· Organized and led monthly business reviews, OKR’s for executive leadership, including data collection, analysis, and presentation delivery. Streamlined review processes, saving the team 20% of time spent on preparation.· Created comprehensive presentations to support strategic decision-making and facilitate discussions on consumer ecosystem initiatives.· Developed end-to-end project plans for business initiatives, ensuring on-time delivery and alignment with business objectives.· Drafted the 2025 Vision document for WWL Product Management to outline long-term priorities and key deliverables.

• Responsible for managing and tracking adoption of all security requirements including OKRs and KPIs by all teams and services across Azure Data.• Work with Azure Security team to define Security OKRs, KPIs, priorities and measurements, including shift-left strategies for Azure Data division as a part of semester planning exercises.• Worked with Azure and Microsoft Security teams to manage high priority security incidents. Managed repairs and tracked burndown across all Azure Data engineering teams ensuring timely mitigations and issue resolutions.

• Managed deployment of new cloud-based Manufacturing Test Platform to 3 external Return and Repair factories. Drove adoption of new platform and migration to new platform delivering on schedule and on budget saving the company over $2M dollars, all while working remotely due to ongoing pandemic issues.• Brought up 2 new Return and Repair factories; Transitioned all existing program lines, testers, and test suites to new Americas repair factory including 8 new program test solutions (both Xbox and Surface product lines) and brought up net new Surface repair factory in Europe supporting all product lines. All while working remotely due to the pandemic. Team received Windows + Devices Oar Award for teamwork for these projects.• MTE Return and Repair (RnR) PM responsible for end-to-end planning, deployment, bring up, validation and ongoing support for all MTE test solutions (hardware and software) deployed to 3rd party Return and Repair factories worldwide. Scope includes support for all Surface and Xbox product repair lines and supporting platforms.• MTE Member of the Manufacturing and Sourcing Onboarding team. Created all MTE Onboarding Content Worked with M&S Onboarding v-team to move all M&S Onboarding activities online when COVID-19 hit. Received M&S “Be Relentless” for the work the team did to pivot New Hire Onboarding online during COVID.• Surface Laptop 3 PM. Responsible for designing, developing, and delivering the testers and the manufacture test engineering test suites for the Surface Laptop 3 program which consisted of 3 different SKUs. Included running tests at each stage of development, collecting and analyzing product data and leveraging this information to calibrate the testers, detect defects and issues before mass production to ensure world-class products.

Senior Program Manager, Nordstrom.com (2015 – Present)• Managed 2018 Anniversary sale efforts for N.com. Saw record online sales for first day of event.• Drove Performance Improvement initiative across Nordstrom.com resulting in 1000+ ms improvement.• Managed cross-team modernization effort critical to delivering key cross-platform dependent customer experiences like Buy Online Pick Up in Store and Store Reserve.

Senior Program Manager, MCIO Partner Engagement Team (2014 - 2015)• Partner Engagement Manager for SharePoint Online and One Drive product groups.Senior Program Manager, GFS Service Delivery Team (2011 –2014)• Drove Microsoft Big Bet Initiative to deploy Azure, O365 and Commerce services into China – beat competition to market and launched without incident to positive industry reception.Senior Program Manager, Microsoft Live@edu and Edu Partner Program (2007 –2011)• Responsible for worldwide program implementation and development of the Live@edu program, co-developed program strategy with BG; defining the end-to-end partner engagement model, on-boarding processes, and escalation and customer support models; developing and setting policy guidelines for the program in collaboration with Legal, Privacy, Security, and Product teams. • Grew program from 5 pilot schools to 10 thousand schools and over 52 million user accounts.• Drove cross divisional strategies and tactics for full lifecycle partner readiness and support by creating a service ecosystem which seamlessly integrated Partners, Customers, Microsoft and Community aligning Edu Partner Program support strategies with Syndication Partner Program support strategies.Technical Partner Program Manager, Windows Live Subscription Partners Team (2006 - 2007)• Managed a variety of partners including Bell Canada, HP, Best Buy, Staples, Radio Shack, Circuit City, Dell, Gateway and Compaq