Sarah Hickok Email and Phone Number

Successfully utilized excellent verbal and written communication to guide customers through the entire print process, beginning with determining their print needs; creating and delivering an estimate; tracking the order with the production department; and quality checking the finished project, culminating in customer pickup and payment. Assisted walk-in customers with printing, scanning, and reproducing architectural drawings and other copy and print services.Participated in… Show more Successfully utilized excellent verbal and written communication to guide customers through the entire print process, beginning with determining their print needs; creating and delivering an estimate; tracking the order with the production department; and quality checking the finished project, culminating in customer pickup and payment. Assisted walk-in customers with printing, scanning, and reproducing architectural drawings and other copy and print services.Participated in daily Work in Progress meetings with other account managers and production team members to track job status and ensure on-time delivery.Assisted design staff with Design and layout work. Show less

Prepared for 15-20 client meetings per week by pulling reports and entering meeting information into CRM. Cheerfully and professionally reminded 15-20 clients per week of upcoming meetings and action item deadlines via email and phone, including action items or documents they needed to send in advance, resulting in fewer client meeting reschedules and a more efficient meeting flow. Wrote and sent follow-up emails to clients, accurately and clearly providing them with an overview… Show more Prepared for 15-20 client meetings per week by pulling reports and entering meeting information into CRM. Cheerfully and professionally reminded 15-20 clients per week of upcoming meetings and action item deadlines via email and phone, including action items or documents they needed to send in advance, resulting in fewer client meeting reschedules and a more efficient meeting flow. Wrote and sent follow-up emails to clients, accurately and clearly providing them with an overview of topics discussed and including reminders of upcoming action items.Created workflow spreadsheets to track multiple ongoing overlapping processes, enabling accurate and efficient status updates to superiors and on-time completion of tasks. Actively participated in daily huddle check-ins, enabling timely updates with colleagues. Clearly, concisely, politely, and patiently answered client and customer questions. Show less

Answered benefit, plan design, and premium questions from congregations, ministers, and other congregational staff, directing them, as appropriate, to online resources.Maintained historical files and procedures for monthly enrollment benefit changes and transitions.Administered the UUA Health and Group Insurance Plans, processing requests for enrollments, terminations, coverage, and address and ID card changes in accordance with plan documents, federal law and regulations… Show more Answered benefit, plan design, and premium questions from congregations, ministers, and other congregational staff, directing them, as appropriate, to online resources.Maintained historical files and procedures for monthly enrollment benefit changes and transitions.Administered the UUA Health and Group Insurance Plans, processing requests for enrollments, terminations, coverage, and address and ID card changes in accordance with plan documents, federal law and regulations, vendor contracts, and insurer rules and procedures. Show less

Researched, sourced, negotiated acquisition of, and prepared images for a print magazine and affiliated website. Interpreted print technical requirements for colleagues and advertisers. Designed attractive and eye-catching shareable graphics for use on social media. Evaluated image and ad files according to technical requirements; coded print materials for web and made editorial entries in Drupal-based content management system.Created and maintained an online operations… Show more Researched, sourced, negotiated acquisition of, and prepared images for a print magazine and affiliated website. Interpreted print technical requirements for colleagues and advertisers. Designed attractive and eye-catching shareable graphics for use on social media. Evaluated image and ad files according to technical requirements; coded print materials for web and made editorial entries in Drupal-based content management system.Created and maintained an online operations manual documenting all essential tasks, resulting in a streamlined process and ensuring consistent high-quality work, as well as easing transition of responsibilities in the event of illness or absence. Show less

Maintained an accurate google calendar and shared it with co-parent, ensuring attendance at important events and a smooth day to day schedule.Collaborated with Girl Scout co-leaders to schedule and plan Girl Scout meetings for the academic year.

Children’s Hospital Boston, Office of Child Advocacy: produced Kidvocate and Spotlight newsletters; designed invitations, awards, certificates, and other print materials. Children’s Hospital Boston: designed logo, brochure and calling card for the Pawprints program; designed a guide for patients with ulcerative colitis.Unitarian Universalist Church of Reading: designed print materials for pledge drives, a wedding information booklet, and religious education booklet.New… Show more Children’s Hospital Boston, Office of Child Advocacy: produced Kidvocate and Spotlight newsletters; designed invitations, awards, certificates, and other print materials. Children’s Hospital Boston: designed logo, brochure and calling card for the Pawprints program; designed a guide for patients with ulcerative colitis.Unitarian Universalist Church of Reading: designed print materials for pledge drives, a wedding information booklet, and religious education booklet.New England Classical Singers: designed posters and programs for concerts. Other clients: Tufts University and Massachusetts Institute of Technology. Show less

Managed a complex FileMaker Pro database of classes, instructors, and registrants, including inputting new class descriptions and making classes public; answered phone calls and emails from registrants.Produced and distributed quarterly Information Systems training flyers, monthly calendar cards and newsletter inserts. Production Manager of an annual Institute-wide Training & Development catalog. Flowed and formatted text, worked with the lead designer and editor, served as the… Show more Managed a complex FileMaker Pro database of classes, instructors, and registrants, including inputting new class descriptions and making classes public; answered phone calls and emails from registrants.Produced and distributed quarterly Information Systems training flyers, monthly calendar cards and newsletter inserts. Production Manager of an annual Institute-wide Training & Development catalog. Flowed and formatted text, worked with the lead designer and editor, served as the key contact for 15 contributing departments and centers.Assisted in teaching QuarkXpress class. Show less

Interacted with customers, offering suggestions and answering questions; rang up customers' sales.

Maintained eight FileMaker Pro databases, created slide and poster presentations, transcribed and formatted correspondence and manuscripts.Designed the Radiology department newsletter layout; production manager of the newsletter.