Sarah Kozay Email and Phone Number

+ Lead 2 cross-functional product teams of 6, which are responsible for delivering brand-new differentiated solutions to our current global customer base of 400k MAU. + Guide product teams through enhanced communication practices with a focus on transparent and realistic updates for stakeholders, including the implementation of new self-service tools and partnership with Marketing for consistent product and release messaging.

+ Coordinated with 6 product teams, ux researcher, product analyst, vp of product, and vp of engineering to craft a roadmap and bi-monthly OKRs that aligned with the product vision and strategy. + Guided a Scrum team of 10 through planning and execution of a complex API integration with Clever, which included scaling and performance considerations for 100,000+ data events.+ Collaborated with designers and engineers to identify and understand short-term and long-term customer problems using qualitative and quantitative data and brainstormed solutions and experiments for both web and iOS platforms.

+ Created and maintained the product roadmap and backlog for an enterprise-level, SaaS-model CRM while evaluating competing priorities from 7 internal stakeholder groups and 75+ customers. + Enhanced cross-functional collaboration with engineers and designers by fostering meaningful relationships based on transparency, mutual respect and trust. This collaboration resulted in the management and release of 20+ major solutions, including third party vendor integrations (AWS, SendGrid, and Vonage), and over 1,000 incremental enhancements and bug fixes. + Served as a product owner always open to feedback, continuous improvement and streamlining processes. This included working with 3 smaller Scrum teams with 6 members each that later transitioned into 1 larger Kanban team with 15 members to better accommodate dependencies and avoid roadblocks. Additionally, reduced delivery cycle time from 4 weeks to 2 weeks by distilling tasks into smallest units of work and shifting regression testing to maximize efficiency. + Owned product launch readiness to ensure that customer-facing teams were equipped with the training and documentation necessary for successful releases. This included working closely with Customer Care to plan, execute, and track complex migrations with 100s of saved settings for live customers from legacy products on a monolith php platform to microservices on an AWS platform.

+ Guided a 20-person engineering team from a waterfall development process to an agile process, including training and experimentation with Agile ceremonies and shifting the mindset of company executives and stakeholders to release iteratively based on customer feedback. + Managed the product lifecycle from ideation to delivery and conducted story card workshops to ensure shared understanding. This included distilling solutions into 20-60 Jira stories on average for refinement and release planning.+ Served as the point-of-contact for 3 Scrum teams to clarify customer needs and use cases throughout the sprint.

+ Collaborated with Client Care, Design, Engineering, Sales and UX teams to define and document business needs for new CRM features. + Supervised Business Analyst & Requirements Writer to support feature definition for multiple products concurrently.

+ Defined features for SaaS products including vision, story writing, wireframes and use cases, and incorporated high fidelity wireframes as part of engineering conversations for enhanced shared understanding.+ Tracked business requirements and updated documentation throughout the product lifecycle.

+ Managed end-to-end client implementations for CRM and software products. + Created comprehensive internal and external implementation plans for the CRM product.

+ Managed client-facing software implementations from kick-off through launch. + Provided in-depth training for clients and responded to customer support requests.+ Troubleshot software issues and assisted with bug fixes including documentation, research, and replication.

+ Oversaw the daily operations for the Office of Graduate Admissions including the processing of approximately 5,000 graduate applications. + Updated, tested, and supported a complex online admission application for 120+ graduate programs. + Served as the primary liaison among various university departments such as the Registrar, Bursar, Financial Aid, Information Technology, International Programs, Deans' Offices, and all applicants and students.

+ Assisted with the implementation of university-wide ERP, SunGard Banner. + Coordinated the online evaluation process for transfer courses from New Jersey community colleges.

+ Supervised, trained, and evaluated 37 student staff members. + Oversaw the operation of the security desks of three residence halls housing 550 students and participated in crisis management procedures for approximately 1,400 students.