Sarah Dyer Email & Phone Number

Salt Lake City, Ut, Us

Atlanta, Georgia, Us

I lead a team that supports our global sales force and that to date has facilitated the onboarding of merchants in 43 countries. Through process operationalizing, streamlining and standardization and improvements to our sales tech stack that gives Sales the tools needed to perform at maximum potential and deliver a premium merchant experience -- we’ve contributed to a tangible increase in the company’s speed to revenue. Global Payments Inc. is a leading worldwide provider of payment technology and software solutions delivering innovative services to our customers globally.

Atlanta, Georgia, Us

Challenged with providing a marquis merchant experience and improving Sales ROI, I’ve driven the design, implementation and rollout of a global solution that shortened the approval process and enabled process transparency for our luxury merchant accounts.

Barangaroo, Nsw, Au

I’ve created a strategy for scaling our U.S. business and commercializing the content I created last year as a Sales Training Manager for home audiences of this Australian-based aerial imagery SaaS company – setting the stage for future global expansion. My 3-part strategy: 📌 Built robust content and a knowledge management system to house sales and product marketing collateral.📌 📌 Created scalable onboarding that together with best-in-class training, assets and processes, supports continued success of inside, outbound lead generation and account executive sales teams. 📌 📌 📌 As a Winning by Design-certified sales coach, authored a sales playbook aligned with groundbreaking methodology. RESULTS:➜ >2X U.S. Portfolio Growth ➜ 60% Upsales Growth ➜ 56% Subscription Growth➜ ≈65% Increase in Avg. Revenue Per Subscription

Barangaroo, Nsw, Au

In this newly-created role, I created U.S. sales training content from inception utilizing marketing content designed for both U.S. and Australian audiences. Earning a seat at the table, I partnered with Marketing, Product, Sales, Operations and HR leadership to define and execute a go-to-market sales strategy, develop product marketing and train-the-trainer collateral to support our SaaS product launch and feature/release enhancements.

Us

Enhanced and reduced a 5-week new hire sales experience by 2 weeks -- developing materials that encompass self-directed e-learning, classroom-based sales training, participant guides and facilitator manuals. HIGHLIGHTS: ─ Drove new hire program automation and advanced sales training for top-performers. ─ Completed Series 7 and 63 Exams to ensure financial securities expertise throughout training development.

Charlotte, Nc, Us

SNAPSHOT: Spearheaded onsite and distance training and communications strategy that drove user adoption of transformational automated ATM product.KEY ACHIEVEMENTS:─ Supported TX earning top market usage status (38%) with other markets following suit. ─ Deployed product and training collateral that supported users at diverse new, remodeled, relocated, capacity-add and sales only stores. ─ As Channel Relationship Manager, served as “Voice of the Field;” shared post-production feedback with IT resulting in technology improvements that enhanced the customer experience.─ Drove closure and supported channels as single point of contact and “Voice of Customer” throughout multiple escalations, upgrades, releases, outages and initiatives to streamline processes.─ Ensured product availability and customer ability to conduct successful transactions across the state of TX as volume grew from 1000 to 1300. Partnered with Operations to resolve performance issues.

Charlotte, Nc, Us

SNAPSHOT: Increased sales 20% and loan attempts 50%.KEY ACHIEVEMENTS:─ Rapidly ramped to emerge as a product SME and overcome compliance fears via collaboration, training and coaching for regional loan and sales leadership teams. ─ Created and facilitated customized sales office- and product-specific training based on onsite visits across Northern California, Oregon and Washington to assess market needs.─ Spearheaded onsite loan officer training following bank acquisition that ensured on-the-job readiness within a week.─ Leveraged teachings from Innovation Network and Six Sigma, among others, to develop all training curriculum. ─ Managed end-to-end training including curriculum selection, offerings, scheduling, facilitation, metrics and reporting.

Charlotte, Nc, Us

SNAPSHOT: Retained 95% of an unstable client portfolio and increased book of business balances 15% in four months.KEY ACHIEVEMENT: Rapidly established client trust and cross-functional partnerships resulting in opportunities for portfolio growth.

Charlotte, Nc, Us

SNAPSHOT: Overcame leadership resistance and gained buy-in for motivational sales strategies across diverse banking business lines. KEY ACHIEVEMENT: Developed and facilitated training for lead generation, cross-sales and sales tracking best practice protocols.

Charlotte, Nc, Us

SNAPSHOT: Coached team of eight sales and operations associates who exceeded goals at this high-visibility banking center housed within corporation headquarters.

Charlotte, Nc, Us

SNAPSHOT: Increased loan volume 200% in three months as top market producer.