Sarah Hover, M.A., Phr Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

* Build business partner relationships with management and employees to help meet individual store goals, meet company outcomes, and assess and help address systemic issues.*Identify, research and respond to all Employee Relations issues received from 40 restaurant locations within 16 states.*Advise both managers and employees on Employee Relations.

• ​Created and deployed employee satisfaction survey which resulted in a 83% response rate
• ​Conducted focus groups with over 90 employees, across multiple states. Results of focus groups informed a HR and Servicing department joint action plan and influenced the 2015 strategic goals with the Servicing.
• Partner with members of training council to develop and present leadership development topics.
• ​Led the charge to research HR performance management systems. Communicated with vendors, coordinated demos, facilitated decision meetings with management, and negotiated contracts.
• Co-lead the Cornerstone OnDemand (CSOD) system implementation team (internal and external partners). Included in the implementation of the performance management, succession, and LMS clouds.

Inver Grove Heights, MN

• Deliver training to cross-functional teams in order to roll out organization wide initiatives
• Act as liaison with Executive Team and HR to determine staffing needs and compensation for new and existing cross functional team members
• Lead and direct a team of 7 responsible for aligning the organization and department outcomes related to accreditation standard compliance, meeting external stakeholder requirements and increasing customer satisfaction
• Conducted SWOT analysis, customer focus group, satisfaction surveys, and led a task force in order to improve efficiencies and programming for a failing retention program. Project work increased accessibility to.
• Partner with HR on complex employee relations issues such as union contract disputes, FMLA, Workers Compensation, position description classifications, and legal/union considerations during the hiring process
• Create professional development plans and complete performance reviews with employees represented by 3 major union bargaining units

• Created and implemented employee engagement tool for department “VROOM (Valuing and Recognizing Opportunities of Motivation): Helping your team gain speed”.
• Utilized VROOM tool in succession planning, individualized, preference based recognition, and served as a method for feedback regarding department’s processes
• Led team members’ through major organizational restructure and change using multiple methods of engagement resulting in a 67% retention rate after one year
• Increased advising department’s productivity by 95% within 8 months through talent assessment, employee recognition and department’s restructure
• Related Technologies: Hobson's Retain (CRM), NeoGov (ATS)

Inver Grove Heights, MN

• Developed and executed graduate prep strategies which aided in a 93% job placement for graduates in FY13
• Interpreted standardized assessments such as the MBTI, Strong Interest Inventory, Career Leader, and Strengths Finder, in a group or individual settings and guided individuals how to incorporate into career plan
• Developed online career development curriculum on Desire to Learn (D2L) platform utilized by a grant funded retention program serving over 75 students
• Created print and web tools focused on career strategies and resourcesRelated Technology: Symplicity, College Central Network, NeoGov (ATS)

• Increased vendor participation by 81.8%; Increased metro, community and technical college participation by 60%; Increased event revenue by 56.6% in 2012
• Reviewed and negotiated vendor contracts, executed intra-agency agreements between MnSCU organizations, managed vendor fees, and communicated event timeline to all participating institutions
• Prepared, managed, and tracked $18K budget, corresponding cost center, and generated revenue.
• Developed 17 month timeline and communicated to event planner, event site, and planning committee.
• Created web content and communication for event site with external vendor

• Developed and maintained relations with service-area high school counselors and career center coordinators to increase the conversion rate of inquiries to applicants
• Implemented personal recruitment schedule for high school visits, off and on campus presentations, individual appointments, and walk-ins

• Provided individual career coaching and counseling to alumni, undergraduate and graduate students
• Prepared students for on and off campus recruiting meetings and events
• Group and individual interpretation of career assessments: MBTI, Strong Interest Inventory, Campbell Skill and Interest Inventory, and Career Leader.