I lead technology operations across international markets, overseeing critical areas such as website performance, email deliverability, and system architecture. I drive feature rollouts, streamline IT processes, and deliver tailored technology training, while organizing and refining data to provide actionable insights that inform strategic decision-making. My work ensures the delivery of scalable, efficient technology solutions that align with and support business objectives.

• Achieved a 33% reduction in per-user software costs while enhancing technology satisfaction among employees by 27% and increasing overall management approval by 22% within the initial 90 days.• Aligned stakeholders for successful Salesforce architecture revamp, and integrated platforms like Seamless.AI, ZoomInfo, Sales Navigator, and AirCall, leading to a 15% increase in operational efficiency.• Spearheaded enterprise Microsoft system rollout, incorporating Teams, Outlook, Jira, and Planner, seamlessly connecting workflows for enhanced project visibility.

• Played a key role in transitioning project management softwares enhancing workflows for product development, trade show coordination, and marketing initiatives. Improved creative launch efforts with new intake system & streamlined processes reducing blocked time, enhancing communication between creatives and engineers.

• Designed and deployed a mobile-friendly, QR code-based training program, resulting in a 27% increase in internal promotions and a 35% reduction in new hire training duration.• Spearheaded organizational change, implementing IT-driven hiring, onboarding, and promotion processes, boosting store satisfaction rankings by 30% and employee satisfaction by 18%.

• Supported multiple locations during COVID-19 by aiding store managers in protocol and service training, receiving two promotions within a year and cross-training in all departments.

• Created a cohesive, multicultural work environment with colleagues from 15+ countries, improving English proficiency by 22% and performance by 30%.• Provided technical leadership internationally, adapting to diverse conditions in Canada, Mexico, Singapore, and Australia.

• Coordinated logistics for 2M+ of assets per project and leading teams of 65+ technicians and performing artists for over 7,200 performances, films and tv shows. Production completion consistently under budget and ahead of schedule.