Sarah Hartley-Kane⚡ Email & Phone Number

Manchester , Gb

London, Gb

After originally supporting as Head of Client Services, we wanted to ensure our current customers were receiving the Customer first values that Langham pride themselves on ,so as Head of Customer Success I was responsible for managing around 60 customers, ensuring they had regular contact from my friendly Mancunian face 🙋🏻‍♀️. Actually getting to know people, and understanding business and recruitment/talent drivers and desired outcomes was key to this position.Some of my responsibilities included:・Designing new processes with senior management team, including vacancy take on briefs, vacancy scorecards, etc・Managing customer requirements, working in collaboration with hiring managers and internal HR, talent teams to build and lead bespoke full recruitment lifecycle strategies.・Working closely with the Head of Delivery and the delivery consultants on creating adverts, outreach messages and overall outreach roadmap which was bespoke depending on each customers desired outcomes.・Ensuring customer (client and candidates) satisfaction and experience was optimal, through continuous communication and successful delivery of talent.

London, Gb

At Langham, we don't follow the standard model of traditional 360 recruiters.Our Delivery Centre in Norwich has the exclusive focus of finding top talent for our clients. This means that our delivery consultants only focus on using our resources to find our clients the right talent in the marketplace, with no other distractions. This gives our candidates more transparency, choice and allows us to spend time finding their perfect job.As a client services manager, I'm based close to our clients, giving our business a face. Our clients get easy access to our recruitment specialists, and you get to build a relationship with one person, me 👋 😁I'm responsible and enjoy getting to know my customers on a deeper level, so I can provide our customers with the best possible service.Working in partnership with some of the most inspiring customers across the UK & Europe I assist our partners usually in the first instance, with finding the right Tech or BioTech talent for their business on a permanent and/or interim basis. However my advice goes beyond your immediate recruitment needs, and I know that we're not the important ones in this relationship, it is all about you, your people and our other customers - the candidates.I can also advise you on; ✅ Talent Delivery incl working alongside your own direct sourcing strategies - I hope to work with you, and leave you in a position to be able to source yourself directly more easily. Its not all about the recruitment fees. ✅ Market Insights✅ Attraction Strategy & Retention Strategy✅ LinkedIn Personal & Company Branding

London, Gb

Returning to solely focusing on both placing interim .NET Full-Stack experts and servicing Computer Futures Manchester previous customers. Mat Leave: October 2018 - October 2019 for Baby No. 1 👶👨‍👩‍👧April 2020 - March 2021 for Baby No. 2 👶👨‍👩‍👧‍👧

London, Gb

CF Manchester wanted to open a new contract team working with UK Universities on their Interim Business and Tech projects.With my success on CF IT Contract I was asked to head up this team and leading from the front and teach a new team how to build and manage brand new contract desks whilst still being a billing consultant and managing and exceeding client expectations.

London, Gb

Heading up the Computer Futures Manchester office I support our customers, candidates and my team.My team support;Application Development, Software Engineering, Data and IM, Change and Senior Appointments, QA/Testing, Infrastructure & ArchitectureCovering the full Tech spectrum and leading my team , whilst also still being a billing consultant, to be fully engaged in their market, knowing the right interim specialist consultants who would service our customers best depending on their project needs.Being a true "vertical market specialist" means that we really do know not only the best, but the right talent. The majority of our days, we are speaking to contractors, understanding their needs, building relationships, and expanding our network and understanding what the latest hiring insights and trends are and how this knowledge can benefit our clients. I instil and motivate my team to take pride in their service to both their candidates and clients whether thats Start Up/SME's to PLC's - we want every customer no matter the number of hires they need, have a professional and enjoyable experience.

London, Gb

London, Gb