Sarah Joy H. Email & Phone Number

Dublin, Oh, Us

Dublin, Oh, Us

Cork, County Cork, Ie

Dayton, Ohio, Us

✅ SNAPSHOT: Hired by this full-service consulting firm to work in various technical roles, including Project Manager and Business Analyst, with diverse client base. Primary functions include stakeholder management, gathering requirements, UX/UI design, cross-functional collaboration, scope management, product support, C-level presentations, backlog development, user testing and training. Technical skills used include Azure DevOps and Gherkin. ✅ SELECTED HIGHLIGHTS:🔹Produced and facilitated bilingual user training for new macro application for team of 25 graphic designers which increased their productivity and capabilities 🔹Hand-selected to assume project management oversight midstream of building new out-of-state production facility while navigating significant changes; completed project on time and under budget🔹Spearheaded development of custom production software, including standing up user groups upstream and downstream from 3 manufacturing plants in both English and Spanish🔹Implemented first-of-its-kind user testing, including creating feedback forums and loops allowing to proactively identify issues and develop remediation strategies

New York, Ny, Us

✅ SNAPSHOT: Hired by this dental support organization that runs day-to-day operations for 12 dental offices. Hand-selected as company’s first Project Manager to support internal and customer-facing project across entire organization.✅ SELECTED HIGHLIGHTS:🔹 Built out entire project management office from ground up, including influencing executive leadership to embrace new ideas and dramatic cultural shift focused on process improvement 🔹 Revamped patient billing department serving as de facto business analyst, identifying pain points, implementing new technologies, and overhauling broken processes; increased revenue collection🔹 Developed first-of-its-kind centralized customer-facing call center to assist dental offices with patient scheduling and customer service concerns; led all facets of project success, including scheduling, budgeting, training, and onboarding 🔹 Created automated laboratory slip processing method that eliminated antiquated manual entry process reducing completion time and payroll costs🔹 Overhauled ineffective executive board meetings serving as primary facilitator and developing more efficient lines of communication to spur collaboration

✅ SNAPSHOT: Serve in dual capacity as Project Manager and Operations Manager for this subcontractor through the Ohio Federal Research Network grant program. Manage all facets of 2 projects, including grant writing, schedules, budgets, reporting, relationship building, problem-solving, and event planning.✅ SELECTED HIGHLIGHTS:🔹 Secure and manage partnerships with leading regional universities conducting research supporting execution of 18-month Ohio Federal Research Network round 4 grant🔹 Manage all facets of project, including grant writing, schedules, budgets, reporting, scope of work, and research partnerships; produced deliverables ahead of schedule and under budget 🔹 Cultivate robust relationships with internal and external stakeholders earning reputation as energetic, adaptable, and determined leader🔹 Developed and implemented strategic plan and framework while seamlessly managing and navigating complexities with numerous stakeholders and interest groups✅ ADDITIONAL EXPERIENCES:👉 Director, GeekChic Entertainment, 2015 – Present🔹 Founded leading entertainment company that provides performing artists to over 15 events annually; recognized as premier entertainment provider of comic con events across east coast🔹 Manage all facets of business operations, including business development, contract negotiations, event planning, logistics, talent acquisition, budgets, scheduling, social media engagement, digital marketing, advertising, performance management, customer service, and problem-solving👉 Director of Finance, Spectacle and Mirth, 2019 – 2020 🔹 Spearheaded development of 3-day Richmond Fringe Festival, including scheduling, talent selection, and budgeting, event planning, logistics, and marketing🔹 Navigated challenges of Covid-19 pivoting to online format in less than 30 days creating new infrastructure, digital marketing, ticket sales, and revamping schedule

✅ SNAPSHOT:I joined this county of over 260,000 residents surrounding Asheville, NC, as Detective and promoted to Detective Sergeant in 2017. Managed 17-person unit in Family Justice Center, which supports domestic violence, sexual assault, and elder abuse victims under one roof. Oversaw objective, fair, thorough, unbiased, and timely investigations of over 150 cases simultaneously. Collaborated with prosecuting attorneys on obtaining arrest warrants, indictments, and convictions. ✅ SELECTED HIGHLIGHTS:🔹 Mended broken relationships and rebuilt trust with cross-functional team of 17 across 9 disciplines through improved communication, regularly scheduled round table discussions that encouraged collaboration, and addressing mental fatigue 🔹 Consulted and influenced Kuwaiti Attorney General on U.S. response to domestic violence prosecution policies and procedures, providing in-depth insights and shifting cultural mindset on interactions with victims 🔹 Partnered with IT to develop framework for consolidating data vis-à-vis property and narcotics incidents that helped identify synergies and improved closure rates 🔹 Spearheaded development of protective order tracking system that eliminated misinformation and process gaps while providing real-time data to officers 🔹 Conceptualized, developed, and implemented robust security database that pinpointed physical security threats and mitigated risk✅ EXECUTIVE STRENGTHS:Strategic Planning and Execution | Operational Leadership | Risk-Mitigation Analysis | Process Improvement | Project Management | Change Management | Budget Management | Problem Solving | Team Building ✅ CERTIFICATIONS:👉 Don RabunAdvanced Interrogation Certification 👉 Columbus State Community College, Columbus, OHCertificate in Accounting – Anticipated Completion December 2021👉 Project Management Institute, Newtown Square, PAProject Management Professional (PMP) – Anticipated Completion April 2021

✅ SNAPSHOT:Joined this police force covering 541 square miles in Western North Carolina serve community of 14,000 residents. Began in courthouse security and rapidly promoted. Become only 2nd female in the county to serve in patrol unit. Assigned K9 unit in September 2009 and promoted to Sergeant in 2010. Earned promotion to Detective Lieutenant in 2011, managing cross-functional team of up to 15 while supervising patrol shifts and serving as lead detective for criminal investigations. ✅ SELECTED HIGHLIGHTS:🔹 Built first successful federal prosecution for child pornography in Swain County. Hand-selected to serve on state's Internet Crimes Against Children task force and startup fire investigation task force🔹 Coached and mentored junior detectives and officers on effective investigation and interrogation techniques, report writing, and policing while empowering them to assume more responsibility 🔹 Managed diverse portfolio of 90+ criminal investigations including homicide, drug, domestic violence, and cybercrimes – recognized for 100% homicide closure rate 🔹 Actively patrolled assigned areas as a uniformed police officer to protect life and property through the enforcement of federal, state, and local laws; maintained law and order, answered calls for service, conducted preliminary investigations, collected physical evidence, prepared detailed reports, served search warrants, and made arrests 🔹 Analyzed circumstances, acted quickly in emergency situations, and adopted effective remedies to diffuse escalating situations, exercised sound judgment while remaining calm under pressure ✅ EARLY CAREER:Police Officer, Dublin Division of Police, Dublin, OH, 2007 – 2008 Police Officer, United States Secret Service Uniformed Division, 2005 – 2007

Certificate, Accounting

Bachelor'S Degree, Criminal Justice And Foreign Policy