Sarah H. Email & Phone Number

Oversees Professional Services Administrator roleCollaborates with Account Managers and consultants to schedule onsite and remote workManages customer information in project management, CRM, and accounting softwareDevelops and maintains project calendars for customers and schedules consultants to fill requested time slotsCreates estimates and prepay invoices as requested, tracking both through to resolutionAssists accounting with reconciliation issues as neededCollaborates with Assistant Director on documentation for training and cross-training purposesGenerates and presents departmental metrics at company meetingsAssists in planning user conference for VISUAL customers

Oversaw the support request system, including scheduling consultants and communicating with customersAssisted with maintaining the services calendarMaintained company and contact information in CRMGenerated and distributed daily reporting to consultants, account managers, and executive managementCreated quotes and prepay invoices as requested and tracked both through to resolutionAnswered incoming calls to the main office line

Acworth, Georgia, United States

Designs and handpaints custom home decor items. Creates original stencil designs for projects and retail sale using Adobe InDesign, Illustrator, and Photoshop.

Adairsville, Georgia, United States

Assisted customers with purchases and created home decor items to be sold in store. Managed social media presence for the store.

Processed, cleaned, formatted and ensured accuracy of data for use in direct marketing promotions. Prepared post-campaign ROI reports.

Assisted customers with purchases, createed window and store displays, refinished furniture and created home decor items to be sold in store. Created invoices and processed shipments for online auctions.

Kennesaw, Georgia, United States

Proofread and created simulated data copies of federal and state tax forms for use in small business software.

Norcross, Georgia, United States

Wrote guidelines and training documentation for market research client projects. Reviewed reports for content, validity, and accuracy.

Alpharetta, Georgia, United States

Set up online proofs using Quark Xpress and Adobe Photoshop. Was in charge of proofreading all orders.

Education record

Education record