related client management data• Coordinated all external broker, corporate and wall street relationships

Greater Minneapolis-St. Paul Area

***** Knowledgeable in all aspects of the business due to promotion within the company from Reservation Manager, to Sales Manager, to Front Office Manager, to the last position held as Rooms Division Manager
• Directed operations of front office and housekeeping department including ten supervisors and 80+ team members
• Negotiated all service contracts
• Coordinated hotel’s $25mm renovation
• Administered $10mm departmental budget
• Planned and implemented application of availability controls to maximize revenue and occupancy
• Maintained and organized reservation handling system to expeditiously analyze trends and accurately forecast occupancy
• Designed and implanted disaster recovery plans prompted by 9/11
• Served as Executive Committee member which increased rates and revenue every year since in position
• Serviced accounts in convention and wedding markets
• Planned and executed functions for groups ranging in size from 5-500
• Handled corporate accounts including Medtronic, 3M and The St. Paul Companies