Sarah Kiggins-Lara Email & Phone Number

Oakland

Lead and provide expert technical leadership to highly visible, sensitive and multi-faceted projects. Sets strategic direction of projects. Develop project plans which identify key issues, problems, approaches, performance metrics and resources required. Design processes to address identified problems.Establish team membership and negotiate time commitments and resource allocation. Provide staff leadership to multi-disciplinary team. Motivate team members and facilitate team meetings. Act as liaison, problem solver, and facilitator. Cultivate and reinforce appropriate group values, norms, and behaviors. Provide guidance to team on performance and productivity issues.Design research plans for data gathering and analysis. Actively participate/lead in analyzing data and developing recommendations and action plans.Establish procedures regarding implementation of project outcome. Assess project impact on workforce. Develop training program for different levels of audiences. Establish effective professional business relationships with all levels of management. Instruct and educate on all aspects of project.Develop and manage a team, including recruiting, coaching, performance evaluation of staff.

Hayward, Ca

Develop/manage and analyze complex narrative and quantitative reports such as GSAA (Greater Southern Alameda Area) MPS top performers and outliers reports to meet informational requirements of TPMG management and for service area training and development programs. Identify requirements for end-user systems applications, and design and implement systems and processes to allow access to data and to safeguard data integrity.Partner with Patient Experience Senior Consultants on pilot projects across GSAA.Develop content for intranet site and coordinate with communication specialist. Manage GSAA rewards and recognitions program.Create monthly project financial reports in response to business needs; consolidate and analyze results to provide variance analyses and performance metrics. Interface with KP employees across multiple organizations and external parties as a liaison for the department/function.

Oakland, Ca

Collaborate with Technology Partners and Stakeholders in development and integration of new TPMG products including the My Doctor Online website and mobile applications. Ensure that all projects are delivered on-time and within scope.Collaborate and establish cross-departmental task forces for process improvements and The Permanente Medical Group (TPMG) products.Establish, manage, and coordinate internal resource vendor relations to ensure quality of third party products used by TPMG.Troubleshoot, delegate, manage, and communicate technical issues to appropriate correspondences. Design, evaluate, and improve business models, training materials, processes, and guidelines for content management.Coordinated with content writers to facilitate review of clinical content to ensure accuracy.Manage and maintain content for micro websites, online newsletters, TPMG eAlerts, Kaiser Permanente Northern California’s Mobile Application, “My Doctor Online,” and “Salud Permanente” Spanish site.

Oakland, Ca

Collaborated and established cross-departmental task forces for process improvements and The Permanente Medical Group (TPMG) products.Developed, revised, and maintained health education materials to ensure relevancy and content consistency of materials.Manage content entry and publishing for The Permanente Medical Group’s products.Compiled, tracked, maintained, and analyzed departmental project data for Senior Management reports.Troubleshoot, delegated, managed, and communicated technical issues to appropriate correspondences. Designed, evaluated, and improved business models, training materials, processes, and guidelines for content management.Coordinated with content writers to facilitate review of clinical online content and ensure accuracy.

Oakland, Ca

Directed operational and business development activities, including create, evaluate, and improve processes and guidelines for data gathering and reporting.Provided content production support for taxonomy and global search implementation projects.Researched, compiled, entered, and formatted information into databases and Web Content Management systems.Drafted complex and detailed correspondences for executives using KP knowledge and advanced business acumen.Redesigned and implement several business processes that serve as a foundation to the department including departmental program metrics reporting processes.

Oakland, Ca

Escalated claims, appeals, and grievances.Analyzed complex member issues, including appeals and grievances of medical insurance claims, determine approach, compile and analyze data, and prepare reports/recommendations for Physician team review.Responsible for advanced administrative and business operations support for department requiring detailed knowledge of the organization's operations, policies, procedures, and personnel.Redesigned and implemented appeal and grievance reviewing processes that serve as a foundation to the department business model.