Data Quality Support
Contract work through Volt Workforce Solutions.Analysis of data quality, data discrepancy management on multiple platforms, customer service agent, verification calls, and scheduled/ planned/ monitored automated phone call (auto dialer) run-time.• Visually scanned data, pulled and compared reports, investigated and verified data supplied to company for quality purposes, which improved company’s services to customers. • Summarized analytical findings using text and visual charts, reducing the downtime managers needed to understand findings.• Ran about 56,000 phone numbers day through (auto dialer) to identify disconnected phone numbers and ran test cases to verify effectiveness of the automated phone call system, which saved company time and money due to misdirected calls. • Produced and circulated moratorium schedule for automated phone call (auto dialer), giving co-workers advanced warning, allowing them to adjust and finish their project in a timely manner.• Created, updated and documented processes for training purposes to increase consistency in action.• Trained other employees in using different system platforms, which increased productivity.• Responsible for taking incoming calls on concerns and questions, alleviating distress and complaints going to higher management.
