Sarah Judd Welch Email and Phone Number
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I am intrigued by this moment in technology with the mainstreaming of GenAI and how organizations and teams transform to deliver on it. For the past 15 years, I’ve carved pathways to business transformation, helping teams navigate challenging feelings during times of change. My fascination for entrepreneurship and innovation within organizations developed as a result of my background in design research, community building and experience running my own businesses. I have a passion for aligning cross functional teams and engaging executive stakeholders through times of uncertainty. For as long as I can remember, I’ve been obsessed with how you actually make change happen. After working with over 50 organizations, including Meetup.com, Grammarly, General Electric, and American Medical Association, on community strategy and design, I narrowed my focus to design strategy and innovation at the intersection of technology. At this point, I was working with companies including Waymo, Meta, and Google, as well as with cultural institutions such as Central Synagogue. 𝐌𝐲 𝐏𝐚𝐬𝐬𝐢𝐨𝐧 𝐟𝐨𝐫 𝐓𝐡𝐢𝐬 𝐀𝐫𝐞𝐚 𝐨𝐟 𝐖𝐨𝐫𝐤I really love the expression of values in my work. Participatory design methods bring all levels of stakeholders into decision making processes, allowing people to be seen, heard, and reflected in solutions that are built and expanding the number of seats at the table. This requires not just organizational transformation, but personal transformation from the leaders I work with. My deepest desire that drives me in my career is the goal of eventually creating the mechanisms of accountability for corporations to their wider set of stakeholders including employees, customers, and communities. 𝐌𝐲 𝐀𝐫𝐞𝐚𝐬 𝐨𝐟 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞▪️ Global Design Strategy & Innovation: Customer experience & journey mapping ▪️ Service Design: Aligning people, processes & technology▪️ Emerging Technology: GenAI + partnerships between design, product and data science teams𝐌𝐲 𝐈𝐧𝐭𝐞𝐫𝐞𝐬𝐭𝐬▪️ Yoga▪️ Watercolor Painting▪️ Gardening▪️ Scuba Diving▪️ CASA Advocate for the NYC Foster Care System▪️ Real Estate Investment𝐋𝐞𝐭'𝐬 𝐂𝐨𝐧𝐧𝐞𝐜𝐭I am always open to connecting with others in my industry looking to create powerful change. Please reach out to connect: sarahjuddwelch@gmail.com
Citi
View- Website:
- citibank.com
- Employees:
- 10
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Senior Vice President (Svp), Head Of Service Design – WealthCiti 2024 - PresentNew York, New York, UsI lead Service Design for all of Citi Global Wealth and am operationalizing and scaling the practice. My team’s work moves design upstream in strategic decision making via design research, blueprinting, journey mapping, deep stakeholder engagement and co-design with business, digital product, operations, risk, and technology. My domains include: onboarding, payments, lending, and data transformation / consent orders.
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Senior Vice President (Svp), Service Design Lead, Emerging Technology Product Group, WealthCiti 2023 - 2024New York, New York, UsI started and built out the Service Design practice for Wealth’s Emerging Technology product team, applying participatory design methods to build stakeholder alignment, co-ownership, and validation around GenAI future state solutions. Specific project focuses: Collaboration tools, new client prospecting, client servicing, wire transfers.
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Principal & CeoSharehold 2018 - PresentBrooklyn, New York, UsWe are not accepting new clients or projects at this time | An innovation consultancy for organizations that need to change and don't know how. Select Clients: Google, Waymo, Meta, Anheuser-Busch, Novartis, Johns Hopkins Hospital, Cornell Tech, DoSomething.org, The Skoll Foundation, Central Synagogue -
Ceo/Head Of StrategyLoyal 2012 - 2018Ny, New York, UsLoyal is a community design agency specializing in customer experience, community-driven innovation, and brand communications. I transformed customer and community experience for 54 companies such as Google, GE, Pepsi, National Geographic, Grammarly, Meetup, and American Medical Association while leading 6 team members simultaneously. I aligned customer experience, marketing, and membership to successfully craft a physician-centricity for AMA through co-designing workshops and physician interviews.Select Clients: Google, General Electric, Pepsi, American Medical Association, Meetup, Grammarly, NYU, National Geographic -
Freelance StrategistSelf 2010 - 2012I independently consulted with early stage startups on on product, brand, and customer/sales development.Clients included: Contently (HQ), Kik, Consmr (acquired by Purch), Quarterly, iDoneThis, and more.
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Sales Development ManagerCatchafire 2011 - 2011New York, New York, UsI acted as the 1st Sales Manager to collaborate with the CEO on sale progression and projections, setting and communicating team priorities to the CEO and team, and managing team work flow. I also directed meetings, interviewed and trained new hires, and collaborated with the CEO on the development of the sales model, strategy, pricing, pitches and sales/marketing collateral.In addition, I participated in discussions on the changing revenue model and established sales processes which often led to leading the team in sales or exceeding targets. I also created a lead generation model to track and analyze lead acquisition efforts including email marketing, cold calling, inbound leads, events and customer referrals. I then determined lead generation strategies based on an analysis of resources spent, conversion rate and cost of conversion.Contributing to the product development of new qualification assessment and work flow for professionals, I led user testing and co-managed a 6-month pilot program for a partnership opportunity with major non-profit from market research, product development, outreach, and implementation to assessment. I also spearheaded an initiative to collect and aggregate “success stories” for sales and marketing collateral. -
Nyc Founding City Manager (Gm Role)Taskrabbit 2011 - 2011San Francisco, Ca, UsI launched the NYC market and led all local business development, sales, marketing, community management and social media with a focus on development of strategic relationships. As a result, I increased task volume and grew the NYC market to the second largest of 5 U.S. markets within 3 months. -
Senior Bank Debt/Bank Loan Trading & SyndicationGoldman Sachs 2008 - 2010New York, New York, UsI spearheaded a risk management process that revealed a tech error, allowing the firm to repo an additional $365M/year.
Sarah Judd Welch Skills
Sarah Judd Welch Education Details
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New York UniversityConcentration: Capitalism & Inequality
Frequently Asked Questions about Sarah Judd Welch
What company does Sarah Judd Welch work for?
Sarah Judd Welch works for Citi
What is Sarah Judd Welch's role at the current company?
Sarah Judd Welch's current role is Service & Experience Design Leader | Global Innovation & Product Strategy Director for Organizational Transformation.
What is Sarah Judd Welch's email address?
Sarah Judd Welch's email address is sa****@****ail.com
What is Sarah Judd Welch's direct phone number?
Sarah Judd Welch's direct phone number is (800) 778*****
What schools did Sarah Judd Welch attend?
Sarah Judd Welch attended New York University.
What are some of Sarah Judd Welch's interests?
Sarah Judd Welch has interest in Science And Technology, Education.
What skills is Sarah Judd Welch known for?
Sarah Judd Welch has skills like Social Media, Brand Development, User Experience, Corporate Branding, Strategy, Social Media Marketing, Community Marketing, Email Marketing, Scalability, Community Strategy, Content Strategy, Value Propositions.
Who are Sarah Judd Welch's colleagues?
Sarah Judd Welch's colleagues are Eric Miller, Ebony Evans, Jim Haneman, Poonam Thakur, Sudip Kundu, Enrico Santiago, Deepika Gurunathan.
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