Successfully led the Agile transformation across Cloudtech through strategic investment mixes and technical-business alignment. Streamlined cross-functional collaboration and project tracking by implementing Jira, improving communication efficiency and facilitating the on-time, under-budget delivery of key software releases.- Strategic Agile Leadership/Coaching: Own and continuously enhance end-to-end agile practices, crafting and executing the investment mix and strategy for the Engineering Organization. From granular involvement with project developers to strategic summations at the executive level, I ensure alignment between technical efforts and business objectives.-Technical and Business Alignment: Champion the integration of technical context with business goals, facilitating seamless communication and understanding across all levels of the organization. This includes clarifying project deliverables, resource allocations, and timelines, ensuring that all stakeholders are aligned and informed.- Project Management Excellence: Create and drive comprehensive project schedules, managing tasks from large-scale phases to detailed activities. - Cross-Functional Collaboration: Serve as the pivotal communication hub among staff and management of worldwide business units. I ensure that everyone is clearly identified in their project roles, expectations, and contributions towards shared goals.- Proactive Issue and Risk Management: Track the status of project activities diligently, ensuring that all schedules and priorities are adhered to. I proactively identify critical issues, ensuring they are tracked and resolved promptly, and escalate them when necessary to safeguard project success.- Global Coordination and Flexibility: Adapt to various time zones and cultural nuances to coordinate and follow up on work effectively, demonstrating flexibility and commitment to global project success.

- Owned end to end agile operational practices at BetterCloud and partnered with departments as needed to promote agility.- Championed continuous improvement, developed and implemented appropriate events where needed.- Promoted transparency for business leadership using Agile tools and methodologies and produced measurable results to initiatives and goals.- Improved value, effectiveness, and efficiency of BetterCloud’s agile functions by anticipating challenges, identifying risks, and recommending mitigations and solutions.- Served as BetterCloud’s agile coach, utilizing coaching techniques that increased collaboration, promoting a culture of experimentation and innovation to all levels of leadership and individual contributors.- Continuously assessed the Agile maturity of teams and individuals at all levels of leadership, educated and mentored to address gaps.- Cultivated scrum teams with an empathetic and fail-forward approach.- Facilitated scrum events for an entire squad (3 scrum teams). Coached, mentored, and trained Agile best practices.- Managed Program level initiatives, releases, and cross team dependencies.

-Directly supervised the Agile Project Management (Scrum Master) Team-Achieved consistently-improving Psychological Safety and measurable improvement to team growth dynamics across many teams and business units-Facilitated organizational learning via a variety of feedback loops and retrospective findings, partnering with departments as needed.-Partnered with Product Management to coordinate development deliveries both in flight and in the future pipeline at the portfolio level-Collaborated with others within Technology and the Business to ensure continuous improvement of our SoS process and Agile delivery needs are achieved-Captured meaningful metrics to highlight opportunities to improve team dynamics, cross-team development and maximum business value of each team-Facilitated open communication among teams and stakeholders; Promoting positive team dynamics

- Driver of Agile transition for multiple scrum teams and business units by facilitating, documenting, and implementing agile operational practices within my first three months. Ongoing cultivation of scrum teams with an empathetic and fail-forward approach. - Observed multiple erroneous meetings that were ineffective and implemented change to reflect the appropriate SOS- Championed the process of continuous improvement by developing and facilitating organizational learning via a variety of feedback loops and retrospective findings across departments as neededInstrumental in supporting agile teams responsible for delivering large bodies of work and delivering maximum business value- Promoted transparency for business leadership utilizing agile tools and methodologies

Servant leader to agile scrum teams in a SAFe Engineering organization. Active member and frequent presenter to Scrum  Master community of practice. Fosters environment to allow scrum teams to become high performing and deliver  maximum value.    ● Facilitates Scrum ceremonies  ● Provides Agile training   ● Coaches teams and individuals  ● Removes impediments     Key Accomplishments:  Worked to help multiple scrum teams through the process of forming, storming, norming and performing, to achieve   success. Helped identify effective improvements in communication and process to maximize value in deliveries.   Promoted individual and team work life balance to create a sustainable pace in the face of the high pressure timelines of teams deliverables.

Supported a broad spectrum of Dealer.com products with a focus on integrating Digital Retailing tools from Dealertrack to the Dealer.com platform.● Performed manual testing● Developed heuristic, exploratory test strategies● Created automated test scenarios● Active in quality assurance communityKey Accomplishments:Worked close with Product Owner to gather functional specifications and requirements, and produces qualitytest strategies, plans, and coverage of current feature work. Culture of quality leader, and ambassador ofquality across organization.

Performed account setup/upgrade, web system configuration, ancillary services, and data exchange for Automotive dealerships and Dealer Groups managing a multimillion dollar budget.● Supported and trained 10 Project Managers simultaneously● Pioneered QA Process with Utest● Ran technical scrums for PM upgrade team● Worked with key clients to ensure successful implementations across multiple platforms and hardwaresKey Accomplishments :Frequently mentored fellow Project managers and helped to resolve problems impacting their projects. Successfully coached others in resolving blockers to keep project on track with previous set client expectations and guidelines.

Performed account setup/upgrade, web system configuration, ancillary services, and data exchange for Automotive dealerships and Dealer Groups.● Primary client liaison through implementation phase● Created SEO, SEM strategies with clients● Consulted on Digital Media StrategyKey Accomplishments :Launched 7 out of top 25 dealers in US during 2012. Delivered the most projects launched on team in Q3 2012, and fastest site launch average on team: 1.1 days after activation. Acted as ambassador to Production department adding transparency processes/best practices.

Prospected and produced high quality lead generationPerformed high volume of outbound calls to Prospects dailyCommunicated regularly with respective RSDsScheduled presentations and appointments for RSDsFollowed up on Inbound leads Communicated daily with Retail Sales on sales activityProvided Inside Sales support to assigned territory as neededPerformed Database cleansing, email creation, and new contact creation.

Top sales in division turned over to distribution in 200Built successful relationships with accounts, managed customer/consumer complaints, returns, exchanges, and salesWorked closely with outside sales representatives to prospect and open new accountsOrganized Web-link accounts, newsletters, and spiffs to move product Managed company membership of Supply Rewards (customer loyalty program)Represented division line at seminars and lunch and learns to increase product knowledge and sales

Managed Student Activities Office during the school year, assisted with activities development, approve student events, blitz mail, bookkeeping for student payroll.