Sarah Shulman Email & Phone Number

Gurnee, Il, Us

Waukegan, Il

Direct all daily operations of privately owned dental practice, including office administration, HR, employee relations, and patient communications. Manage talent lifecycle including hiring, onboarding, training, scheduling, and performance. Maintain confidential records to ensure federal, state, and local compliance. Verify proper OSHA and safety compliance. Facilitate sexual harassment prevention training for staff and licensed providers. Process payroll, taxes, accounts receivable, and billing. Promoted from Head Dental Assistant.-Created practice’s first employee manual and documented employment policies, processes, and procedures covering absences, tardiness, vacation days, and personal leave. Ensured policies complied with current employment laws. -Streamlined new hire onboarding process by developing seamless system, compiling new hire packet, and optimizing training program to include standard schedule and learning tools.-Eliminated backlog of unpaid insurance claims and cut denied claims in half by reviewing claims for accurate, correct coding and proactively contacting insurance companies to resolve open issues. -Reduced aging patient invoices by clearly communicating financial obligations before commencing dental procedures-Fostered effective communication between employer and employee by setting clear expectations, defining performance metrics, engaging in active listening, and facilitating by-in from all parties.-Performed job analysis to create and confirm job descriptions that are current and match selection criteria.-Created fair interview and selection processes with semi-structured questions and uniform scoring while still allowing for flexibility.-Streamlined new hire onboarding process by developing seamless system, updating new hire packet, and optimizing training and instruction program to include standard schedule and learning tools.

Waukegan Il

Performed required clinical, sterilization, and patient care tasks and duties.