Sarah Houle Email & Phone Number

Gallup- Greater Minneapolis-St. Paul Area

As the Advanced Client Service Manager I direct cross-functional teams of up to 40 to discover and analyze employee and customer engagement, talent development, and performance, creating innovative approaches to maximize organizational opportunities. As the juggler of multiple large accounts, I align closely with client leadership and executive teams to assist with HR consulting. From developing and optimizing human capital, identifying top performers, to improving customer and employee engagement, I assist with discovering and developing strengths to achieve high performance and effectiveness. By implementing the work and optimizing human capital, my teams have achieved results in increasing productivity by 20+%, achieving double-digit profitability, and reduced employee absenteeism by 35+%. Through the use of analytics, I have been able to show leaders the results in improvement in addition to the feeling of noticeable change in culture, engagement, and development of organizational value.Working with a variety of programs, I also have partnered with a Fortune 100 organization to improve talent based-hiring and development, successfully deploying a model that increased hiring performance. Additionally, I have organized trainings on leadership planning, team leadership, leveraging talent and strengths, needs analysis, and succession management. Gallup is a global performance management consulting company focused on providing research and strategic consulting to organizations, focusing on analytics to enhance employee engagement, customer engagement, talent management, and well-being.

Gallrup- Greater Minneapolis/St. Paul Area

As an Engagement Manager, I successfully developed strong relationships with clients within the C-suite and leadership teams, effectively uncovering an in-depth knowledge of their needs and project objectives. Through my innate ability to navigate multiple projects simultaneously, I effectively led virtual teams of up to 30, ensuring deliverables and objectives were met on each HR program from talent development to succession planning/needs analysis. Through each step of the projects I compiled and presented on client customized reports, presenting findings, implications, and recommendations for strategic and tactical interventions, working a great deal within the healthcare, medical device, and finance industry.

Gallup-Greater Minneapolis/St. Paul Area

My first few years of my career at Gallup as an Associate Consultant focused around employee engagement, I oversaw project coordination responsibilities. This included designing and implementing surveys and research plans, collecting and analyzing data, and preparing presentations and training materials to drive client HR goals. Additionally I led seminars and meetings with client senior leaders to understand their working environments and goals to improve and maintain a positive, productive workplace.

Queen'S School Of Business Master Of Science In Management, Bachelor Of Arts In Sociology, Organizational Behavior

Education record