Sarah Donalds Email & Phone Number

Remote

Dallas, Texas, United States

Maintained and grew the partnerships with the repair technicians increasing the KPIs at all locations under my supervision. Celebrated our successes with the teams.Grew leaders and technicians by coaching, training, and improving or updating implemented processes by creating a feedback loop.Created reports, tracked data, and communications to increase KPIs and productivity.Continued my personal education by going above and beyond to learn processes in depth.Assessed locations on operations and quality control. Ensuring locations were meeting contractual standards and coaching if not.

Pinole, California, United States

Provided exceptional customer service to customers and expert knowledge in computer operations and software. Installed and configured operating system software, hardware upgrades, and software management.Provided diagnostics repairs and system information for computers, Samsung and Apple phones, and other smart devices.

San Francisco Bay Area

Trained and supervised employees, resolved employee disputes, evaluated workers, and provided support. Ensured operating policies and standards were met. Provided Operations support to leadership via timely reporting and generating sales goals.

Improved store cash flow by improving the inventory quality that was reflective of the stylists' needs.Improved customer experience by introducing new processes for booking appointments and ensuring accuracy.Achieved a 92% client retention rate by anticipating and meeting customer’s desired look and providing knowledge to retain the style.

Achieved a 95% client retention rate by providing personalized customer experiences.Kept up to date on current trends by attending biweekly professional training and researching new techniques and services.Retailed proper items and services to clients for hair upkeep and educated clients on proper hair care.Won a trip to Goldwell’s Color Zoom, our company’s highest sales honor, by having the 2nd highest retail sales in our region by using expertise to match client needs with the appropriate products.Supported new cosmetologists by teaching advanced styling classes.

Bachelor Of Science - Bs, Graphic Information Technology, Gpa: 3.82

Focus: Animation

Associate'S Degree, Multimedia Development, 3.98

Major: Multimedia Development

Cosmetology, Cosmetology, Barber/Styling, And Nail Instructor

Includes half a business degree through the Nuts and Bolts program. I am able to do spray tanning, nails, facials, full body waxing, hair.

Musical Theatre, Musical Theatre

Only did half the degree as I was already working with the actors equity professionally.