Sarah H. Email & Phone Number

- Pioneered operational support strategies for diverse business channels and perform a pivotal role in significantly enhancing service delivery to RIAs, broker dealers, investment consultants, and institutional clients- Ownership of the investor onboarding process, align with key departments to deliver a seamless client experience- In 2023, I successfully established 50+ new direct accounts with an approximate total funding amount of $296mm- Liaised with major financial platforms (Schwab, Fidelity, LPL, Raymond James, etc.) to manage trading authorizations and account maintenance, ensure top-notch compliance and operational efficiency- Spearheaded various projects that focused on enhancing operational efficiency by automating critical processes and reducing manual workloado Engineered a Microsoft Dynamics CRM-based workflow, revolutionizing platform trading authorizations and slashing manual efforts by over 80%. This innovation also streamlined omnibus asset data tagging, enhancing reporting accuracy and efficiencyo Developed a Microsoft Dynamics CRM team dashboard that transformed request management, significantly boosting process transparency and operational agilityo Revamped an outdated process for regulatory distributions (Form ADV and CRS). Presented a case to senior leadership advocating for an e-delivery consent option in addition to leveraging an existing resource (Microsoft Dynamics CRM) to improve recordkeeping

Charlotte, North Carolina, United States

- Prior to my promotion to Senior Associate, I served as the primary point of contact for operational and trade related inquiries, consistently delivered solutions that enhanced client satisfaction and operational responsiveness- Strategically coordinated with internal departments, playing a key role in optimizing new account openings and elevating the client onboarding experience - Managed the high-volume audit request intake process

Santa Monica, California, United States

- Demonstrated exceptional organizational skills in managing scheduling and travel arrangements, driving increased productivity and effectiveness for the Institutional Sales team - Coordinated international travel arrangements and meetings for senior leadership, as needed- Leveraged Microsoft’s ClickDimensions technology to create a brand-new marketing campaign process for sales VPs and RDs which simplified external outreach and provided key email send metrics

Santa Barbara, California, United States

- Performed all administrative tasks for the wealth management firm’s in-house attorneys, which included processing payments, preparing estate plans, and requesting financial documents from Mercer offices throughout the country- Organized and scheduled meetings, presentations, and appointments for the team and clients utilizing GoToMeeting, Salesforce, and Microsoft Office- Handled a large number of outbound and inbound calls and emails

Santa Barbara, California, United States

- Greeted customers and provided quality customer service at all times- Completed all basic administrative duties ranging from answering a number of incoming calls to data entry- Booked reservations for charters and cruises using InTouch business solutions- Provided information on private charters and corporate events

Santa Barbara, California Area

- Served as an on-campus representative for the company- Organized and managed various campus events for clothing rental- Conducted sales with clients using Square business tools and technology