Sarah Hellstrom Email & Phone Number

Sweden

Sweden

Göteborg, SE

Göteborg, SE

Leading Department Responsible for Software Development Practices, Agile, DevScOps, UX, Development Platforms& Tools, Test Management, Test Automation, Application Security

Göteborg, SE

Leading Department responsible for Software Development processes, practices, Agile,DevOps, development platforms and tools, ITSM, IT process management, and runtime delivery management frameworks

Göteborg, SE

Responsible for - securing Ways of Working from Process to method forsupporting application deliveries- Process and Methods Management in Operational context- ITService Management with a focus on Design to Operations - Maintenance office supporting application portfolio, delivery and Solution Mansgement- Information Architecture including Master data.

Göteborg, SE

Managing a range of complex It projects for external business as well as internal improvements including rollout of It service management capabilities.

London, GB

- Budget management across multiple business units and locations- Roadmap planning, budget creation, forecasting and management of spend- People engagement initiatives - Organisational change management- Management of the Supplier Strategy working with legal and supply chain functions in order to deliver cost and resource time saving initiatives- Supplier.

London, GB

- Setup of a Central Operations function Managing UX Project budget for a single team within UX- Resource Management within a matrix structure to deliver strategic UX solutions- Programme Management supporting multiple programmes- Driving process improvement initiatives for the Design Definition team of UX- Employee engagement improvement activities- Line.

London, GB

- Driving Voice of the Customer improvement initiatives- Identification and delivery of process improvement initiatives to improve net promoter scores- Supporting Customer Experience activity across consumer and enterprise business units

London, GB

- Programme management of all Interactive Voice Response System deliveries I customer management- Re-design of all IVRs across consumer for prepaid and contract customers delivering a 20% increase in self service activity within the first quarter.- Design and delivery management of VF UK's first Speech application leading to a £1M of bill payments via this.

- Delivery of enhanced sales to delivery process- Implementing international maintenance service contracts across European locations- Managing delivery from sales handover to implementation of maintenance services- Working with 3rd party suppliers to analyse requirements, design logistics, engineering and contract design - Engineering training programme.

- Project management of web-based document repository systems across multiple industries- Design of microfiche warehousing solutions for the banking industry- Requirements analysis and end-to-end service design- Delivery of a Project Lifecycle Process enhancing transparency and accuracy to Anacomp and the customer- Service Management of key suppliers –.

intern 1998-2000- Full end-to-end delivery of MS Outlook applications- Project management- IT Service Management for the Pigments and Additives function