AeroLeads people directory · profile
Sarah Khadr Email & Phone Number
Customer Service Manager
at
Rinascente
1 work email found
@rinascente.it
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 86%
Current company
Role
Customer Service Manager
Location
Greater Milan Metropolitan Area, Italy
Company size
Who is Sarah Khadr? Overview
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Quick answer
Sarah Khadr is listed as Customer Service Manager at Rinascente, a with 1630 employees, based in Greater Milan Metropolitan Area, Italy. AeroLeads shows a work email signal at rinascente.it and a matched LinkedIn profile for Sarah Khadr.
Sarah Khadr previously worked as Quality and Training Manager at Rinascente and B2B Contact Center Specialist at Mitsubishi Electric Europe B.V. - Filiale Italiana. Sarah Khadr holds Corso Di Lingua, English Language And Literature/Letters from Ec School.
Company email context
Email format at Rinascente
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{first}.{last}@rinascente.it
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AeroLeads found 1 current-domain work email signal for Sarah Khadr. Compare company email patterns before reaching out.
Profile bio
About Sarah Khadr
I started my route in Groupon Italy, an E-commerce company, like Frontline Agent at the Customer Service Department and in 5 years thanks to my flexibility, courage and capacity to grow i reached the position of Team Leader focused on management of the resources in Spain and in Portugal, KPI analysis, training and improvement of the processes. Thanks to the skilled acquired and the experience made in Groupon I was able in 2016 to start my career in Subito like Quality Assurance Specialist
Current workplace
Sarah Khadr's current company
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Rinascente
13 roles
Sarah Khadr work experience
A career timeline built from the work history available for this profile.
Quality And Training Manager
Current
Mar 2023 - Present
B2B Contact Center Specialist
- Support for the creation and improvement of the process- Supervision of the Call Center activities- Monitor the performance & KPI of the Call Center
May 2021 - Feb 2023
E-Commerce Quality Specialist
- Support for the creation of process and E-commerce procedure- Supervision of E-commerce activities of the call center - RMA management & communication with the warehouse- Monitor the performance & KPI (FCR, CSAT, SL, NSS, QA Score) of CS channels- Improvement of the quality process and weekly calibration- Analysis of the KPI not achieved, give feedback to the vendor with the actions to be taken to improve - Manage the escalation from the vendor to the correct departments, report incident to the management - Updating HQ regarding status of outsourced activities- Daily and weekly report to present to the management- Analysis of the complaints- Other customer support functions, as needed
Mar 2020 - Apr 2021
Customer Service Quality Specialist
- Creation & Improvement Quality process of the vendor- Support during start-up period- Monitor the performance & KPI (FCR, CSAT, SL, NSS, QA Score) of CS channels- Analysis of the KPI not achieved, give feedback to the vendor with the actions to be taken to improve - Manage the escalation from the vendor to the correct departments, report incident to the management - Updating HQ regarding status of outsourced activities- Support and improvement in the creation of processes and procedure- Daily and weekly report to present to the management- Other customer support functions, as needed
Jun 2019 - Apr 2021
Quality Assurance Specialist & Trainer
- Quality control of agent's managements for Milan&Bucharest teams - Owner of the development and improvement of Quality Process- Creation and updating of training materials- Management of Knowledge Base & Help Center on Subito Web Site- Error analysis and provide feedback to Team Leaders and to advocates
Mar 2017 - May 2019
Customer Happiness Centre Assistant
- Supporto a livello operativo in fase di Start-up per il brand Shpock
Feb 2016 - Feb 2017
Team Leader - Customer Service Department
- Leading of resolution staff for countries Spain & Portugal - Coordination and management of the resources- Organization and supervision of the activities assigned to the team- Analysis KPI reached by the team (CSAT, CPU, QA score, Productivity) and performance evaluation - Weekly call with EMEA stakeholders- Support to the quality department for the service offered by agents
Nov 2014 - Dec 2015
Supervisor - Customer Service Department
ensure team members understand customer needs and deliver the expected outcomes (email channel)
Jan 2012 - Oct 2014
Customer Service Representative
Nov 2010 - Dec 2011
Office Manager And Administrative Support
Centro Assistenza Sanitaria
May 2009 - May 2010
Payroll Administrator
Studio Servizi Aziendali C.S.A. Srl
Jan 2007 - May 2009
Administrative Support
Studio Amministrazioni
Apr 2004 - Dec 2006
Team & coworkers
Colleagues at Rinascente
Other employees you can reach at rinascente.it. View company contacts for 1630 employees →
OP
Omar Pusceddu
Colleague at RinascenteNardò, Apulia, Italy
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KM
Kevin Malabanan
Colleague at RinascenteMilan, Lombardy, Italy
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CB
Camilla Bergomi
Colleague at RinascenteItaly
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AL
Anna Laura Silipigni
Colleague at RinascenteTurin, Piedmont, Italy
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RC
Roberta Colomba
Colleague at RinascenteMilan, Lombardy, Italy
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MB
Martina Barzellotti
Colleague at RinascenteFlorence, Italy Metropolitan Area, Italy
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MM
Massimo Metta
Colleague at RinascenteItaly
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ES
Eugenia Serena Menna
Colleague at RinascenteMilan, Lombardy, Italy
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EI
Elina Iaroshchuk
Colleague at RinascenteMilan, Lombardy, Italy
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CP
Carola Pitzalis
Colleague at RinascenteGreater Cagliari Metropolitan Area, Italy
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Omar Pusceddu
Colleague at RinascenteNardò, Apulia, Italy
View →
KM
Kevin Malabanan
Colleague at RinascenteMilan, Lombardy, Italy
View →
CB
Camilla Bergomi
Colleague at RinascenteItaly
View →
AL
Anna Laura Silipigni
Colleague at RinascenteTurin, Piedmont, Italy
View →
RC
Roberta Colomba
Colleague at RinascenteMilan, Lombardy, Italy
View →
MB
Martina Barzellotti
Colleague at RinascenteFlorence, Italy Metropolitan Area, Italy
View →
MM
Massimo Metta
Colleague at RinascenteItaly
View →
ES
Eugenia Serena Menna
Colleague at RinascenteMilan, Lombardy, Italy
View →
EI
Elina Iaroshchuk
Colleague at RinascenteMilan, Lombardy, Italy
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CP
Carola Pitzalis
Colleague at RinascenteGreater Cagliari Metropolitan Area, Italy
View →
2 education records
Sarah Khadr education
Corso Di Lingua, English Language And Literature/Letters
Ec School
Diploma, Perito Aziendale Corrispondente In Lingue Estere
Primo Levi
FAQ
Frequently asked questions about Sarah Khadr
Quick answers generated from the profile data available on this page.
What company does Sarah Khadr work for?
Sarah Khadr works for Rinascente.
What is Sarah Khadr's role at Rinascente?
Sarah Khadr is listed as Customer Service Manager at Rinascente.
What is Sarah Khadr's email address?
AeroLeads has found 1 work email signal at @rinascente.it for Sarah Khadr at Rinascente.
Where is Sarah Khadr based?
Sarah Khadr is based in Greater Milan Metropolitan Area, Italy while working with Rinascente.
What companies has Sarah Khadr worked for?
Sarah Khadr has worked for Rinascente, Mitsubishi Electric Europe B.V. - Filiale Italiana, Huawei Consumer Business Group, Subito (Schibsted Media Group), and Groupon.
Who are Sarah Khadr's colleagues at Rinascente?
Sarah Khadr's colleagues at Rinascente include Omar Pusceddu, Kevin Malabanan, Camilla Bergomi, Anna Laura Silipigni, and Roberta Colomba.
How can I contact Sarah Khadr?
You can use AeroLeads to view verified contact signals for Sarah Khadr at Rinascente, including work email, phone, and LinkedIn data when available.
What schools did Sarah Khadr attend?
Sarah Khadr holds Corso Di Lingua, English Language And Literature/Letters from Ec School.
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