Sarah B. Email & Phone Number

San Francisco, California, United States

San Francisco, California, United States

• Owned and managed the company’s global employee onboarding program, including the training and supervision of staff through a period of growth from 150 to 1,000+ full-time and contract employees
• Led large-scale projects across Recruiting, Recruiting Operations, HR/People Operations, IT, Workplace, Executive Assistants, and Finance teams to facilitate an efficient, consistent, and engaging onboarding experience.
• Designed and updated onboarding workflow automations to account for rapid scaling
• Maintained and audited the company’s internal employee directory and Workday reports to reflect hires, departures, and all other internal mobility
• Responded to email and Slack queries regarding company events, onboarding, and office policies in a friendly and thorough manner within one business day
• Partnered with the Diversity, Equity, & Inclusion (DE&I) team to develop and launch social and diversity-focused events (e.g. Normalize Pronouns campaign)

San Francisco, California, United States

• Promoted due to organizational impact and strong performance on critical company-wide projects
• Managed the Workplace team’s ~$5,000-10,000 monthly expense report for in-office and remote purchases via Expensify
• Managed the company’s ~$2,500 monthly swag management platform subscription, inventory, and giveaway campaigns

San Francisco

• Planned and oversaw company-wide and team-specific events and offsites for 400+ attendees
• Placed ad-hoc orders for home furniture and technological equipment, customer swag and gifts, and office supplies
• Developed and oversaw the company’s Welcome Committee to encourage engagement between current employees and new hires

San Francisco Bay Area

• Served as the front-line Program liaison for all faculty, students, University community, visitors, and guests
• Planned, coordinated, and organized special events, including new student orientations, graduation receptions, and alumni socials
• Implemented and managed administrative and record-retention policies and procedures
• Provided administrative support for professional and scholarly activities of the five full-time Program faculty
• Set up, maintained, and revised record-keeping procedures and files as appropriate for the Program
• Registered the Program for graduate school fairs, reconciled expenses, and distributed relevant information to Program representatives

Livingmatrix, Inc., Richmond, VA

• Primary liaison between customer success team members, development team, and end users
• Performed regular end-to-end pre-release and production environment system testing, reported findings, and provided solutions to a development team of six interface designers
• Copy edited content to be shared with roughly 400 existing medical practices via email and on the company website
• Designed tutorial guides featuring system updates and processes for end users
• Provided live and offline support to end users, including over 350 medical practitioners and up to 10,000 patients, using customer service and ticketing software
• Performed periodic updates to the company’s WordPress website

Lutz, FL

• Primary liaison between company and web developers in order to troubleshoot website issues
• Collaborated with Marketing and Product Management departments to manage online material, including blogs, videos, recipes, menus, and images
• Key member of Product Management launch team for company’s proprietary video education and patient portal
• Developed training materials and user guides
• Proofread and edited ghostwritten blogs before formatting and publishing them to appropriate websites
• Curated, designed, and distributed monthly electronic newsletters

Philadelphia, PA

• Reported directly to the Assistant Dean of Student and Technology Operations
• Served as the central auxiliary figure to a team of clinical and contract personnel for College's academic programs
• Organized and managed electronic and hard copy filing systems for the College's 4,000+ clinical affiliation agreements
• Acted as liaison to the College Web Administrator regarding department website modifications
• Managed calendar and took messages for the Assistant Dean of Student and Technology Operations
• Oversaw employees' vacation, personal, and sick leave

Philadelphia, PA

• Budgeted, ordered, and oversaw electronic standardized testing quarterly for 1,000+ students
• Scheduled and audited four quarterly clinical performance evaluations for approximately 1,500 students and faculty

Philadelphia, PA

• Counseled students, parents, and prospective families regarding all aspects of student billing through walk-in meetings, phone calls, and emails
• Documented each customer encounter in an electronic system called RightNow
• Executed refunds of students' excess financial aid
• Responded to customer correspondence through email

Norfolk, VA

• Optimized staff development and performance by training and supervising new hires
• Provided front- and back-end communication with University community
• Provided support and direction regarding student organizations, activities, class offerings, and campus policies
• Coordinated the distribution of tickets to various campus events using Microsoft Excel and Access
• Assisted with campus-wide events sponsored by the Office of Student Activities and Leadership and other campus organizations

Master Of Science (Ms), Communication, Public Communication Concentration

Created and submitted a professional exit portfolio containing three academic and two professional writing samples.

Bachelor Of Science (Bs), Communication

Activities and Societies: Social Chair: Filipino American Student Association; Member: Asian Pacific American Student Union; Member.