Sarah Kovar Email & Phone Number

Omaha, Nebraska, Us

Omaha, Nebraska, Us

Omaha, Nebraska, Us

Omaha, Nebraska, Us

Omaha, Nebraska, Us

Brookfield, Wisc., Us

Brookfield, Wisc., Us

All responsibilities of Hardware Admin in addition to the following: Tested, configured, installed and maintained hardware within Omaha Data Centers. Experience with the hardware, operating systems, LAN/WAN network technology, and storage infrastructure used in the organization. Specialized in distributed systems SAN, storage, and Wintel/HP/IBM/SUN server support.

Brookfield, Wisc., Us

Responsible for installation, support, problem determination/resolution of IT hardware equipment/infrastructure. Provided both hands on and remote problem management and systems management support. Performed project management for various hardware/infrastructure projects. Participated in the development of test strategies, devices and systems. Provided functional and empirical analysis related to the design, development, implementation and support of IT hardware. Performed occasional tape operations tasks (i.e. check tape drives/libraries, remove tapes, load tapes, monitor consoles).

Brookfield, Wisc., Us

Responsible for handling incoming phone calls for the internal help desk. Acted as a first point of contact to all First Data employees and consultants needing IT support by responding to requests, diagnosing and resolving problems and escalating more complex problems to the appropriate level. Types of troubleshooting included, but not limited to: desktop and laptop computers, printers, IPsec and SSL VPN connectivity, internally developed software functionality, third party software functionality, network issues, distribution list creation and maintenance, Active Directory/Active Roles user accounts, iPad and Blackberry support. Utilized multiple software applications to fulfill support requests. Updated and maintained PC|LAN SharePoint documentation.

Performs all duties of IT Technician II as well as manages the day to day functions of the Help Desk, including the tasks of three other IT Technicians. Managed the distribution of work tickets for entire Information Technology Department. Assisted and filled in for System Administrator and Engineer.

Technician Level II is highest attainable level at Nebraska Heart Institute. Due to the size of theorganization, IT Technicians also perform traditional Help Desk duties in addition to Technician duties. Provided technical support, both in person and remotely for approximately 600 employees located in four cities as well as home users. Analyzed situations to isolate problems and took corrective action or coordinated escalation. Provided technical support and education in the areas of network infrastructure, computer systems, biomedical equipment, products & services. Responsible for installation, administration and maintenance of all computers (desktop, laptop, tablet) and peripherals (various storage devices, barcode scanners, document scanners, monitors, and printers). Ran and terminated network cabling; installed new servers/equipment in the data center; tape backup responsibilities as an on needed basis. Participated in an IT department on call rotation schedule for week long intervals. Created technical documentation for internal IT departmental use as well as companywide. Assisted and filled in for System Administrator and Engineer.

Assessed and diagnosed customer's computer issues. Answered client questions in person and via phone. Software and hardware installations/upgrades. Virus and spyware removal. Troubleshot all aspects of a desktop/laptop setup and installation. Troubleshot network problems. Also troubleshot printers, cameras, and appliances before sending them to service.

Lincoln, Nebraska, Us

Operated, maintained, and coordinated audio-visual equipment and Interactive Videoconferencing equipment. Instructed users in setting up and operating audio-visual equipment. Authored technical manuals for equipment setups. Designed and created interactive presentations for physicians and staff. Assisted in internal video productions. Created photographs, transparencies, charts, graphs, posters, printed materials and other audio-visual aids. Operated and maintained control room of conference center. Fielded phone calls from 2000 employees.

Lincoln, Nebraska, Us

Responsible for ninety advertisements. Contacted each customer every month to discuss and plan ad campaign/design. Would design ad, modify existing one, or coordinate plans through a client's advertising agency each month. In charge of magazine layout and placement of all magazine content. Created a client base. Timely completion of deadlines.

Computer Information Systems, Software Development

Bachelor'S Degree, Web Development

Associate'S Degree, Programming For Database/Web

Certificate Of Achievement, Music Theory

Education record

Education record

Associate Of Applied Science, Electronic Imaging And Graphics-Multimedia Option

Diploma

Certificate, Metal Engraving