Sarah Knapp Email & Phone Number

New York, New York, Us

Oversee engineering of the Dice platform focused on the employer experience in addition to tech team enablement and Business Systems.

New York, New York, Us

Responsible for engineering teams supporting a Salesforce centered Lead to Cash ecosystem, Content Management (Bloomreach Hippo), SEO and Web (Google) Analytics.

Monroe, Louisiana , Us

Operating in a fast-paced agile environment, manage a mix of 150-plus employees and consultants across 30 software and support teams, on and offshore, supporting in house and third party platforms, in the areas of New Product Development, Configure, Price, Quote and Order.• Responsible for setting strategic direction for this area of Lumen, then leading teams to deliver results aligned with budget and plan, enabling ~$20bn in revenue• Lead vision, architecture and execution of application development and digital transformation of sales, quoting capabilities, new product definition and builds, capital build evaluation and approval of enterprise capital investment and expenditures.• Lead implementation of Vlocity (Salesforce) platform to deliver a transformational digital experience for customers and internal sales. Responsible for collaborating with product teams to shape the simplified product suite, with DX and CX teams on the E2E experience, and with engineering on the standard network topology. The platform enables delivery of products in minutes rather than days, all while providing fast and seamless omnichannel support.• As part of a simplified ecosystem vision, lead decommission of the Big Machines CPQ platform. Migrated growth products to North Star platforms and grandfathered remaining product suite, protecting the existing revenue stream while realizing cost savings and operational benefits.• Responsible for planning and maintaining a total cost of ownership budget• Manage third party relationships for licensing, services and staffing• Lead, motivate. mentor and continuously develop the implementation teams• Consistently drive collaboration between IT and other parts of the company, underscoring IT’s strategic responsibility to provide the highest level of support for internal and external clients aligned with operational and business objectives.

Broomfield, Co, Us

Managed a diverse team of developers, revenue assurance analysts and billing analysts responsible for Billing Integration, Revenue Assurance, Data Management and Data Migrations.

Broomfield, Co, Us

Designed, coded and executed data migrations to consolidate billing platforms following M&A activity; created complex SQL queries and flows in Lavastorm (Precisely Data360) to migrate and decommission three billing systems in less than twelve months.

Langley, Berkshire, Gb

• Led audit project of potential circuit savings• Developed scripts against a Network Inventory Management System to identify clean-up and disconnect opportunities• Created dashboard metrics and financial reports

Montreal, Quebec, Ca

Largely focused on development and data conversions of customer care and billing systems.Missouri Department of Revenue, Jefferson City 2003-2005• Designed and managed enhancements to an IBM mainframe based tax collection system.• Introduced rapid revenue enhancing initiatives that increased tax collection by more than $12m in one year.tw telecom, Denver 2000-2003• Managed a data conversion for a switch service ordering system, with less than 1% data failure rate• Developed complex scripts to clean-up order and billing data pre- and post-conversion• Coauthored a back office evolution strategy for successful transition from multiple disparate ordering systems across numerous technical platforms to a common, web-based OSS platformD2 Vodafone (formerly Mannesmann Mobilfunk), Dusseldorf, Germany 1996-2000• Successfully migrated 12 million cell phone subscribers from an IDMS supported IBM Mainframe to a Web Based Customer Care and Billing System.• Managed the conversion strategy design, led data mapping in the CSM area, and coordinated activities of a mixed group of consultants, client and contract employees • Managed a variety of project teams performing enhancements to a Customer Care and Billing System.• Coded COBOL and JCL enhancements to a Customer Care and Billing System in the Accounts Receivable, Switch and Order Processing subsystems.CEGETEL LD, Paris, France 1996• Responsible for a gap analysis between AMS's billing and order management solution and the long distance carrier's needs.

Bsc (Hons), European Informatics

Miage