Led $500k health and beauty department with in Bed Bath and Beyond. Executed Weekly/Monthly Planograms to keep the department updated and fresh of new productsExecuted weekly ordering and planning of the department, process and worked weekly freight into the department, cutting down on out of stock issues. Offered extensive understanding of Return to Vendor procedures, loss prevention standards and claims reporting by pulling weekly items off shelves for recalls and ensuring standards were in compliance with appropriate tagging of products.Coached associates on private label product knowledge, loss prevention standards, selling skills, bridal registry standards when servicing registrants as well as customers shopping off registry, ensuring understanding of private label brands vs national brands and how to sell to customers.

Oversaw merchandising of all aspects of customer’s home with bedding, bath, windows and personal care items. Reset planograms, changed out display beds and ordered product.Offered excellent customer service skills, placing orders for customer needs, offering personal shopping and servicing brides and grooms with wedding registries.Coached associates on product knowledge while driving sales through add ons.

Managed $3M departments, including Children’s, Intimates, Home store, both Fashion and Fine jewelry, Handbags and Accessories, Juniors and Women’s Plus Sizes, and Big Ticket. Led various Macy’s promotions, including Thanks for Sharing program, Reading is Fundamental, various fashion shows for in-store events. Led training classes of up to 20 associates for Magic selling techniques.Coached associates to drive sales, customer service and loyalty through Magic program, communicating daily sales goals for each department based, role playing with associates, reviewing new and old products and encouraging an add on for every item. Coached on Macy’s Magic by asking open-ended questions with customers and performed weekly touchbase performance reviews based off the previous weeks performance.Obtained additional stock and achieved 127% above sales plan in juniors in 2010 by working with the district team and understanding the junior customer base. Achieved over 300% of sales goal in Bridal Registry Completion by setting specific times for to reach out to couples via email/phone/mail to promote return trip to shop. Worked with associates to ensure transactions were rung up and rebates were handled correctly and created friendly competition amongst the associates for monthly prizes. Reached sales goal in Big Ticket by 114% over Last Year for fiscal 2010 by working with furniture team to create a mailing list and flyer to send out clients. Worked with district staff to revamp and remerchandise department and performed a mini-remodel of painting rooms adding lighting and getting in the new serta icomfort mattresses at the time. Led training initiatives, achieving 104% of sales plan for Soft Home in 2010.