Sarah Koca, Ms Email & Phone Number

Lead the digital health and innovation efforts to close care gaps across the network. Find, evaluate, negotiate, and contract external providers and resources delivering virtual care with a focus on behavioral health and specialty care. Support and develop Program Managers in digital healthcare.

• Support FQHCs in their transition to Epic as an EHR by working through best practice workflows and negotiating processes specific to their needs.
• Lead the workflow portion of the project management by facilitating change management and process collaboration.
• Provide support for collaborative members by resolving Jira tickets specific to workflow.
• Collaborate with Project Managers, Analysts, Clinical Informatics, Training, and Leadership to ensure a successful implementation.

Airway Heights, Washington, United States

Spokane, Washington, United States

Led the internal improvement drive to deliver best-in-class partnerships to healthcare agencies.Collaborated statewide and nationally to identify and improve the technical assistance, change management, project management, and shared decision-making trainings provided to partner agencies. Partnered with healthcare agencies and drove change management.

Spokane, Washington Area

Provided external quality improvement support for Washington health agencies engaged in the goal of same-day access to the contraceptive method chosen by patients.Partnered with agencies to provide best-in-class contraceptive healthcare, a change agent from outside and organization.Improved work teams by working with management to identifying appropriate.

Spokane, Washington Area

• Responsible for the operational administration of a 24-hour pet emergency hospital and specialty center with over $7M in annual revenue. The business includes pathology, internal, and emergency medicine along with.
• Over the course of 12 months took business from a 2% P&L loss to a 9% bottom line profit and a 17% profit margin: Prior to my leadership, data was minimally used to manage the business.

Spokane, Washington Area

• Oversaw the training programs for more than 700 employees across 19 programs. Created training programs and prepared any learning materials needed. Conducted surveys to judge how programs were received and if changes.
• Wrote curriculum for managers on Human Resource law, developed a templated for training managers and directors, and refreshed new hire orientation system.

Spokane, Washington Area

• Led a team of 14 Full Time Employees (FTE) to achieve quality improvement goals using science, evidence-based practices, data and organizational change management. CHAS Health is a non-profit community health center.
• Implemented and maintained the organization’s Quality Improvement/Quality Assurance plan, approved by the Board of Directors and the State of Washington.
• Increased tobacco screening rates more than 25% while increasing controlled blood pressure rates by 12%.
• Served on the organization’s 6-member leadership team, working in close collaboration with the CEO; reported to the Board of Directors to assist them in tracking achievement of their strategic plan.
• CHAS received grant awards each year while in position; achieving national accreditation, along with increased clinical quality improvement metrics.

Medford, Oregon Area

• Managed the development of all staff across three states for a non-profit mental health organization providing residential care, homeless veterans outreach and supported housing; from metropolitan Portland OR & Seattle.
• Created curriculum to deliver online training and one-on-one coaching.
• Worked on developing tools and systems to complete the revenue cycle process known inbehavioral health as The Golden Thread.
• PM for the implementation of an Electronic Health Record (EHR) system.
• Collaborated with quality improvement department on data, addressing skills/gaps associatedwith quarterly goals.

Medford, Oregon Area

• Performing arts non-profit that provided school performances, opera student training and full production operas. I provided both operational and development leadership. Served on Board of Directors prior to joining as.
• Asked to take on the challenge of fundraising at the height of the U.S. economic crisis and kept the organization operational because of several successful charitable events.
• Successfully maintained the popular Opera in the Schools program and a full-production opera performance despite the decrease in donations and grants due to the world-wide economic crisis.
• Maintained relationships with key donors throughout one of the most challenging financial situations of our generation with little previous experience in donor relations and fundraising.

• Planned and executed company events from 25 attendees to 3,000 attendees with budgets in excess of $250k per affair. Managed the technical stage delivery of large-scale executive communication meetings hosted at a.
• Re-launched the internal newsletter after years of dormancy.
• Created, managed and hosted a Halloween extravaganza including staging a haunted housewithin one of the manufacturing buildings.
• Systemized event planning tools and processes.

Managed and delivered all training functions for the corporation. Developed and launched a leadership school within the organization. Worked closely with marketing to target employee development goals that aligned with financial targets and marketing plans. Served as an on-floor manager on assigned shifts. Worked with marketing on player concerts and.

Facilitated the Blackfoot River Recreation Committee and conducted the research to support the work of the Committee. The Committee was a collaboration of three state and federal government agencies that involved local land owners and river related business owners as well as local resident representatives.

• Developed, wrote and delivered training curriculums based on positive reinforcement research and learnings we gained from training large mammals to perform behaviors in front of thousands of people. Served as the.
• Started my career as a seasonal employee and worked into a year-round position over my ten- year career there.
• Served on the park safety committee addressing significant risks to lives and property including managing scuba diving safety, confined space diving, acrobatic acts, working in a zoo/aquarium with potentially dangerous.

Masters In Recreation Mangement, Forestry, Environmental Science, Recreation Management

Bgs, Science

Healthcare Leadership

Activities and Societies: 2020- Leading Strategic Change