Sarah Hoffman Email & Phone Number

Massachusetts, United States

My role is the first point of contact for new or existing patients when calling into the office. This call center schedules for four different offices that are part of A.P. Dermatology with a high-call volume. It is a priority to always greet them positively and make a good first impression. Assist patients with canceling and rescheduling appointments. Instruct patients on how to prepare for their appointment. Update patient demographic and insurance information, provide them with information… Show more My role is the first point of contact for new or existing patients when calling into the office. This call center schedules for four different offices that are part of A.P. Dermatology with a high-call volume. It is a priority to always greet them positively and make a good first impression. Assist patients with canceling and rescheduling appointments. Instruct patients on how to prepare for their appointment. Update patient demographic and insurance information, provide them with information needed to obtain an insurance referral if required. Assist in any way I can whether that be directing patients to the proper staff member, answering simple or complex questions to the best of my ability within my job title and always doing anything I can to make them feel like a cared for patient and not just another person at the end of the call while always adhering to HIPAA requirements to safeguard patients confidentiality. Show less

Tewksbury, Massachusetts, United States

This is a seasonal position (ONLY WORKED 2017 AND 2022 SEASON) where the photography team I worked with was responsible for capturing a genuine portrait of an individual student on school picture day. Responsible for managing payment information, organizing different backgrounds for the photographer-ensuring the one being purchased by the customer is being used, and responsible for equipment set up/take down. Ensuring students feel comfortable and safe as picture day can be a nerve wracking day.

Westford, Massachusetts, United States

Started in this position working the front desk for three months then transitioned into a role created to help this busy internal medicine office run more efficiently when handling health information being imported into the EMR system and processing external requests for health information. Daily responsibilities were scanning in any outside records, EKG’s/in-house testing and any patient written forms. Kept an accurate log of all requests for medical information/records for continuation of… Show more Started in this position working the front desk for three months then transitioned into a role created to help this busy internal medicine office run more efficiently when handling health information being imported into the EMR system and processing external requests for health information. Daily responsibilities were scanning in any outside records, EKG’s/in-house testing and any patient written forms. Kept an accurate log of all requests for medical information/records for continuation of care, legal, personal and benefit purposes. Maintained accuracy, completeness and security for all health information requests. Interacted and communicated with patients, medical offices, legal offices and insurance companies via fax/phone to ensure any/all requests were processed in a timely manner and if applicable- deadlines were met. Identified new methods to optimize medical record management/ created a medical record handbook for the office to follow. Show less

Dracut, Massachusetts, United States

Assisting my clients through their real estate transactions. Communicated with sellers, buyers, and renters to understand property needs, timeline and budget. Initiated negotiations with clients concerning market conditions and prices to ensure a fair and honest dealing. Developed positive relationships with lenders, appraisers, home inspectors and escrow companies. Facilitated paperwork such as written offers, purchase and sales agreement, property disclosures, deeds and closing documents.