Sarah M. Email & Phone Number

Boulder, Colorado, Us

• Creating customer marketing programs and campaigns to increase customer lifetime value, such as cross-sell/upsell initiatives, loyalty programs, referral campaigns, and customer advocacy efforts • Developing and managing customer communication strategies across various channels (email, social media, events, etc.) to nurture relationships and provide a consistent brand experience • Conducting customer research and gathering insights to understand customer needs, behaviors, and preferences, which inform marketing tactics and messaging • Collaborating with product marketing, sales, and customer success teams to align customer marketing efforts with product roadmaps, sales strategies, and customer experience goals • Overseeing the creation of customer-focused content, such as case studies, testimonials, and educational materials, to support marketing and sales enablement • Analyzing customer data and metrics (e.g., engagement, churn, NPS) to optimize marketing efforts and identify opportunities for improvement • Building and managing a customer community or advocacy program to foster engagement, gather feedback, and leverage customer advocates as brand ambassadors • Developing customer marketing strategies and plans aligned with overall business objectives and revenue targets

Hoboken, New Jersey, Us

• Managing, monitoring, and optimizing customer advocacy program to supplement and benefit ongoing sales, marketing, and customer relationship efforts, including international efforts for markets outside of North America.• Building, nurturing, and maintaining relationships with the most strategic and/or user-savvy advocate customers, engaging in regular proactive interaction with the entire advocate pool. • Identifying advocates and securing participation for customer awards for annual international conference, case studies, prospect calls, and site visits. • Determining and implementing strategies for embedding customer advocacy into cross-functional areas including demand generation and customer lifecycle marketing.• Reviewing and analyzing software tools for functionality and suitability for cross-department use, gathering requirements, communicating with vendors, and providing recommendation for implementation.

Dayton, Oh, Us

• Managed deadlines and obtained information from subconsultants and technical staff to submit timely proposals.• Documented and refined proposal processes for department manual/playbook.• Organized and created responses to RFP/Q and annual qualifications.• Supported proposal manager and project managers throughout proposal development cycle with organizing, formatting, researching, writing, and editing.

Dayton, Oh, Us

• Assisted the executive leadership team for all administrative and business matters, including schedules, recruiting, and legal responses.• Drafted, revised, and distributed internal and external communications, including employee notices, social media posts, and business documentation.• Coordinated responses to ISO 9001:2015 certification audit non-conformances, drafting procedures, forms, and ensuring documentation was signed for submission.• Revised and provided technical writing for overhaul of company marketing materials.

Lombard, Illinois, Us

• Researched and evaluated multiple vendors for best-suited products, services, and customer service. • Coordinated project startup meetings, gathering information from multiple parties and ensuring requirements were communicated. • Prioritized and delegated tasks to both operations and vendor staff. • Tracked and reported progress against both optimal and minimal timelines. • Facilitated new software implementation and output at eight sites across the US, regularly under short turnaround times. • Organized vendor training session for internal staff, including international trainers and attendees. • Obtained quotes for portfolio of technology products, software, and hardware for all North American operations, confirming pricing compliance with master service agreements and placing orders.

Lombard, Illinois, Us

• Reviewed client RFPs for requirements, creating work checklist and table of compliance. • Drafted compliant responses, utilizing content from department database and original writing to address all client requirements. • Reviewed client information in Salesforce for providing updated reference lists for proposal submission. • Identified outdated or incorrect boilerplate responses and recommend revisions. • Refined template presentation and coached location management team for technical interview with client for renewal of multi-million-dollar service contract.

Cincinnati, Oh, Us

• Coordinated resources for claimants to obtain settlement funds, including intake and file setup; hiring attorneys; and processing invoices. • Created template documents for bankruptcy trustees, using both boilerplate text, as well as content tailored to the case. • Drafted affidavits for release of settlement funds, working from state specific formats and incorporating claimant specific details. • Provided timely updates on completion of project milestones to named partners at client law firms by email and phone.

• Researched, proofed, and formatted legal petitions and briefs for Supreme Court and federal court appeals. • Clarified and confirmed rule compliance with the U.S. Supreme Court. • Maintained client relationships and engaged in project management techniques ensuring timely filing with various court systems and completion of required processes. • Provided feedback to clients of necessary changes to briefs, certifying quality. • Developed, maintained, and utilized company marketing strategy database increasing market share and overall profit for the organization.

• Supported and maintained the offices for the common pleas judges. • Organized and transcribed judges’ opinions and checked citations for accuracy. • Compiled, researched, and created information for the finalization of jury instructions. • Corresponded with jurors and participating law enforcement personnel updating them on behalf of the judge about trial outcomes.

Bonn, De

• Led and evaluated global shipping processes to determine the effectiveness of particular work group. • Standardized documents for streamlined communication and increased accountability. • Maintained dynamic database for daily functionality of 300-600 users. • Designed and presented new technology training to directors and vice president. • Researched daily QA results to correct and complete any missed tasks and provide measurable feedback to the responsible management member. • Identified process errors to determine areas of process improvement. • Interfaced with representatives from other departments, companies and government agencies to expedite daily workplace processes as well as to resolve immediate concerns. • Trained and audited subordinate employees’ performance of job duties for adherence to established policies and procedures. • Evaluated similarities between lost shipments to identify common shippers and establish procedures for reducing lost shipment delays.

• Acted as sales associate and sole customer service representative for small catalog order business with sales increasing 15% during my employment. • Provided telephonic customer service, sales, and post-sales support to 30-50 customers per day on over 100 products. • Entered customer orders, upselling compatible and complementary products. • Processed all customer service calls including warranty claims, shipping errors, and product availability delays. Provided technical troubleshooting for product installation, compatibility, and functionality.

B.S., Paralegal Studies

Education record

Education record