Sarah Milner Email and Phone Number

● Managed a diverse Enterprise customer onboarding portfolio of 20+ clients simultaneously, contributing to a cumulative Annual Recurring Revenue (ARR) of approximately $500k● Acted as a project manager through data collection, auditing, and user training to maintain 90 day implementation timeline● Built relationships with clients to understand their real estate and construction insurance compliance needs● Facilitated bi-weekly optimization sessions to identify and address potential obstacles during the onboarding process, manage partner communication, and create strategies for driving success● Collaborated closely with Customer Success and Product teams to understand customer needs and relay feature requests

● Served as Square's ecosystem expert across all product suites and integrations which includes Square’s various POS products and Square Online● Performed remote merchant work: phone consults, advising on hardware/software/operations, staff training, menu building, account optimization, driving deals over the finish line with proposed timeline● Attend internal stakeholder meetings, roadmap discussions, client optimization sessions, team, region, and departmental-wide syncs

Acquired by Square July 2021● Onboard & account manage 60+ new customers a quarter● Managed customer annual renewals and expansion opportunities averaging $75,000 ARR quarterly● Partnered with marketing teams to facilitate email campaigns about product changes

● Coordinated 60+ interviews weekly with recruiters, applicants and hiring managers to streamline the hiring process● Created offer letters and personnel action notification forms for on-boarding newly hired and employee transfers