Supported the growth of a start-up that is developing a virtual tabletop for Role-playing GamesCreated Milestones and Issues in GitlabCreated walk-throughs on Wiki for how to do common tasks Worked closely with developers to identify of any bottlenecks and pain points

Reached out to industry professionals about what we are doing with Mythic Table. Tracked correspondence using BasecampHelped support our Kickstarter and ran contests through social mediaWrote a monthly Newsletter via Mailchimp to 2300+ subscribersCrafted competitive analysis

Oversaw a Beta for our gameRelayed player feedback to the Dev TeamMet with players in person Created Dev DiaryRepresented the studio at live gaming eventsResearched and selected CRMs Worked closely with development team and artists

Major Achievements:Helped to grow ESGs gaming community to over 850,000 unique Fans and 200k daily visitorsWas sole Community Manager for 15+ Facebook games Created marketing initiatives and Social Media Management documentation Maintained forums and distilled player feedback for the design team Managed a team of QA and Customer Service Reps Wrote and edited in-game copyRan social media campaignsAssisted with press releases and targeted ad campaignsRepresented Studio at gaming events, such as Social/Mobile Meetups and the Canadian Video Game Awards Wrote targeted fan mail-outs and compared email click-through rates with analytics

Responded to an average of 80 emails dailyWas promoted to take escalated calls that came in through the Call CenterWrote templates for problem gambling issuesReported any outstanding software issues to Full Tilt Poker