Leading Department Responsible for Software Development Practices, Agile, DevScOps, UX, Development Platforms& Tools, Test Management, Test Automation, Application Security

Leading Department responsible for Software Development processes, practices, Agile,DevOps, development platforms and tools, ITSM, IT process management, and runtime delivery management frameworks

Responsible for - securing Ways of Working from Process to method forsupporting application deliveries- Process and Methods Management in Operational context- ITService Management with a focus on Design to Operations - Maintenance office supporting application portfolio, delivery and Solution Mansgement- Information Architecture including Master data governance.-Driving Strategic Change initiatives including organisational, User Experience, ITIL Process & Tool implementation and more)Managing & developing a team of experienced specialists (Process development/ management & leads, , business analysis, IT architect, information architects).

Managing a range of complex It projects for external business as well as internal improvements including rollout of It service management capabilities.

- Budget management across multiple business units and locations- Roadmap planning, budget creation, forecasting and management of spend- People engagement initiatives - Organisational change management- Management of the Supplier Strategy working with legal and supply chain functions in order to deliver cost and resource time saving initiatives- Supplier management - Driving process improvement activity to deliver against Vodafone strategy- Information management activities- Managing a team of Project and Programme Managers delivering strategic solutions alongside creative Leads- Line Management responsibilities including career development and performance management- Senior Stakeholder Management

- Setup of a Central Operations function Managing UX Project budget for a single team within UX- Resource Management within a matrix structure to deliver strategic UX solutions- Programme Management supporting multiple programmes- Driving process improvement initiatives for the Design Definition team of UX- Employee engagement improvement activities- Line Management of UX professionals

- Driving Voice of the Customer improvement initiatives- Identification and delivery of process improvement initiatives to improve net promoter scores- Supporting Customer Experience activity across consumer and enterprise business units

- Programme management of all Interactive Voice Response System deliveries I customer management- Re-design of all IVRs across consumer for prepaid and contract customers delivering a 20% increase in self service activity within the first quarter.- Design and delivery management of VF UK's first Speech application leading to a £1M of bill payments via this route post-launch- Stakeholder Management across multiple functions in marketing and customer management.

- Delivery of enhanced sales to delivery process- Implementing international maintenance service contracts across European locations- Managing delivery from sales handover to implementation of maintenance services- Working with 3rd party suppliers to analyse requirements, design logistics, engineering and contract design - Engineering training programme management- Programme management across EMEA contract delivery

- Project management of web-based document repository systems across multiple industries- Design of microfiche warehousing solutions for the banking industry- Requirements analysis and end-to-end service design- Delivery of a Project Lifecycle Process enhancing transparency and accuracy to Anacomp and the customer- Service Management of key suppliers – monthly account meetings, managing issues, risks and SLA reporting

intern 1998-2000- Full end-to-end delivery of MS Outlook applications- Project management- IT Service Management for the Pigments and Additives function