Recently part of a layoff of 60 people due to the recent crisis in the world.

•Lead the RFP process from start to finish and worked to develop and produce effective, quality, winning proposals•Strategically evaluated RFP opportunities •Coordinated multiple departments to respond to RFPs with subject matter experts•Prepared both standard and custom bids and proposals to meet company objectives and to meet and exceed customer’s requirements and expectations•Worked to continually improve the RFP process

• Observed machine operators to document correct procedures while ensuring that safety standards were addressed throughout the process• Worked closely with management and team leads to draft, edit, and review Standard Operating Procedures (SOPs) for publication and training purposes• Edited and reviewed existing documents to ensure accuracy and changes in procedures • Worked with subject matter experts to translate technical information into language understandable by the end user• Developed a process for Document Control to ensure efficiency and a steady work flow• Coordinated with multiple departments to meet deadlines while facilitating proactive communication• Worked with team members to identify, track, schedule, and manage documentation

•Reviewed and analyzed solicitation and managed proposal development activities•Responsible for leading, developing and producing high-quality proposals•Developed proposal schedule and assigned tasks to owners setting deadlines for timely delivery of proposal documents•Worked with assigned Proposal Coordinator to manage the opportunity and make sure that production was accurate and on time•Developed written responses and edited other experts’ responses as necessary to ensure a quality, winning product•Collaborated with leadership team and subject matter experts to create quality, winning proposals that met the company’s strategic business goals.• Ensured sound strategies, winning solutions, accurate information and timely delivery of all proposal documents• Tailored each proposal to ensure compliance with RFP requirements and to ensure that the customer’s needs were met• Facilitated bid/no-bid decision process and formulated strategies with subject matter experts and executive management

•Worked closely with Development and Quality Control to draft, edit, and review software releases, patches, guides and other documentation for publication.•Edited and reviewed documents to ensure accuracy and completeness.•Worked with Development and subject matter experts to translate technical information into language understandable by the end user.•Created templates for future publications.•Facilitated kickoff meetings to gather information and collaborate with subject matter experts to efficiently start projects and stay on schedule.•Coordinated with multiple departments to meet deadlines while facilitating proactive communication. •Worked with team members to identify, track, schedule, and manage software releases, patches and user documentation.

•Lead the RFP process from start to finish and worked to develop and produce effective, quality, winning proposals•Provided direction and guidance to other company personnel in the pre-sales process•Managed and coordinated proposal or RFP teams to include creating proposal outlines and a list of proposal team roles and responsibilities (including subcontracting involvement and contractual statements of work related to subcontractor commitments)•Solicited Bid/No-Bid decisions for RFPs•Developed proposal outline and compliance matrix•Closely monitored proposal status including deadlines•Directed proposals, RFPs and schedules through production pipeline, including draft reviews, coordination of business unit input, third-party review, final proofing and editing phase, and final assembly (including leadership, legal, financial and marketing reviews as necessary)•Moved proposals into contractual schedules; ensured appropriate Master Services Agreement, Subcontracting Agreements, State Agreements and bidder’s list were in place and compliant (including coordination of leadership, legal, business and financial reviews)•Edited other departments’ participation in the writing of proposal sections to clearly relay the company’s messaging and provided QA functions•Worked closely with Sales, Consulting, leadership and appropriate business units to ensure messages were properly reflected in each proposal and were in compliance with RFP requirements•Controlled proposal preparation and production costs, and established and managed the proposal team’s schedule•Assisted the sales process from Proposing to Closing, including proposals, RFP responses, and Statements of Work•Collaborated with Sales Representatives to review opportunities for future business

•Lead the RFP process from start to finish and worked to develop and produce effective, quality, winning proposals•Strategically evaluated RFP opportunities •Coordinated multiple departments to respond to RFPs with product managers and key sales executives •Implemented defined processes and procedures •Prepared both standard and custom bids and proposals to meet company objectives and to meet and exceed customer’s requirements and expectations•Reviewed and coordinated contract language with legal department to ensure a seamless contract, taking exceptions where needed•Created customized work plans to ensure consistent communication and to ensure that deadlines were met•Tracked, maintained, and reported RFP opportunities, wins, losses, and award amounts in the company database and communicated results to upper management and company as a whole•Worked to continually improve the RFP process and searched for new and better ways to respond to RFPs•Responded to requests to be placed on vendor lists•Worked with Sales Directors, Product Managers, and sales representatives to create promotions, pricing options, and custom quotes•Created custom documents upon request for sales representatives and sales managers•Responsible for supporting the sales organization on day-to-day functions•Responsible for ensuring that orders placed by sales representatives were accurate, complete, and fell within standard policies•Assisted in compiling new and different pricing structures and created pricing guidelines and policies for existing and future consortiums•Worked with a team of Operations Specialists and subject matter experts to provide the highest level of customer service to the sales organization•Responsible for creating and publishing department newsletter for internal circulation•Created and maintained style template used for all proposal responses

•Created, drafted and implemented communications for internal customers•Drafted technical documents including Service Level Agreements (SLA), Standard Operating Procedures (SOP), architectural diagrams, memorandums of understanding (MOU), proposals, and presentations•Maintained documents on the company intranet•Interfaced with vendors, project managers, team members, and various members of management to create documentation•Appointed as a Knowledge Champion for departmental use of Intranet tool•Drafted Technical Writer procedures to streamline requests for technical staff support and ensure efficient schedule management•Served as Team Support Specialist •Trained new contract employees and Motorola employees on software programs and policies •Facilitated meetings, drafted meeting minutes and provided administrative support where needed

Customer Service Manager 6/98-2/99•Managed, supervised, and trained six customer service representatives and two clerical staff members•Trained new and existing employees on software and company policies•Drafted procedural manual for new and existing employees•Gained valuable human resources experience Customer Service Representative 7/97-6/98 Promoted to Customer Service Manager•Assisted international and domestic customers with accommodations and relocation needs•Worked closely with property management companies, realtors and internal site managers•Worked daily with management of major corporations assessing budgets and housing needs for relocating employees

Implemented a pilot Kindergarten program. Created lesson plans for 20 kindergarten students.