Direct Management of Enterprise Franchise Business Management SaaS Development Projects -Directly led development projects, with varying degrees of complexity, while facilitating communication between offshore development teams and stakeholdersNew Developments -Spearheaded the initial concept and scope development for new product developments -Led the development of SaaS platform features, collaborating with stakeholders, development teams, and UX designers to deliver high-impact solutions -Defined and prioritized product backlogs based on customer feedback and business goals -Conducted regular sprint planning, review, and retrospective meetings to ensure effective and efficient development cyclesCommunications -Prepared or reviewed all new application release notices, ensuring effective system communication -Crafted release notes for new feature releases and bug updates -Managed FranConnect Forum Workspace/Slack group for seamless communicationFinancial Oversight -Reviewed all program budgets and billings for accuracy -Managed program investment tracking to optimize financial resourcesDevelopment Maintenance -Oversaw application maintenance development for in-service applicationsSystem Training -Developed training and troubleshooting resources for the company's enterprise franchise business management SaaS solution -Collaborated with Training to create LMS content for system users -Managed and facilitated all system training initiativesSupport Team Collaboration -Collaborated effectively with Support Team, Area Representatives, and Franchisees to ensure alignment with system needs, goals, and objectives

Enterprise Franchise SaaS Platform Administrator -Expertly managed system user support of the company's custom enterprise franchise business management SaaS Solution, leading to a promotion to Product Manager of the platformCustom eCommerce UAT Scrum Master -Led the comprehensive UAT and franchise POS menu configuration audit, documentation, and remediation for company's custom ecommerce platform rollout across 1.135 locations and accounting for an annual revenue segment exceeding $76MM -Devised a robust reporting procedure and implemented a company protocol to guarantee accurate online pricing and enhance operational efficiencyCertified Scrum Master -Achieved certified Scrum Master status, showcasing exceptional leadership and agilityProject Management Governance Support -Orchestrated effective project management governance, ensuring adherence to established protocols and standards -Demonstrated strong team leadership in guiding project teams through various phases with a focus on collaboration and efficiency -Implemented clear and concise communication strategies, fostering transparent and open channels within the project management framework -Instituted robust quality controls, enhancing the overall project deliverable quality

Patient-Centered Care and Compliance -Formed strong connections with patients, consistently delivering top-tier 3D mammograms in a fast-paced, high volume mobile setting -Stringently followed ACR quality control measures and maintained daily compliance logs to ensure patient and staff protection

Workflow Optimization and Healthcare Technology -Pioneered initiatives to optimize document workflow, enhance patient interactions, and refine billing processes -Leveraged healthcare technology, including the RamSoft Power Reader, to expedite radiology examinations and ensure compliance with guidelinesHealthcare Administration -Demonstrated adeptness in healthcare administration by overseeing scheduling, patient check-in and check-out procedures, and charge entry within the eClinical Works EMR system