Oversee global client delivery operation, supporting clients in the Americas, EMEA, and APAC regions. Lead global enterprise client relationships and teams and all global client services employees, with a direct team of 200+.

Lead 70+ person client services team, accountable for client performance, happiness and profitability for a high growth performance marketing firm. Nurture genuine relationships with clients including Uber, Airbnb, adidas, Target, Casper, and Warby Parker. Identify needs for change and develop and implement processes and strategy to ensure long-term client success and team efficiency. Serve on 4 person company leadership team, working to guide key decision making for the company.

Advised clients on a range of digital marketing strategies, including SEO, new site/site redesign strategy & management, user experience & conversion improvement, and sitemapping & wireframing. Managed both projects & junior staff, and worked with internal leadership team to allocate resources and develop internal practice strategy.Clients include leading vertically integrated retailers, professional services firms, start-up and growing e-commerce companies, & medical practices.

Provide strategic guidance to the founder of a growing technology startup.

Successfully executed the life cycle of an online retail start-up: concept, business plan, financing, site selection, staff development, vendor selection and management, growth management & exit strategy. Oversaw strategic planning and daily operations, and interfaced with vendors, business advisors and partners, leading the company to become an industry leader, with multi-million dollar annual revenues.

Served as a regional cross-functional expert. Primary roles were in personnel and operational management. I managed projects large and small, including: implementing company-wide product rollouts, developing regional operational procedures and strategy, performing center audits and developing action plans, serving as an internal hiring consultant, presenting regional initiatives at regional meetings.