Sarah Hilton Email and Phone Number
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I lead complex and cross-functional projects that help teams achieve operational excellence and digital transformation. I use my skills in communication, organizational change management, and strategy to deliver solutions that optimize performance and enhance customer experience. I enjoy applying my knowledge and creativity to solve real-world challenges and make a positive impact.
Lendkey Technologies, Inc.
View- Website:
- citizensbank.com
- Employees:
- 16384
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Senior Product Manager Of Data SolutionsLendkey Technologies, Inc.Providence, Ri, Us
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Operational Excellence Principal - VpCitizens Nov 2023 - PresentWestwood, Massachusetts, United States -
Technical Program DirectorEnlighten Operational Excellence May 2021 - Nov 2023Greater BostonResponsible for design, delivery, and ongoing support of Enlighten’s performance improvement system for major clients in the financial services and health care industries. Led cross-functional implementation efforts, managing analysts across the US, EMEA, and APAC regions, from both a technological integration and user adoption standpoint.• Communicated with C-Suite and Project Sponsors to showcase financial savings based on program efforts, like load balancing between geographies, reallocating time from duplicative checking to completing backlog, and effective work forecasting. Proactively identify and resolve conflicts and roadblocks to ensure solutions were effectively implemented. • Integrated software solution into client’s IT infrastructure, managing a team of Technical Analysts across overlapping implementation phases. Developed requirements and user stories in collaboration with client and internal stakeholders to translate workflow data from multiple sources into reporting platform. • Chaired taskforce, working across siloed departments, to develop new product features based on user feedback, impacting a user base of more than 20,000. Led the development of a new process observation product, by identifying the opportunity and facilitating prototyping and user testing. Championed the development of the new tool, before ultimately leading the transition training efforts to ensure acceptance of the new element. • Transitioned team of 30 to a four-day work week by identifying non-value add administrative work to remove or automate. Facilitated the adoption of new tools such as Lattice, Jira, Scribe, Excel Power tools, and Calendly to allow the team to become 40% more efficient and save at least 280 hours per week. • Facilitated workshops, focused on industry trends, new technologies and tools, best practices, and industry thought leadership to aid in team cohesion development. -
Technical Business ConsultantEnlighten Operational Excellence Jul 2019 - May 2021Greater Boston Area• Analyzed performance data to identify opportunities for business to improve. Trained client teams to use productivity data to make day-to-day operational decisions, resulting in productivity gains of 10% within 6 months.• Designed measurement system for operations teams of up to 200 FTE at a time, using the Enlighten tool, during 6-month on-site implementation projects. Responsible for developing custom metrics to measure productivity over time.• Developed Process Maps to understand the client’s procedures. Identified skills gaps, duplication, bottlenecks, and other inefficiencies. Partnered with client to implement solutions and quantify the cost and impact of changes using Enlighten data. • Integrated client team’s multiple workflow systems into the Enlighten management tool to generate daily metrics.
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Technical Business AnalystEnlighten Operational Excellence Nov 2018 - Jul 2019Boston, Ma
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Business Transformation Consultant, GbsIbm May 2017 - Nov 2018Greater Boston Area• Managed the delivery of eCommerce site from development through launch, balancing the needs and schedules of 5 international vendors. Presented project status weekly to client and vendor team.• Developed metrics and dashboard to effectively communicate progress and identify at risk dependencies. Ensured geographically distributed team remained unified. • Led the site launch by developing and maintaining a project plan and creating a 24-hour cutover task list, allowing all teams to communicate and understand dependencies during a complicated process. • Utilized Design Thinking and Agile methodologies to adapt the structures of the Project Management Office during the project, using a continuous improvement feedback loop. -
Programs ManagerNew Bedford Whaling Museum Jun 2016 - Jun 2017New Bedford, Ma• Planned and facilitated all NBWM programs, leading 10-20 events for 5000 total visitors per month.• Developed rental policies by analyzing two years of programing data to determine the current operational, financial, and logistical needs of the department, while anticipating future growth.• Led NBWM’s flagship event, the Moby Dick Marathon, planning for an expected 1000 visitors to the museum while staging a choreographed reading of the novel over 25 consecutive hours with 48 inches of snow.
Sarah Hilton Skills
Sarah Hilton Education Details
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Magna Cum Laude -
History -
Columbia High School, Maplewood, NjHigh School
Frequently Asked Questions about Sarah Hilton
What company does Sarah Hilton work for?
Sarah Hilton works for Lendkey Technologies, Inc.
What is Sarah Hilton's role at the current company?
Sarah Hilton's current role is Senior Product Manager of Data Solutions.
What is Sarah Hilton's email address?
Sarah Hilton's email address is hi****@****ege.edu
What is Sarah Hilton's direct phone number?
Sarah Hilton's direct phone number is +150899*****
What schools did Sarah Hilton attend?
Sarah Hilton attended Wheaton College (Ma), Trinity College, Dublin, Columbia High School, Maplewood, Nj.
What are some of Sarah Hilton's interests?
Sarah Hilton has interest in Social Services, Education, Arts And Culture, Economic Empowerment.
What skills is Sarah Hilton known for?
Sarah Hilton has skills like Public Speaking, Social Media, Community Outreach, Teamwork, Event Planning, Powerpoint, Microsoft Office, Fundraising, Microsoft Word, Teaching, Research, Nonprofits.
Who are Sarah Hilton's colleagues?
Sarah Hilton's colleagues are Katelyn Kennedy, Holly Dennis, Juan Rengifo, Lenisea Cook-Lewis, Allen Gunderson, Nail Salamov, Lauren Still.
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Sarah Hilton
Greater Houston2dhilton.com, dhilton.com3 +128171XXXXX
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